What you mean 720p resolution? Which platform or app are you referring to?
Astro Go? Sooka?

Yes. It is referring to the Astro Smart TV app. But do check your TV's app store to see if you can install it.
Cuz the app does not support all smart TV models, which is kinda lousy in my opinion.

Usually people who opted for Sooka are not the ones who cares about the number of linear channels offerings...

Aiya... No need think so much.
Just enjoy the low price while you can. 😌

What I know is, apps on Smart TVs running proprietary OS like Samsung Tizen and LG webOS are web-based (in HTML).
Astro Smart TV app isn't available in Apple tvOS.

If the device is supported, you'll see it on search results on Google Play Store. Once you install the app and you launch it, it'll be scanning a QR code to login, then you'll be redirected to login to your Astro ID.

Serious? Amazon Prime Video? App development for Astro box?
Any estimate on when it'll be available?

"App Dev"? Eh, I don't see this section on my Ultra Box... How did you get this? What other "unreleased" apps do you see there?
Think of it another way. Because of 24 months contract, you have been enjoying RM20 monthly rebate for the past 24 months. But now you don't want contract, so no more RM20 monthly rebate.

Does that makes you feel better now?

Your "Decoder X" and "Decoder Y", both are Ultra Box, or either one is HD or PVR box?

2) You have 2 Astro boxes at 2 different addresses? One is primary box, another is Multiroom box, is it? Or both are primary boxes?

3) Did you ask her, which service centre you can walk-in and return?

I'm watching Astro SuperSport UHD 806 now. And I can confirm that:
- It is showing HDR (HLG standard, as expected)
- Dolby Atmos surround sound is legit. Stadium cheering and drum beating sounds from the crowd is fantastic on my home theatre system.
- Only English audio commentary available. No Malay audio commentary on that channel. What a rare scenario for Liga Malaysia.

Enjoy while you can.
It is super rare to have live sports matches in Dolby Atmos on Astro.

Which Atmos show on Netflix do you compare with?
And, since when Netflix has live sports match?

You're expecting a strong boom boom boom sound from watching a live football match, like watching a movie?

Well, that's a nice cool thing about Player Cam 😌

Nah... Just choose the first option, 01 M3B VL - 10732 one will do.
Generally, no need to bother selecting others also.

Currently which pack you're on again? Have ongoing contract?

btw for cases like this can claim downtime rebate?
"Downtime rebate" that you refer to, will start counting only from the day you file a report to them.
If it has started "many days ago" and you didn't tell Astro about it, then those days won't count (because there's no proof or black and white on their end).

And once the issue solves, you'll need to contact them to inform that the issue has resolved, then only they can issue a prorated rebate based on the number of days you're unable to watch Astro.

Business rules on Astro aftersales technical visit (Revised, effective Dec 2023)
Fortunately, I managed to get up-to-date info (from someone reliable ) where Astro has recently and quietly revised their aftersales technical visits rule.
The previous aftersales technical visit rule has gone: Either your account remains active for 12 months or pay RM65. Take it or leave it.

In case you don't know what it means, imagine this:
You have a technical issue with Astro (e.g. no satellite signal, box cannot turn on,...) so you contact Astro customer service, which eventually assigns a technician to your house to drink tea solve your whatever technical issue faced, then the following rules apply:

