Like I said, "...for a period of time" .
If your box has been continously SCNA for a period of time, especially rebooting the box several times, then this would happen.

If it's rain interruption, where you experience SCNA for a while, then of course this won't happen.

So it seems that the cable connector is somewhat loose? Try re-terminate the cable, and see if issue persists.
Or re-terminate with a new F connector.

If you can do it yourself, and the issue solves, then congrats, you've successfully saved RM65.
It's been a while that DCSS LNB is no longer mandatory for Ultra Box.
Today, both Universal LNB and DCSS LNB can be used on Ultra Box.

That SMS looks like a system glitch to me... Just ignore je...
Now most importantly is, you no longer being charged for Astro service, and they'll make arrangement to return your Ultra Box to them.

Which Astro pack are you again? Premium Pack 1? Sports Pack? Or what?

Okay. So you just want to share your encounter with us, or you are looking for a solution to this matter?

Just to understand you better:
1) Do you aware that you will be getting a "Plug & Play" Box before clicking I'm Interested?
2) Do you know how their "Plug & Play" works?
3) Do you know that their "Plug & Play" service will make your existing Astro satellite dish to become useless?

This post has been edited by joshhd: Dec 12 2023, 11:11 PM

Read this: https://forum.lowyat.net/index.php?showtopi...ost&p=106573625

Right, so anymore things you want to clarify?

the connector, after disconnecting it from the ultra box, notice that I can move it slightly in/out
By right, if you're able to pull out the F connector easily from the cable, then you should re-terminate the cable already.
For best results, use a new F connector instead. You can buy it online, like this one: https://shp.ee/fjc94i6
Select "F Type connector"

For Astro, nope.

Astro asks: You know what we did last weekend?

In that email, they say:

Err, Dolby Vision? Okay.... When I was watching Astro SuperSport 806 during that live football match, I get HLG HDR, NOT Dolby Vision...
So where did they "broadcast" that Dolby Vision version of the live football match, or where can the viewers watch that football match in Dolby Vision HDR?
Or that "Dolby Vision" is a misleading term they use to represent "HDR", where actually they didn't even use that standard for the live broadcast in the first place?

I believe the right question should be, does anyone here can confirm whether are they getting Dolby Vision HDR when watching the live football match back in 8 Dec 2023 on Astro SuperSport UHD 806.

Exactly that's what I thought. I wonder why that email mentions Dolby Vision

Anyone knows which pay TV operators outside Malaysia out there where viewers can watch that live football match in UHD + claimed to be Dolby Vision HDR?
Cuz so far what I know is, only Malaysia Astro that broadcasts that live football match in 4K UHD quality.

So is it safe to say that, they can afford to pay royalties to initiate the live sports match broadcast in Dolby Vision, but can't afford to pay royalty fees for each and every Ultra Box out there to support Dolby Vision?
Therefore, maybe that football match is actually available in Dolby Vision, but end up that is being stored in their archive recordings, where no one else can enjoy that HDR version of football match except the behind-the-scenes production crew?

Astro in the red with net loss of RM47.05m in Q3
https://www.facebook.com/malaymaildotcom/po...F8GQovigg3qSTcl
Astro Malaysia pushes ahead with transformation
https://www.facebook.com/TheStarOnline/post...41riQPFViAJD33l
Astro skids to record low after posting first quarterly loss; RM2b market cap wiped off since March
https://www.facebook.com/theedgemalaysia/po...dL31r97Hc8u6YZl

🤷‍♂️

Finally... Took them sooooo long to offer linear 4K UHD channels is now available on their Multiroom Smart TV app
So now, Ultra Box is no longer the only place to enjoy linear 4K UHD channels from Astro anymore
Same quality as the Plug & Play one, no doubt.
If follow the satellite one, it will be 18.5Mbps HEVC 50fps.

OK wait, don't call Astro first. Need you to provide this info so that I can advise further:

1) Press home>Settings>Satellite Settings>LNB Setup, change the "LNB Type" setting to "Universal".
Then Next, Next, Finish.

Then tune to these channels, and let me know what do you see on your TV for all these channels below:

CH122, CH124, CH305 = Can watch as usual / Switch to Continuous Viewing / Services Currently Not Available
CH549, CH805 = Can watch as usual / Services Currently Not Available / Unable to Play Video (HDCP Video Failed)

2) Press home>Settings>Satellite Settings>LNB Setup, change the "LNB Type" setting to "DCSS".
Then Next, Next, Finish.

Then tune to these channels, and let me know what do you see on your TV for all these channels below:

CH122, CH124, CH305 = Can watch as usual / Switch to Continuous Viewing / Services Currently Not Available
CH549, CH805 = Can watch as usual / Services Currently Not Available / Unable to Play Video (HDCP Video Failed)

Unfortunately, that is the nature of Ku band satellite (pronounced as "K" "U", not literally "ku").
Almost all satellite pay TV providers around the world uses Ku band satellite frequency (above 10GHz), and Astro is no exception to this.
Therefore, whenever there's bad weather, confirm will lose signal one, and that can never avoided on consumer end. Even decades or hundreds years later, it will still be the same.
That's the physics of it that can't be escape. For this part, hope that clarifies ya.

That's why today Astro Ulti Box and Ultra Box has this particular feature:
Whenever the Ulti/Ultra Box detects no satellite signal (e.g. heavy rain), a popup message appears, prompting you to switch to Internet streaming to continue watch the TV channel. This is to allow you to continue watching the TV channel you were watching.
This feature, they called it "Continuous Viewing".

Note:
- This feature is for Astro satellite dish customers only. Not applicable for Plug & Play customers.
- Ulti/Ultra Box must be connected to the Internet (WiFi or LAN cable) for this feature to work.
- It will automatically switch back to satellite dish reception as you tune to other channel.

Or, if you don't like to manually toggle it like this every time when bad weather occurs, or you don't want this weather interruption to interrupt your TV viewing ever again, and prefer it to go 100% Internet streaming and ditch away your satellite dish, yes it is possible. You can go for Plug & Play mode for your Ulti/Ultra Box.
But I must remind you that the reliability and overall experience of their Plug & Play (Internet streaming) service isn't going to be exactly the same as what you can get today from a satellite dish reception (put aside the weather interruption).

====

If you are on Astro's legacy package, they have a campaign now that offers free box upgrade to either Ulti Box or Ultra Box (depending on your package tier), with no additional fees and no contract, simply cater for customers like you, so that you won't think of terminating Astro.
Can share with us, which Astro pack and Astro box model you are on now?

This post has been edited by joshhd: Dec 17 2023, 02:57 AM

If that's the case, then it's confirmed that you are using Universal LNB on your Astro dish. Therefore, the LNB Type setting on your Ultra Box should set as "Universal", not DCSS.

Just stick with Universal setting. You'll be just fine. No need to call Astro whatsoever.

Wait, before we go there... So once your LNB Type is set to Universal, all channels including ch 805 can watch. No issue there, right?

Only when you set the LNB Type to DCSS, then you'll get SCNA on ch 805. And now you want to know why this happens, is that correct?