Calm down. It could be a technical glitch.

Can confirm whether you're able to login to your Astro Go?
Try unlink and link the TVBAnywhere+ account to your Astro ID, and then try login again.

4K VOD content, yes.
4K UHD linear channel, no.

It can only be done by calling customer service 03-95433838 ya. They won't entertain your cancellation request if it is through other touchpoints like WhatsApp, email, social media,...
Ultra Box is compatible with Dolby Atmos, yes.
You can enjoy Dolby Atmos audio through Netflix app. Netflix Premium plan (4 screens) is required.

Usually it's either email or SMS.
But let's say if the email and phone number that customer provided to Astro is invalid or not up to date, and contract auto renewal already happened, then who's fault do you think is it?
Must wait until 1-2 days before contract renewal date to call them again to notify them again that you want a 0 month contract option? They really tell you that?

Which pack you're on now btw?

No.
That's one possible scenario...
That means you don't pay on time lo...
If they send reminder SMS, customer will complain it is annoying.
If they don't send reminder SMS, customer will complain that Astro never remind them, end up the account got suspended and then have to pay reconnection fee to resume service.

So how?
Or you can be like me, go for auto debit as Astro bill payment method. Peace of mind. Debit or credit card also works actually.
But unless you really got cash flow problem where your bank savings account balance is lesser than your Astro bill amount, then it's a different story.

Auto renew 24 mth? Means you have chance only every 2 years without penalty
In other way, yes you could say that.
See how is their penalty charges is being calculated here: https://support.astro.com.my/question/how-a...-fee-calculated

No one complain to MCMC?
They didn't force you to take 24 months contract (except certain conditions like subscribing to Astro Fibre, or subscribe to packs that includes either Netflix or Disney+ Hotstar for the first time).
You can opt for 0 month contract if you don't want any contract, but the monthly fee will be slightly higher.
The difference in monthly fees between 0 month contract and 24 months is between RM15/month to RM25/month, depending on which pack you subscribe to.
As what I know, and as mentioned before, it is mandatory for their agents to mention the contract auto renewal rule before the customer agrees to proceed subscribing it.
If the customer has solid evidence of Astro not informing the customer about contract auto renewal upon subscribing, customer can file a complaint all the way to MCMC or even the consumer tribunal.
Unfortunately Astro reserves the rights to change whatever service T&C as they see fit.
If you don't agree, the best thing you can do is terminate Astro for good. Or you can convert to NJOI.
Otherwise, there are other choices out there like Unifi TV, Netflix or other streaming services.

This post has been edited by joshhd: Nov 25 2023, 03:05 PM

...provided if you bundle it with your Astro TV plan. And you must be on the new Astro packs, hence contract auto renewal applies together with both Astro TV and Astro Fibre.
What I know is, if you bundle Astro Fibre together with Astro TV plan, then contract auto renewal applies. The contract start & end date will be the same for both of your Astro TV and Fibre subscription.
However, if you opt for standalone Astro Fibre, then the contract auto renewal rule does not apply.

If you don't want contract, you can call customer service 30 days before contract renewal date, tell them to change your contract plan into 0 month contract (so that no more contract auto renewal). But the monthly fees thereafter will be slightly higher, from RM15 to RM25/month, depending on which pack you've subscribed to.

Which pack you're on now though?

Wow! Got such option?
Hmm, didn't read my previous posts... 😐
0 month contract and 12 month contract options has been there since Day 1
Refer this:

Source: https://forum.lowyat.net/index.php?showtopi...#entry108101700

Looks like I have Add-On.
If not sure what add-ons you have, can check it by logging in to https://myastro.astro.com.my/ or use My Astro app.

This post has been edited by joshhd: Nov 29 2023, 09:07 PM

Article here: https://www.kwongwah.com.my/20231130/%E6%9B...astro%E8%82%A1/
Feel free to Google Translate.

So it is all customers fault for terminating Astro.
"If there's not too many customers terminating Astro, then this wouldn't have happen."

That match will shown on adhoc channel Astro SuperSport UHD 806, not literally "Astro Arena Bola UHD" also...

So... 🤔🤷
Astro can take this opportunity to upsell Sports Pack / Ultra Box to those who want to watch Liga Malaysia match in 4K UHD.

Not sure why, but I also notice that postpaid subscriptions will always be expensive compared to prepaid subscriptions.

Even all our Malaysian mobile telcos plans are like that too.

But for Sooka, I think they wanna make up their mess and gain back trust, since they experienced numerous times of service outages whenever there's big sports match.

My friend, you don't need Sports Pack for the sake of watching CH803/804 (although Astro will be happier if you upgrade to Sports Pack instead 🙃)
Primary Pack customers (regardless of contract period) is eligible to subscribe Liga Malaysia add-on.
What you've been experienced, is clearly a technical glitch on their end.

I suggest you engage with their CS agent about this issue instead. You can go to Astro Facebook page, message them (it'll be a chatbot at first).
You type "live agent", then it'll route to live agent.
Let the agent manually process it on their end instead.

This post has been edited by joshhd: Dec 1 2023, 06:37 PM

Lol, Sooka is getting cheaper, but Astro packages aren't getting cheaper. What logic??? 🙃

If they want to be generous, at least should provide option to customer to opt-out contract auto renewal upon subscribing to the pack.
Meaning, once the initial 24 mths contract ends, monthly fee will automatically bump up to the 0 month contract rate. End of story.
No more "automatically tying my leg for another 24 mths" nonsense.
No more "the only way is to manually call customer service 30 days before contract ends just to change to 0 mth contract" nonsense.

Of course, they'll have to send SMS or email to notify customers before the bill raises to the 0 mth contract rate la.

This post has been edited by joshhd: Dec 1 2023, 06:34 PM

Nope. Plus, the website you provided, is ownself created by Astro sales agent.
Primary Pack is the only new Astro pack where they don't allow subscribing to the 3 Asian Favourites, which are Indonesian, Chinese, Indian Favourites.
You must be on a higher package to subscribe to Asian Favourites.

I thought this is already happening since many years ago? Astro has ceased many linear channels over the years...

Same goes to any pay TV providers out there, they are not obligated to provide channel replacements in the event of any channel cessation, and Astro is no exception to this.
What's your Android TV version?
According to https://support.sooka.my/hc/en-us/articles/...-sooka-support-
it needs to be "version 8.0 and above"

No, it is not compulsory that you must use Plug & Play to sign up Astro.
Plug & Play is now the default installation method for all new Astro installations nowadays, but if you want the Satellite one, you must tell the agent that you want the Satellite one, not the Plug & Play one.
If you keep quiet and don't say anything about that, they'll likely give you the Plug & Play one, so be careful lah.

If you sign up online through Astro website, select "Standard" as your "Choose your installation method", not "Plug & Play".

This post has been edited by joshhd: Dec 4 2023, 08:51 PM

https://www.facebook.com/AstroArenaSukan/po...ojxd1cXwcS7pYml

Malaysia Cup 2023 Final match (Johor vs Terengganu) will be available live in 4K UHD and Dolby Atmos

Source: https://stadiumastro.com/bola-sepak/astro-t...by-atmos-251467

Match kick-off date is 8 Dec 2023 night around 8-9pm, on ad-hoc channel 806 (Astro SuperSport UHD 806)

This post has been edited by joshhd: Dec 4 2023, 10:02 PM

Although I do wonder:

• No HDR?
• Will English audio commentary be available then? Or both Malay and English will be available on that adhoc channel?
• Dolby Atmos commentary audio for which audio language track? English only? Malay only? Or both?

This post has been edited by joshhd: Dec 4 2023, 10:02 PM