Are you on legacy or new Astro pack?	What box model you're using now?	Are you on contract?	Option 1: Can get it for free?	Option 2: Or you prefer to pay?
Legacy pack	HD/PVR box (means not Ulti/Ultra Box)	Doesn't matter	FREE technical visit + free swap to the new Ulti/Ultra Box. No contract, and no fees, and you can remain your legacy pack as it is.	N/A
Legacy pack	Already using Ulti or Ultra Box	No ongoing contract	FREE technical visit, provided you switch to any new Astro pack of either 12/24 month contract (Reminder: contract auto renewal applies).	Pay RM65 technical service fee, and then you can remain in whatever pack you're on now.
New Astro pack	Using the HD/PVR box (means not Ulti/Ultra Box)	0 month contract	FREE technical visit, provided you switch to any new Astro pack of either 12/24 month contract (Reminder: contract auto-renewal applies).	Pay RM65 technical service fee, and then you can remain in whatever pack you're on now, including your 0 month contract option.
New Astro pack	Using the HD/PVR box (means not Ulti/Ultra Box)	Has ongoing 12/24 month contract	As long you have an ongoing contract, technical visits shall be FREE. Also, you will get a free box swap to Ulti or Ultra Box too.	N/A
New Astro pack	Already using Ulti or Ultra Box	0 month contract	FREE technical visit, provided you switch to any new Astro pack of either 12/24 month contract (Reminder: contract auto-renewal applies).	Pay RM65 technical service fee, and then you can remain in whatever pack you're on now, including your 0 month contract option.
New Astro pack	Already using Ulti or Ultra Box	Has ongoing 12/24 month contract	As long you have an ongoing contract, technical visits shall be FREE. End of story.	N/A

As long you have an ongoing contract, technical visits shall be FREE.
Today, as long you're on the new Astro pack on either 12/24 month contract option, contract auto renewal will always be there.
And because your Astro will always have never-ending contract, hence your technical visits shall always be FREE, until the day you decided to have no contract (or something else happens).

Ulti Box or Ultra Box, is it the same thing?
Same same but different. The obvious difference between the two is, Ulti Box is smaller (around your palm size) and it supports up to Full HD (1080p) only, while Ultra Box is slightly bigger (slightly bigger than your palm size), it supports 4K Ultra HD (2160p) and Dolby Atmos. Also, you'll see "astro ULTRA" logo at the front of the Ultra box.
If you’re certain that getting an Ultra Box is necessary for you, do double-check with the agent before they assign a technician to your house.


They say I'll be getting a free Ulti/Ultra Box, but for some reason, I don't like it; I want to continue using my existing HD or PVR box...
You must tell that agent before they assign a technician over to your house.

They say I'll be getting "Plug & Play box", but for some reason, I don't like it; I want to continue using satellite dish to receive Astro channels...
You must tell that agent before they assign a technician over to your house.

I insist on continue using satellite dish, but that time they didn't tell me I'll be getting "Plug & Play box"... They only mention "free, free, free"...
Nowadays, by default, all installation methods by Astro will be in Plug & Play. If you don't want Plug & Play, you must tell that agent that you insist on Satellite mode before they assign a technician over to your house.

For Plug & Play, they'll ship the box to your house through courier.
If you're using HD or PVR box, and your box are to be swapped to their "Plug & Play", then you'll receive the Ulti/Ultra Box as a parcel. No installer will come over.
Since it is something that you can do-it-yourself (just power on, connect WiFi, activate then done), and satellite dish are not involved anymore, so there's no need for Astro installer to come over anymore. Save cost indeed
*Once the new box is activated, your old HD or PVR box will be deactivated, of course.

I'm not eligible for a free technical visit, and I don't want to pay the RM65. How?
Give them a few good reasons why you deserve to have an exception on this rule. Are you a VIP or a Dato or something? Then maybe a different story...
So, you looked at the table above, and you know the outcome already... If the tech issue you're facing is like no satellite signal, you can try look for your own Astro installer and hire them privately.
Of course, still need to pay la. But at least you don't need to waste time contacting Astro customer service.
Otherwise, find ways to fix the issue by yourself if possible, at your own risk.

This post has been edited by joshhd: Dec 11 2023, 01:43 AM

What I know is, they have a free upgrade offer to Ultra Box without contract but only for Super Pack Plus customers.
If you're Super Pack or lower, you'll only be getting free upgrade to Ulti Box.

You're using own Astro dish, right?
Not centralised dish like in apartment/condo, right?

You're getting the "Switch to Continuous Viewing" message (or SCNA) on all channels or certain channels only?

Have you explained this situation to them again via email at wecare@astro.com.my ?
If yes, what did they say?

Have you tried this below? 😁
https://forum.lowyat.net/index.php?showtopi...&#entry96465062
From what I know, not just Ultra/Ulti Box, even Astro HD or PVR box will automatically keep changing entry point if it detects no satellite signal on that selected entry point for a period of time.

Nothing to be surprised here.