haha thanks i missed that. Imagine how beautiful life would be if 10files i download each files runs at max download speed

Ignore the dates , what I would do is download one file till 50MB and then stop and then resume the next day. Its because I stream a lot of videos. When I am not in the mood to see any videos , I resume.

You'l be needing 25Mbps for that

If i am not wrong SDSL allows u to do tat

means every pc in the network get max speed tats why it cost very expensive.

If i wan to stream and download usually i switch my download from many files to one files. it wont effect the connection tat badly like right now i am downloading,streaming and checking lyn.

is that possible to terminate 4mbps line if u havent reach the contract? i heard kena charged rm350 right?

Nope..cannot terminate. U have signed the contract..If RM350, then lucky coz quite small amount. But I think the penalty is RM160 x month remaining...

how long is the contract left?

Facing crappy speed now... Speed only back to normal between 1 am - 10.50 am

i've called yesterday regarding the ip, they told me the 115 and 218 is for 4mbps user. uhuhuhukk. i've send an email to help@tm.net.my the other day complaining bout my speed and unstable connection. today they've reply and ask me to do some speedtest and show it. so, they deserve it,i've attached 3 speedtest result from their speedometer, 2 of them is 2000kbps average and 1 is only 1800++kbps. see how they want to show off now. they reply the email also like shait. very messy with full of "???" symbol.

don't think he need to do that.. this is the reply:


Referring to your e-mail dated 25th November 2009 on connection issue. We would like to advise you to proceed with some basic troubleshooting, in order for us to streamline the issue that you are facing currently.

1) Bypass splitter/ micro filter/ fax machine/ lightning protector.
2) Stand alone connection, from wall socket to modem (No parallel line).
3) Flush DNS (Domain Name Server)
??????????????? a) For Win 98/ME:
??????????????? - Click Start button, go to run
??????????????? - Type "winipcfg" and then click OK
??????????????? - Select your network card name from the adapter drop-down menu
??????????????? - Click on Release button
??????????????? - The IP address should display 0.0.0.0. Then click Renew All
??????????????? - Click OK to close the window
??????????????? b) For Win XP/2000:
??????????????? - Click on Start button, go to run
??????????????? - Type "command", click OK
??????????????? - Type in "ipconfig/flushdns", then press Enter
??????????????? - Make sure the result is "Successfully flushed the DNS Resolver cache"
??????????????? - Type "exit" and press Enter to close the window screen
4) Switch off the modem, unplug/re-plug all cables, wait for 5 to 10 minutes before switching on the modem.
5) Create new dialer and configure DNS
??? - (Preferred DNS Server: 202.188.0.133 /Alternate DNS Server: 202.188.1.5)
6) Reboot computer and the modem.
7) Do a bandwidth test from our website as follows:
(http://219.93.175.234/bandwidthspeed.htm)

However, if the result is below 90% of the required speed, please reply us by attaching the result in kbits.
Alternatively, you can contact our Technical Department at 100 and select "Internet Services" if you need further assistance on the troubleshooting above and if the problem still persists, please provide us the following details for further action.

1) User name:???????????????????????????????????????????????????
2) Contact Person:?????????????????????????????????????????
3) Contact Number
?????????? -? Home/Office:?????????????????????
?????????? -? Mobile phone:???????????????????????????????????
4) Operating System:????????????????????????????????????
5) Modem Brand:???????????????????????????????????????????
6) Service Number:???????????????????????????????????????
7) Streamyx Package:??????????????????????????????????????????????????
8) 1 Bandwidth Test Result:???????????????????????????????????????
9) When the problem occurred:??????????????
10) When is the best time to call you:


Regards,

Vicknes
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.

looks like copy and paste results

Looking at the reply sent by tmnut support, it seems that they're blaming on the DNS .. but wondering what DNS has to do with speedtest?

---

Added on November 29, 2009, 9:10 pmAnyway .. I'll bug the installer tomorrow .. I'm on 115 IP too .. modem is showing 4096/509 kbps .. but speed test cam sial..!

This post has been edited by wiraone: Nov 29 2009, 09:10 PM

if they talk about DNS flame them. Everyday call CS they ask u reset DNS say its procedure. Then they tell u they will reset port try few days usually problem will stay the same.

Hi all, so far from what I read here,many user satisfied with 4Mbps,I just apply for 4Mbps and the technician will come tomorrow for checking line I guess but I just wondering bout 88 installation fee,is it waived?

115 is not their proper IP

Here are some tips

You give them traceroute and throw networking terms. Don't write in plain english , use a bit of tech jargon. Like instead of asking 218.111 ip. Tell them the route to US , UK is pathetic with 115 ip. As a 4Mbps user, the reason why we are paying RM 160 a month is to enjoy what Internet has to offer. We are in with TM instead of choosing other competitors as we believe that TM provides an excellent service . Plus It would be heartbreaking for me to see my favourite ISP being bombarded by MCMC if I fail to get good speeds. I am just only asking for good service , I am not even demanding for a stable 4Mbps line nor asking 100% 4Mbps all the time. Just good connections to US and UK

Thats how I did it and bam I got it done.

The moment you play your cards well , TMw ill respond. If you talk in plain english and make demands , you get generic answers. You need to go beyond the text book. Twist a bit and they'll call

P.S - Don't follow my trick 100% , edit a bit here and there make it sound like its coming from you

If u are upgrading the RM88 installation should be waived. Checking and Installing is 2 different thing.

I'm new customer,not upgrading.So,how much they will charge for checking?

If new customer yes will be charge. If u take streamyx in a box then u wont be charge if u know how to install yourself.

Thanks for explanation,I think I should take SIB since its easy to install.

yes very easy. After tat just call streamyx to activate tats all

aspire2006 , umm I must warn you this though. That only applies for 1Mbps/2Mbps. If you upgrade you'll be charged RM 88. TM folks will come to your house and do checks before they sync

The moment you register for 4mbps and if everything is okay , you'l lbe charged RM 88. That includes for folks who are going to upgrade as well. You cannot avoid that fee , I know its expensive and its stupid , but you can't avoid that

Thirdly there is no DIY streamyx 4mbps upgrade , TM folks must come and check if the line is 100% okay for 4Mbps

Just wanna inform u the installation charge is waived since October.