Looks like the HBO GO on Astro does not provide certain region locked content. I just watched Doom Patrol and right from the first episode, it is R-rated like Game of Thrones.

Hbo go app on my android phone kinda slow. Sometime loading not showing thumbnail. Even restart app also same. Anyone facing like this ? Just notice since yesterday.

Other stream app work flawlessly.

Same here. Server problem from HBO perhaps..

I don't see it on my 2017 LG OLED though....

In the past few days, when I stream shows in HBO Go app on my Samsung smart TV, the video buffers and stops occasionally. Sometimes once it buffering, the video just won't play anymore.
I have to press "Back" to go back to the HBO Go library page, and press OK to resume the show, then the content plays as usual.
There are times where even the HBO Go library just keep loading, not showing thumbnail, restart the app many times, tried reinstall the app also same...

To make sure it's not my Internet issue, I did try launching other apps like Netflix and it works fine. As I exit Netflix app, then launch HBO Go app, the same issue happens again.
Do you guys face this issue too? Or it's just me?
Anyone here sent email support to HBO Go before? Is their customer service support reliable?




This post has been edited by joshhd: Aug 17 2020, 11:01 PM

I do face this issues time to time and I'm using NVIDIA Shield TV Box. I also need to do what you doing to get back to the live show. Not sure if this happens to VOD's.

I only encounter this issue two days only. so far i think for the last 4 or 5 days everything working fine and smooth on my side. have you updated to the latest version ?

It is on the latest version.

hbo no family?

I wonder, does anyone realise the video frame rate when streaming any HBO Go content (except live TV channels), just seems not right?
Like, do you guys realise the jerky video playback, skip frames-like?

It's like the video would stutter once in every second during playback.
I don't think is the device problem, cuz I tried different devices also same...

Or it seems like they encode the video content in a wrong video frame rate?
I mean seriously, ALL content are like that, from series to movies...

This post has been edited by joshhd: Sep 13 2020, 12:27 AM

Mine so far ok. Binged watch Raised by Wolves on my phone since last nite until this afternoon and no jerky on playback.

can watch HBO Max...?
because Snyder's Justice League is premiere next year...

HBO Max only available to subscribe in US, and also need US vpn to bypass to watch.
HBO Go Malaysia content not same as HBO Max for all.

Anyone experience live tv section sometimes kinda stuck and loading ? have to quit the Live Tv section and re-enter to make it work again ?

Kinda annoying when watching best scene, screen blank and circle loading .

Happening to me as well...I guess the app needs some updates

Ya agreed the HBO GO apps need an update to fixed the live TV section, it does cause hang on my Mi box S and i have to forced close the apps itself each time as it doesn't quit normally for the LIVE TV.

Yes it is, the worst legal platform I ever seen. After one month subscription, immediate cancel, I cannot stand such quality video

This post has been edited by Andrewtst: Sep 22 2020, 03:50 AM

Mhmm... I think it's due to some wrong video encoding settings used by HBO Go's side...

From what I see, it looks like they encode the content to 29.976fps and then encode to 24/25fps, resulting some jerky video motion... 😐
They should maintain original frame rate from the original content. If the content is in 23.976 (24fps), then after encoding the video for viewers to watch must be in the same frame rate to 23.976fps.
No frame rate conversion or whatsoever should be happening. It's not TV. It's HBO OTT platform that doesn't need whatever frame rate conversion from HBO's side.

Ironically, almost all HBO titles (such as Westworld, Chernobyl) that is available on Astro's VOD library (including Astro GO) also has this jerky video motion issues.
Even HBO titles that we see on Astro Go also has this issue, so definitely is HBO's problem already... Other non-HBO titles on Astro Go never has this problem.

Just for those who don't know, this has nothing got to do with the device types you're watching from, nor internet speed related problems. This problem is from HBO's side, not end user.
Hope the respective HBO Go technical team will do something to fix this issue ASAP...
The way I see it, they need to re-check the video encoding settings used in their side first.

Ya. The person in charge had no idea on this probably.

Agree sometimes happen in Astro also.

My god, this app, this service, after 2 months still have loading problem when using live tv. Does HBO Go dont have any team to fix the issue ?

If this is pirated or illegal service, then i understand the loading problem keep appearing but this is paid legal service and the service is the worst.