Press Red Button to Update Mobile Number?




It's been ages since the last time I see Astro uses Red Button
More details: https://promotions.astro.com.my/details/rbcampaign

REMINDER: If you want to share a screenshot of what comes out after pressing red button, remember to edit/censor/redact the QR code before upload it here.
Otherwise, apparently anyone can scan that QR code and update the mobile number for the Astro account.

This post has been edited by joshhd: Oct 20 2023, 12:10 AM

We shall see Astro to be more and more frugal, as more and more customers terminate Astro. Plus, the USD>MYR currency exchange rate are making things worse now.
Don't be surprised if you feel like you're getting more and more cheap or low quality stuff or service, or who knows some channels are getting cease again.

That's what I can see.

What does the error message says on your TV screen wheb you tune to channel 805?
And, do you hear any audio when tune to the channel?

Tune to these channels listed below:
CH122, CH124, CH305, CH549, CH805
Are you able to view the channel as usual, or are you getting the "Switch to Continuous Viewing" or "Services Currently Not Available" message for those channels mentioned?

Now if you press home>Settings>Satellite Settings>LNB Setup, what is your "LNB Type" setting now? Is it "DCSS" or "Universal"?

kjs86 Just to confirm... Your "LNB Type" setting is currently on DCSS, and this is what you see on your TV when tuning to these channels below:

CH122, CH124, CH305 = Switch to Continuous Viewing
CH549, CH805 = Services Currently Not Available

Am I correct?

Try press home>Settings>Satellite Settings>LNB Setup, change the "LNB Type" setting to "Universal".
Then Next, Next, Finish.

Then tune to these channels again, and let me know what do you see on your TV for all these channels below:

CH122, CH124, CH305 = Can watch as usual / Switch to Continuous Viewing / Services Currently Not Available
CH549, CH805 = Can watch as usual / Services Currently Not Available / Unable to Play Video (HDCP Video Failed)

In that case, then it's confirmed that you are using Universal LNB on your Astro dish, not DCSS.
You should have selected "Universal" as your "LNB Type".

Ok, as for the CH549, CH805 = Unable to Play Video (HDCP Video Failed)
You are able to hear audio when tune to this 2 channels, right?

Did you use any HDMI switchers in between the HDMI connection from your Ultra Box to your TV?
Are you using 4K UHD TV?

Well, by right, you'll need a 4K UHD TV to watch the 4K channels from Astro.
And even if you manage to buy a 4K UHD TV someday, do make sure that your HDMI switcher/splitter supports HDCP 2.2.
Or else, you will still see the "Unable to Play Video (HDCP Video Failed)" when playing UHD content from your Ultra Box (e.g. tuning to CH549/805/play 4K VOD content).

Otherwise, you can try connect the HDMI cable directly from the Ultra Box to your TV, without going through any HDMI switchers whatsoever.

Astro Malaysia Holdings Berhad (KLSE:ASTRO) Could Be At Risk Of Shrinking As A Company
https://finance.yahoo.com/news/astro-malays...-004047645.html

Discussion on Reddit:
https://www.reddit.com/r/malaysia/comments/...astro_could_be/

Comment quote by netizen:

If your Ultra Box is in Plug & Play mode, then yes, UHD channels like CH549 and CH805 is available.

However, if your Ultra Box is in Satellite mode, but there's no satellite signal when tuning to UHD channels like CH549 and CH805, regardless whether your Ultra Box is connected to the Internet or not, then you will see "Services Currently Not Available (SCNA)".

Meanwhile for Astro Multiroom (Smart TV) app, UHD channels is not available as of point of writing. CH549 and CH805 won't even show up on the channel list.

Hope that clarifies.

Then it suggests that you switched to the new Astro packs around December 2021, right?
Well, as long you're on the new Astro packs and you opted for either 12/24 month contract option, it will always be auto renewable.
Didn't the agent tell you that before you switch to the new Astro pack? Or you just forgot about it?

If you don't want any contract thereafter, call customer service 03-95433838 and tell them that.

