Hi all,
Need to seek advise here. CX5 owner.
I met an accident and got rear ended by other vehicle.
I sent in my car to car dealer (Not SC) and they sent to their own appointed workshop.
Insurance claim for new set of rear bumper and reinforcement bar.
However, issues come after 2 weeks collected car from the dealer.
1. Rear bumper color mismatch with body color. (around 70% match only). Knowing bumper and body different materials, will have bit difference, but mine one is totally wrong.
2. The bumper seems like still the old one, not replaced with new one. Cause found certain spots, looks alike the deformed part of the plastic trim after the accident, but they adjust to correct it back, not to perfection.
3. The paint job is shit. However, they offered to repaint.
4. All the bumper clips (wheel arch there), still marked with factory marking, looks like not tampered/dismantle (if got change to new bumper set).
But the issues now I not sure whether they replaced new bumper for me or not. If they are not, they are cheating on me, as I am being told during insurance claim, they got claim for new bumper set.
I have made appointment with SC for inspection. And requested claim report from the insurance to check the claimed items.
P/S: I am not going to check with my SA, until I figure all this out. Because they surely will ask me to send my car back to them for fixing. The same issues will repeat.
If end result is the old bumper, I am going to file complaint to HQ and screw this dealer!!
Err. anyone with experience how to differentiate if the bumper is replaced? the factory marked clips can be as clue?
thanks for input.
Why not sending it to body and paint centre? They should have 6 months to 1 year warranty iinm after repair. As u claim under the other car insurance, should sent to Mazda Body and Paint at the 1st place