yup, buy from other resellers means there are some risks involved. and if any issues then headache to settle.

Reputable seller wont sell not original item, their reputation more valueble than the phone.

if the phone not ori, you just return lazada.

and you let us know which seller, we can give you answer now.

This is the new normal.. So really at this point and especially since you could locate this thread and not read it earlier? This issue has been beaten to death and we tell all.. Do NOT deposit money into the Lazada or any e-wallet system that you aren't willing to use up or lose. Don't matter if they promise withdrawals or not. You just don't if they change their T&Cs to restrict that. So yes, you must pay your card bill and either use up the cash by purchasing other things on their platform or continue to fight em until they refund to you. The latter will not be easy and surely not before your card bill is due.

If you bought from a legit seller and it's ori with SME warranty? Yes, it's normal that they break the seal.. It's for warranty registration purposes.. Shouldn't be so, but it's so. Same happened with me and if not all who bought the Samsung Galaxy Note 9 during the pre-order stages. Both watch and phone had seals broken and warranty registered. Till date no issue. If your seller did the same, you should have gotten an sms directly from Samsung's warranty system about it being registered and covered. If so? Check the IMEI..confirm a it matches and don't sweat it.

Yes. I didn't like it. But it's what it is. Sellers say it is a measure imposed by Samsung Malaysia. Normal users like we can't simply register our devices any longer.

Any idea what's needed inside the box to register warranty? Serial number?

not according to Samsung Malaysia.



This post has been edited by Rhetoric: Apr 7 2019, 08:44 PM

Deleted

This post has been edited by Kelv: Apr 7 2019, 10:23 PM

I have no idea.. I did ask last year but forgotten about it. Either way, got at a good price with freebies and all is SME warranty. No issues till date, so not bothered.

Not what they told me last year. You should ask that CS for how end users can register by themselves. Last I checked, we couldn't.

Sorry for the late reply , just reach home .

The seller I referring is action-online

Here is the link divert to the seller https://s.lazada.com.my/s.sTtw

Reputation seem perfect , 100% response time and 100% shipping on time .

So is that mean is gurantee genuine product and no worry buying from this seller ? His offer is cheaper than another seller seriously

This is legit seller, no problem

https://www.facebook.com/actiononlinestore/

their facebook and address

try kz brand

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Hi guys,

What happen if one of my 2 order didn't deliver yet for almost week now? Order 2 item in 1 order but only deliver 1 item only. The other one is in progress state until now.

Already chat with Lazada agent twice now.

First chat, they give new time frame for delivery and if after that time frame also not delivered, they will escalate to diff department to handle this issue.

Second chat, the extended time frame exceeded, so make another chat...now they give another time frame which is longer than the first one...asked them why not escalate just as they told before....they just said to wait again....asked them whether I can cancel the order and refund, but they said cannot cancel at this moment...only can cancel after the second time frame exceeded also...

I simply cannot message directly to the seller, and you know what, the item I bought also is listed sold out.

Anyone facing same situation as this or not? any other way I can handle this problem? Hate to wait another week for the delivery...

Oh forgot to mention the item...it just a baby pampers which is sold in box...bought it during Lazada 27/3/2019 sales...

Maybe, swap ori with fake. And true, returning the items is quite hassle. Seller said return it to Lazada, but Lazada system need 5 days for Seller response and they didn't really help much.

Seller mentioned to me they broke the seal for warranty registration, but I'm afraid they swap something. Upon checking with Samsung Malaysia Electronics (SME) Sdn. Bhd., distributor said the seal shouldn't be broken. Check the phone IMEI it is a original phone by Samsung Malaysia.

Is it because the warranty book with sticker inside the box?

I think u will never know if they do really swap it. Unless if u bring it to samsung store and ask the staff to check. Provided if they are helpful

I don't know how samsung warranty registration works. But I bought xiaomi and Huawei from lazada before, and the seal is never broken.

Seller wanna help u register just becoz they can gain incentive on this. Samsung Malaysia pays them for this, else do you think seller so free 1 by 1 open box & register meh?

Thanks for the info.

Citibank codes so fast finished. Seriously just first day.

Wanna ask..

wanna return an item bought, received the RA Code RN and also tracking number too, i chose MBE to drop the item.

does that mean i just go MBE, tell them the RA Code RN and then they'll gladly received the item and deliver back to Lzd while i do not need to pay for those charges?

How? TIA