Yea, bank's internet banking/fpx/jompay is ok as long as there's receipt.

Haha done~

Just perform a web based transaction (via iPay88), it passed successfully without OTP
It could be a temporary workaround by BigPay team

Hmm bought item from Lazada, no OTP required...

Aiyo. Made a purchase at shopee. Transaction failed on shopee but charged into BP card. Who should I contact for this? TIA.

just file official report to BNM, either party is suspiciously blocking the transaction whereby bigpay card is based on mastercard card scheme which should be accepted by boost.

if boost is selectively blocking bigpay/mastercard with prejudice, they are not in proper place to do so.

as we are not the subject-matter-experts or BNM/mastercard representatives, we can only escalate from consumer-level.

think this way. ewallet is regulated by bnm. if they receives an uptick in complaints specific to boost's action, then (hopefully) bnm have yamcha session with them.

boost has their rights, but they also need to answer to their action too.

whether we get the benefts, we wont know.
same goes to bigpay's reliability issues and other financial services.

Haihz, I can't top up now. Is now even considered peak hour?
Agreed. Their secondary method of protection seems non existence. Waiting for next day for CS to be in operation is not exactly a smart security feature.

The best method for now if you lose the phone as well is to borrow another phone and sign in using your details to log in and freeze the account.

If you lost the phone, you lost the SIM Card as well.. if not mistaken, the sign in process for BigPay App is using SMS Verification. Unless you got your SMS Card replaced first, or you registered using another phone no which is not in the same phone as logged in with BigPay ...

Someone mention that they can use the card without PIN while on oversea.

I'm in Europe at this moment, so far all transactions doesn't require pin. Plug into machine and it goes thru.

I think pretty normal for UOB.

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Not confirmation from BigPayJonathan that BigPay won't have SST?

OIC~~~~

After 3% charge, not worth. find agent (代付）to paid Taobao, close to xe.com (yesterday agent 16.55), no service charge, more safe.
I had same experience, time out then trx fail, money was deducted,  waited almost 2 week for refund by bank.

Tried registering with watermarked IC and they rejected asking for original IC. That's what they told me when I called a few days ago. Cannot watermark.

Really feel like reporting to bank negara or JPN. They can suspend account due to suspected fraud, we can also report based on potential fraud no?

another bugfix release, v2.13.1

Guys, have you monitor your big points earning for your account? Mine one recorded until 6 September, after that no more points earnings even I have few top up and spending.

Their points system got problem?

I haven't earned anything since 6 September and I am a daily user.

There tends to be a lag in points updates... But based on experience you'll eventually get it.

Anyone using bpay and merchantrade multi currency prepaid card? Which would be better for foreign country travel?

Trying to chk out mtrade wallet but seems like lacking info on the multi currency part. I kinda like the idea of pre-buying the FC that I'm going to use during travel and just spend on that fixed amount. Previously the airasia prepaid card has that function... Having max rm10k in card is abit limited considering is about 2.2k euro...

Hey, I'm really sorry you feel that way. Keep in mind this is only the second phase of our contactless cards roll-out. There's more to come and we're going to make sure that nobody feels left out. But we needed to be mindful in how we proceeded with this, for a few reasons. First, if we had released the new contactless cards and allowed everyone to re-card immediately... From a stock management and delivery perspective, this would have made it very difficult. And probably not great from a customer point of view as well: bear in mind that cards go inactive when they're being replaced, and that's something we've been assessing whether there was a workaround or not.

We considered different options in how we were going to re-card our oldest and most loyal users - including doing it by batch starting from earliest adopters. But this would have created a lot of technical work at a time where we'd rather have our teams focused on delivering a better app & experience.

Anyway, I completely understand how some of you will feel about it - and I anticipated it. Not trying to say we've made the best decision, just explaining what was the thinking behind the route we took!

For credit card maybe bank will offer free replacement.... BigPay is prepaid card , you should compare with debit card. Any bank offer free replacement for debit card? I don't think so

No, It change for Pin-Enabled card for all credit/debit card. All bank has to offer free replacement for that, but it is not for the wave function.

Android.

did p2p transfer during lunch. no issue.