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> 11 street company having problem

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Divou
post Feb 16 2019, 09:43 PM

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QUOTE(eureka9092000 @ Feb 16 2019, 09:22 PM)
Please tell us how to get refund and which related department should we refer to..
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If they even owe their sellers, getting refund would be even more difficult
eureka9092000
post Feb 16 2019, 10:04 PM

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QUOTE(Divou @ Feb 16 2019, 09:43 PM)
If they even owe their sellers,  getting refund would be even more difficult
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I. am a seller..
soonwai
post Feb 16 2019, 10:16 PM


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QUOTE(fadzly @ Feb 16 2019, 10:06 AM)
Last year news, but still I got my item. So nice 11street. Where got bankrupt?
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Since my experience with that Casio calculator seller late last year, everything else has been quite smooth. CN sellers not affected by the lack of disbursements? Cause I’ve been buying many smarthome items and they prepare the shipment in less than a day.

I’ve experienced 2 sellers who declined to ship to me because 11s allegedly owes them money. Both local.

The sellers who're in this forum should give more details about their situations. Perhaps as a warning to buyers.

QUOTE(Divou @ Feb 16 2019, 09:43 PM)
If they even owe their sellers,  getting refund would be even more difficult
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Email them or click Return. I’ve had 6 refunds so far. All seller initiated. 2 refused to ship. The other 4 was for one particular item that was no longer in production.

This post has been edited by soonwai: Feb 16 2019, 11:27 PM
predatorX
post Feb 16 2019, 10:16 PM

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QUOTE(fadzly @ Feb 16 2019, 10:06 AM)
Last year news, but still I got my item. So nice 11street. Where got bankrupt?
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you got the item because of seller sent you the item, but your money is with 11street that "never" pay back to the seller.
soonwai
post Feb 16 2019, 11:20 PM


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QUOTE(predatorX @ Feb 16 2019, 10:16 PM)
you got the item because of seller sent you the item, but your money is with 11street that "never" pay back to the seller.
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Yes, that’s what I heard from the seller from whom I ordered a Casio calculator. They told me over the phone 11s hasn’t paid them since x-month 2018 and declined to fulfill my order. I asked 11s about this and they told me that payments to them was already cleared up to, a more favorable to 11s, y-month of 2018 where y>x. I’ll have to check the exact replies but it was a difference of about 10mths.

Anyway I was refunded and made a successful order from another Casio seller but not before I asked that seller if she would have a problem fulfilling my order. Thankfully this seller was ok.
fadzly
post Feb 17 2019, 10:25 AM

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QUOTE(predatorX @ Feb 16 2019, 10:16 PM)
you got the item because of seller sent you the item, but your money is with 11street that "never" pay back to the seller.
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Nahhh. If 11street didnt pay, why got tons of seller still there in 11street. I think they should all post at LYN.
balambgarden
post Feb 17 2019, 10:37 AM

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They just can't compete with other players
nickchk89
post Feb 17 2019, 10:38 AM

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QUOTE(fadzly @ Feb 17 2019, 10:25 AM)
Nahhh. If 11street didnt pay, why got tons of seller still there in 11street. I think they should all post at LYN.
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sounds like a 11street agent
cedyy
post Feb 17 2019, 10:47 AM

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Still see same sellers who are on lazada, 11street and shopee. In some cases, same seller price is lower on 11 street. I ordered from 11 street and seller processed and sent the next day. So far encountered one case whereby seller told me there's 'technical' problem with 11 street and he's canceling my order and asked me to buy his item through lazada. Well I did not do so as I found a better deal.
predatorX
post Feb 17 2019, 11:21 AM

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QUOTE(fadzly @ Feb 17 2019, 10:25 AM)
Nahhh. If 11street didnt pay, why got tons of seller still there in 11street. I think they should all post at LYN.
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as a seller at marketplaces such as Lazada, Shopee and etc, normally the seller will send the item first, then only settle the settlement between seller and markeplaces.

This post has been edited by predatorX: Feb 17 2019, 11:21 AM
fadzly
post Feb 17 2019, 04:07 PM

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QUOTE(nickchk89 @ Feb 17 2019, 10:38 AM)
sounds like a 11street agent
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Ha ha ha ha. Sound like but not.
kevintth
post Feb 18 2019, 03:28 PM

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Something is really go wrong to this 11street... lots of seller remove from their products on 11street, many complaint on fb too
PJng
post Feb 18 2019, 07:46 PM

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My last purchase monitor at dec arrived
Notice a lot of seller cut item
forexengineer89
post Feb 21 2019, 10:03 PM

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Yes many removed, they dont pay the seller more than 3 months. Buyer beware.
y500
post Feb 22 2019, 08:54 AM

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This post has been edited by y500: Feb 22 2019, 08:55 AM
jackbauer
post Feb 22 2019, 11:34 AM

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11st belum mati lagi ka?
y500
post Feb 22 2019, 02:07 PM

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cx2531
post Feb 22 2019, 02:19 PM

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mine even dragged for 5 months, settlement not yet done. anyone got idea on how can we get the payment ?
wilson0416
post Feb 23 2019, 11:02 AM

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Me too, let me know if have any updates..
TheLittleOne
post Feb 24 2019, 02:48 PM

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QUOTE(NormalName @ Jun 25 2018, 02:23 PM)
My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.
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Im one of the seller and also victim.
My payment also stuck more than 2 months.
Had email many time but they just reply the same thing.
Even i called they look like cant even explain.

This reply i guess i received more than 10x..anyone know where can i make complaint, is it possible NCCC ?
Any party we can make complaint?


QUOTE
Dear 11street Seller,
Thank you for contacting 11street.
I undertand your inquiry on your settlement delay since September.

We truly regret that you have to go through this frustrating experience.

In this regard, we have escalated your issue to the relevant department for further investigation.

Rest assured we are doing our very best to solve the issue as soon as possible.

Once again, we are truly sorry you had this unpleasant experience.

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