QUOTE(cskean @ Aug 11 2021, 09:28 PM)
Thanks for the reply.
Today I went to HN @ Sunway Velocity, but to my understanding their outlet doesn't have any ready stock for this model.
By far I have not experience buying TV via online platfrom. I assume this pricing is only available for online purchase, then I have few queries.
1. How do we identify whether the TV I order/receive is a brand new unit and not a display set?
2. Since I'm buying directly from HN and not S/L platform, in case when I receive the TV and found out that there are some defects, which end up cannot be solved, can I entitle to get a full refund?
3. Will I able to buy extended warranty from HN beside the standard 2 yrs warranty by manufacturer?
Are the HN outlets in Selangor open? I am under the impression that all HN stores are closed and they only accept online purchases?
Anyway, to answer your questions / concerns below :
1. The pricing is for online purchase as what my contact at HN Johor Bahru confirmed to me. Stores like HN and SENQ usually will
inform you formally if your purchase is for a BNIB unit or display unit - the pricing will usually reflect this. Again, you can also ask
them to put this in writing (the invoice should state if it's a display unit) to avoid disputes
2. Regardless of where you are buying from, the return policy is determined by the brand's distributor and not the platform you are
purchasing from. I believe all major brands have similar policy when it comes to defective new units that cannot be resolved / fixed
where a replacement unit must be given - have not heard of cash refund policy to be honest.
The plus point of buying from these large chain stores is that you only need to deal with them in getting your issues resolved instead
of approaching the brand's service representative which can be a real pain in the ass at times.
3. HN and SENQ both offer extended warranties on top of the usual manufacturer's standard warranty terms - this is a good move if
you are planning to keep your TV for 3 years or longer.
This post has been edited by Vanquish_08: Aug 12 2021, 10:10 AM