Dec 5 2018, 02:08 AM
QUOTE(wanttobuylaptop @ Dec 4 2018, 04:04 PM)
This is a recap of the event after i made my complaint known. I have given BP by yesterday to give me a reply on the matter. At 9.30pm the same CS gave me a pm on the app mentioned that they are still checking the matter and will revert to me ASAP. Well, at least i got a reply.
and then today 9.48am i received the call from the same CS telling me that the traction is indeed, ninja charged but the money isnt missing.
the amount is transfer from my wife card to my card. yes the card in question is my wife card. Her card was mostly only top up, and when she wants to withdraw she will transfer to me.
However, like john said, on 10 nov, i made a transfer and it was failed because i have too much money in my card.
john, that transaction was failed, as per checked by your CS.
what happened was, later that day my card balance was freed up and BP ninja authorized the said declined transaction, without notification on both our app, AND without ANY entry of the said transaction on both our app, and my wife excel export.
granted i didnt bother to check my own card because my card was use extensively for various top up, withdraw, and purchase. the only thing i check when i realized the problem is whether the money was transferred to me, however in the app it didnt.
SO, a declined transaction reauthorized without BOTH parties knowledge and without ANY entry in both party app, what you call this? i call this ninja Unauthorized charge.
John, BP is a deposit taking financial institute. I believe you guys should know a lot more on how serious it is for proper authorization to be in place on every single transaction. I received another call from Mohan and ask about my feedback and i laid the fact plain and simple, this is an unauthorizes charge, and it was made without the knowledge and consent of both parties.
To be frank, i have enough to sue, or at least make a very solid complaint against BP with BNM. My wife can just lodge a police report directly saying BP had admit on unauthorizes charges and request the money back, and i can said the money already spent and i am not a guilty party. it might stand, and it can stand given how bad it was for the system to unauthorized allow a transaction to go through without any entry. i didnt do so because i am genuinely like BP as a product and how the things in the end unfold, and how i am treated in the later part of the story. i am not usually so mercy.
today i agree to make love with you, so you think anytime anyday when you like it, you can F me? that would be considered as rape, and it consider rape even its between husband and wife. however everyday people around the world are getting raped over and over again by banks and financial institution and it is not okay. BP are the new kid in town and your specifically advertise saying BP are not like others and will not rip of their client(0% forex charges anyone?), and committed such offense. dont sugarcoat BP mistake, it is ninja charge, an unauthorized ninja charge.
Being only months old does not mean things like this can be happened. in tech start-up, you dont get years to grow mature, you get months and if you cannot stand strong enough within months, the existing big player will crush you, and the government will have no mercy as well.
This is a very serious issue IMO, Jonathan has been assuring all of us that all those "lost in transit" amount or transactions are always there, will not be gone etc. But how many can really accept money just gone like that without trace. and then today 9.48am i received the call from the same CS telling me that the traction is indeed, ninja charged but the money isnt missing.
the amount is transfer from my wife card to my card. yes the card in question is my wife card. Her card was mostly only top up, and when she wants to withdraw she will transfer to me.
However, like john said, on 10 nov, i made a transfer and it was failed because i have too much money in my card.
john, that transaction was failed, as per checked by your CS.
what happened was, later that day my card balance was freed up and BP ninja authorized the said declined transaction, without notification on both our app, AND without ANY entry of the said transaction on both our app, and my wife excel export.
granted i didnt bother to check my own card because my card was use extensively for various top up, withdraw, and purchase. the only thing i check when i realized the problem is whether the money was transferred to me, however in the app it didnt.
SO, a declined transaction reauthorized without BOTH parties knowledge and without ANY entry in both party app, what you call this? i call this ninja Unauthorized charge.
John, BP is a deposit taking financial institute. I believe you guys should know a lot more on how serious it is for proper authorization to be in place on every single transaction. I received another call from Mohan and ask about my feedback and i laid the fact plain and simple, this is an unauthorizes charge, and it was made without the knowledge and consent of both parties.
To be frank, i have enough to sue, or at least make a very solid complaint against BP with BNM. My wife can just lodge a police report directly saying BP had admit on unauthorizes charges and request the money back, and i can said the money already spent and i am not a guilty party. it might stand, and it can stand given how bad it was for the system to unauthorized allow a transaction to go through without any entry. i didnt do so because i am genuinely like BP as a product and how the things in the end unfold, and how i am treated in the later part of the story. i am not usually so mercy.
today i agree to make love with you, so you think anytime anyday when you like it, you can F me? that would be considered as rape, and it consider rape even its between husband and wife. however everyday people around the world are getting raped over and over again by banks and financial institution and it is not okay. BP are the new kid in town and your specifically advertise saying BP are not like others and will not rip of their client(0% forex charges anyone?), and committed such offense. dont sugarcoat BP mistake, it is ninja charge, an unauthorized ninja charge.
Being only months old does not mean things like this can be happened. in tech start-up, you dont get years to grow mature, you get months and if you cannot stand strong enough within months, the existing big player will crush you, and the government will have no mercy as well.
Well some might say if scared don't use, but if it doesn't happen to you, you will not feel it.
QUOTE(BigPayJonathan @ Dec 4 2018, 07:31 AM)
Hey there, thanks for taking the time to write here. Is it possible that you made a P2P request / received money for an amount that would have exceeded your wallet limit? Also, can you check your app now and let us know if everything tallies?
As a general rule to remember: but we don't ninja charge anything to anyone. This would be everything we stand against. I really do apologise for your experience with our customer support was sub-par - it's something we really need to make sure doesn't happen.
Hey, welcome to the family! As I said just above, there's a logical reason for everything
PM me if you needed any more details or info!
I think BP should seriously look into all these allegations, start with the above, if it's true, think you should explain in detail what actually happened and how BP intend to prevent it happening in future. This will give some confidence for those who're worried. As a general rule to remember: but we don't ninja charge anything to anyone. This would be everything we stand against. I really do apologise for your experience with our customer support was sub-par - it's something we really need to make sure doesn't happen.
Hey, welcome to the family! As I said just above, there's a logical reason for everything
PM me if you needed any more details or info!
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