My friend is a 11st seller he told me normally the item he sold he will get his payment in 3-4 week . Now his payment got stuck for 2 month's already. Wonder what is happening inside 11st.

Dear 11street Seller,
Thank you for contacting 11street.
I undertand your inquiry on your settlement delay since September.

We truly regret that you have to go through this frustrating experience.

In this regard, we have escalated your issue to the relevant department for further investigation.

Rest assured we are doing our very best to solve the issue as soon as possible.

Once again, we are truly sorry you had this unpleasant experience.

already received refund for 12nov cancellation by today, for who need advice how to claim their refund, PM me,  i could guide you the legal way but bare in mind, you still require to wait 14 days upon complaint has been filed to several government department for further investigation

As a seller on 11Street, yes I can confirm that I have been getting very late settlement payments from 11Street. My longest settlement took 1 month plus when their settlement agreement clearly states 3 - 7 working days. Ridiculous.

I am trying to get 11Street to waive the transaction fee since it is their fault in delaying the settlement payment. Small chance but I will keep pressing them.

I know of many other sellers facing the same issue. Also, their customer service department is plain useless. Never once gave me a proper answer or solution. I have since escalated the settlement issue to their customer service team lead (who is also useless). If any of u sellers need their escalation email, pm me. I think it's faster to go through their escalation channel than to go through their customer service department.

I hope they end up like GemFive. 11Street is pretty much a dead e-commerce platform if this goes on for a few more months. I'm now contemplating on shutting down my 11Street seller account and switch over to Shopee.

As a seller on 11Street, yes I can confirm that I have been getting very late settlement payments from 11Street. My longest settlement took 1 month plus when their settlement agreement clearly states 3 - 7 working days. Ridiculous.

I am trying to get 11Street to waive the transaction fee since it is their fault in delaying the settlement payment. Small chance but I will keep pressing them.

I know of many other sellers facing the same issue. Also, their customer service department is plain useless. Never once gave me a proper answer or solution. I have since escalated the settlement issue to their customer service team lead (who is also useless). If any of u sellers need their escalation email, pm me. I think it's faster to go through their escalation channel than to go through their customer service department.

I hope they end up like GemFive. 11Street is pretty much a dead e-commerce platform if this goes on for a few more months. I'm now contemplating on shutting down my 11Street seller account and switch over to Shopee.

I receive email from cimb 3 days ago.. they said celcom aka 11 street is request transferring fund for my October sales. But till now no fund transferred to my account yet. Hope there will be something positive and 11 street pay back seller money.

Dear Sir / Madam,

We are pleased to inform you that a request to transfer MYR xxxx into your account has been submitted to CIMB Bank for processing. Kindly refer to the Payment Advice (if any) attached to this auto-generated email.

Please refer to the payment details below:

Date/Time : 23-Feb-2019 08:23:05
Reference No. : 2019xx22xxxxxxxx
Transaction Type : Bulk Payment
From Account Name : CELCOM PLANET SDN BHD (PAYABLES)
To Account : ********xxx
Amount : MYR xxxx
Recipient Reference : 00xxx
Other Payment Details :
Remark :
Status : Success

If you have any queries, you may contact us at 1-300-888-828 during office hours from 9am to 6pm (Monday to Friday)

maybe 12nd incoming

Kemende 12nd. 12rd le

Kemende 12nd. 12rd le

Receive anothers email for fund transaction.. Look like they start giving back settlement fund for seller. I will never sell on this platform anymore.. Very bad.