QUOTE(marcus_bread @ Apr 7 2019, 11:54 AM)
hi guys, need some help here.
it was the first time i use lazada wallet for payment of a phone purchased yesterday. at first i wanted to use Credit card direct payment but then system glitch so i use lazada wallet.
at the payment page since my lazada wallet was zero balance (first time user), so i click top up through credit card and made the payment d... so my credit card was charge for the same amount.
Now i wanted to cancel the order and understand from cs that the refund will go back to my lazada wallet (under deposit section) and i CANNOT withdraw it out. cause withdrawal only applicable for money in "refund" section. then CS said i only can use the refund money for purchase in Lazada only.
Is there not fair to us... then i have to fork out another sum of money to pay credit card and my money still sit in Lazada wallet....
anyone manage to do the withdrawal. pls help.
Find cs and ask them to close your account to "withdraw" your money, you will lost your account and might getting your device ban.
As stated by lot of people, don't touch the lzd wallet if you don't purchase frequency, lack of money and don't wanna facing refund issues.
(also hang issues for sale event and losing your order for promotion price)
It is just like a investment of your money, if you success on purchasing, then it will give you rebate for next purchase, but if you don't wanna purchase anymore, you are terminated.
Unsure for your fair issues, as you might know, if you using Boost to make payment(for other shops la), you can't refund for your transaction back to your Boost account, so...