I'm using HBO Max to stream few movie yesterday.

At the movie page, it shows Dolby Atmos, however, when i played using Denon X2700H, it only shows DD + Sur

This is so misleading

The Dolby Atmos indicator that you see on the "movie page" is just to let you know that the content is available in Dolby Atmos, but whether will you be able to get it, it depends on your Max plan tier.

Dolby Atmos is only available if you're on Max Premium plan. Max Standard don't offer Dolby Atmos.

Where did you get the Max subscription from? Is it from Astro, Unifi TV or you subscribe standalone subscription directly from Max?

If its from Unifi TV, which TV pack are you on?

I'm got it from Astro

So meaning Astro subscriber only getting std plan?

Yes. Expect by Feb 2025 then can upgrade to Max Ultimate Plan through My Astro portal.

Thanks 4 d info

Yes.
Astro customers who subscribed to any pack that includes Movies, are entitled to Max Standard plan by default.
For the avoidance of doubt, there are no Astro bundles/package that comes with Max Premium plan, hence no one will be getting Max Premium for free from Astro.

If you wish to upgrade the existing Max Standard plan that you're getting from Astro subscription, into Max Premium, you can't do it today (Astro hadn't provide that option yet due to technical readiness), but you can do so by early next year 2025.

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Alternatively, if you have Unifi TV, and subscribed to either Family, Ultimate Plus, Ultimate Max or Movies Pack, then you are eligible for Max Standard.
But as an introductory offer, customers on these packs before 19 Nov 2024 are eligible to "redeem" their free 3 months of Max Premium plan (will revert back to Standard afterwards) as long they activate it before 31 Dec 2024.

After that, if you want Max Premium, just topup RM10/month.

Otherwise, if you only have Unifi Home Internet but without Unifi TV packs mentioned earlier, you can addon Max app onto your bill at a cheaper price:
• RM13.60/month (Max Mobile Plan)
• RM24.90/month (RRP RM34.90/month, Save RM10/month on Unifi) (Max Standard Plan)
• RM34.90/month (RRP RM52.90/month, Save RM18/month on Unifi)

If you're not a Unifi Home customer, then you can subscribe as a standalone subscription directly from max.com

anyone face any issue with low volume for MAX?

I'm currently using MAX via Android TV App, and it gives low volume levels..
example : I have to increase 10 levels for MAX to be on par with Netflix volume

It has something to do with your TV's Dolby Atmos/Digital Plus settings. Could you disable it to only "Stereo (PCM)" or something to that effect?

How are you guys watching HBO Max? I have the ulti box and tried to launch Max through the box but it keeps hanging when i try to play a movie there. Do i need to activate it somewhere?

If you never had HBO GO or Max account before, then you'll need to sign up one, then link it to your Astro account (if your Astro subscription includes Max app).

But first of all, are you saying that after you launch Max app on your Ulti Box, it just stuck at Loading? If yes then this shouldn't be happening.

Have you tried unplug the power of your Ulti Box, then plug it back in, and see if issue persists?

I think I made a mistake assuming that job max or go is free with the movie pack. Just found out there's a need to pay 18 bucks a month.. I guess that's my problem. I can load the app but when I try to play a movie.. it just keeps loading..the pink circle spinning. Lol

If your Astro subscription has Movies, then you can get not only Max (Standard plan), but also Disney+ Hotstar (Basic plan) and Amazon Prime.

The easiest way to know whether your Astro subscription has Movies Pack or not is, check if you're able to watch HBO channels 411, 412, 414 and 415. If yes, then you should be eligible for Max, Disney+ Hotstar and Amazon Prime without additional cost.

I can load the app but when I try to play a movie.. it just keeps loading..the pink circle spinning. Lol
This is an app problem.
Have you reboot your box (meaning unplug the power of your Ulti Box, wait for few seconds, then plug it back)? If not, please try first.

I've got the movies pack. Have been watching hotstar for a while now. So Max is suppose to be free to me as well? Do I need to activate it like hotstar? I know prime is free for 2 months before we need to pay subscription.

As for the pink spinning thing, I've rebooted my box countless times. Each time failing to loan a movie on Max, I can't even watch the normal astro. Seems like I need to get a new box?

edit: I prolly misunderstood that the max needs to pay, I've just registered and link my astro to Max. Will try later and see if it's still failing to load.

This post has been edited by pillage2001: Apr 26 2025, 12:33 PM

So Max is suppose to be free to me as well?
Yes correct.

I've just registered and link my astro to Max. Will try later and see if it's still failing to load.
If you still see the never-ending pink loading icon, try clear NVRAM as follows:
https://support.astro.com.my/question/refre...-ultra-ulti-box

As you do this, your box will factory reset. The biggest impact for you probably is, besides needing to re-enter your WiFi password again (if the box is connected using WiFi), you also need to re-login all your streaming apps on the Ulti Box.

If clearing NVRAM still doesn't work, that is where you can contact customer service for further assistance, and you can tell them you did the clear NVRAM steps.
Box replacement may be needed then.

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For further Astro related questions, you can post your questions on this thread about Astro: https://forum.lowyat.net/topic/4574137

Thanks for the replies. I think my issue was that I did not link my Astro to my Max. Did that yesterday and I can watch already but not sure why suddenly my Ultibox started lagging. Will try to reboot and see what's up. lol

If you are not a Max subscriber, their annual plan has just been discounted. Limited time offer.



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