hi guys, need some help here.
it was the first time i use lazada wallet for payment of a phone purchased yesterday. at first i wanted to use Credit card direct payment but then system glitch so i use lazada wallet.
at the payment page since my lazada wallet was zero balance (first time user), so i click top up through credit card and made the payment d... so my credit card was charge for the same amount.

Now i wanted to cancel the order and understand from cs that the refund will go back to my lazada wallet (under deposit section) and i CANNOT withdraw it out. cause withdrawal only applicable for money in "refund" section. then CS said i only can use the refund money for purchase in Lazada only.

Is there not fair to us... then i have to fork out another sum of money to pay credit card and my money still sit in Lazada wallet....

anyone manage to do the withdrawal. pls help.