Then, they'll change your package into 0-month contract, and your monthly fee may increase as high as RM25/month compared to what you've been paying now, depending on which Astro pack you've subscribed to for the past 12/24 months.
Read this to know more: https://forum.lowyat.net/index.php?showtopi...ost&p=105798858

Free upgrade to Ultra Box for legacy pack customers is only applicable if you're on any of the Super Pack Plus.
If you're on lower tier ones like Super Pack, Super Pack Lite, Value Pack...., you'll only be getting Ulti Box.

Since Agent001 wants Ultra Box and asks the CS, they propose to switch to the new packs, then it seems to me that Agent001 is likely not a Super Pack Plus customer now...

Astro's new packs comes with contract auto renewal, so that you'll continuously enjoy lower monthly fee (compared to 0 month contract). But from Astro's perspective, they just want to tie your legs and don't want you to think about terminating their service anytime.

Here are pretty much all the things you need to know about the rules on Astro's new packs: https://forum.lowyat.net/index.php?showtopi...ost&p=105798856

Ultra Box does not support Dolby Vision.
There's no indication that Ultra Box supports Dolby Vision, but there is indication that it supports Dolby Atmos.

To get Dolby Atmos, make sure to connect HDMI cable to your soundbar or home theatre system, not the digital optical cable.

And as what I know, there's isn't any Dolby Atmos content from Astro right now, but you can enjoy Dolby Atmos from Netflix app. Do note that Netflix Premium (RM55) plan is required to support Dolby Atmos. Netflix Standard (RM45) plan doesn't support Dolby Atmos.

When streaming Disney+ Hotstar App from Ultra Box, you'll only get up to Full HD and Stereo audio only. To enjoy 4K and the true 5.1 audio from Disney+ Hotstar, use the app on your smart TV or Android TV box/dongle instead, not launching the app from Ultra Box.

The rest of all the streaming apps you see on Ultra/Ulti Box, is only up to Full HD and Stereo audio.

Hope that clarifies.

So far it seems that Astro is pretty quiet especially for all its existing Astro Fibre customers about the recently revised MASP by government.

But the news I got is, Astro quietly stopped offering standalone Astro Fibre 50Mbps plan. If you want Astro Fibre 50Mbps, you must bundle it with a Astro TV plan.
Correction: Only the Astro pack itself (e.g. Primary Pack, Platinum Pack) is subject to contract auto renewal based on your contract period selection.

Contract auto renewal does not apply to the rest like a la carte addons (TV channels or streaming apps) as well as Astro Fibre Internet plan. Example if your Astro Fibre's 24 months contract is over, then from 25th month onwards, no more contract for the Astro Fibre. But of course, unless if you make speed upgrade/downgrade, then you'll get a fresh 24 month contract, but it'll only apply for the Astro Fibre Internet part. Your Astro TV pack are not affected.

If your Astro Fibre is bundled with Astro TV pack, then only that TV pack will be contract auto renewed accordingly based on your contract period selection (12/24 mths). Astro Fibre part, won't be contract auto renewed.

sooka & NJOI customers can now access 5 new FAST channels from Astro
https://marketingmagazine.com.my/sooka-njoi...els-from-astro/
FAST stands for Free Ad-Supported Television
In other words, it means free rojak channels that recycle all the many-years-ago TV shows, and then with slot-in ads in between commercial breaks.
Some people (including me) would find it rubbish, but there are people out there that cares about quantity more than quality, so to them, the more number of TV channels, the better.
And for sure there'll some Astro customers out there will make noise and say things like "I pay so much every month, yet NJOI customers can get the 5 new channels for free. That's not fair."
But seriously, FAST channels are not "premium channels". As an Astro customer who is paying a premium price every month, do you really need uh.... new rojak low quality channels?
Obviously, they made these rojak FAST channels only available on NJOI and Sooka platforms for a reason.

Since those channels will keep looping those many-year-old shows, I believe in Astro's perspective, it is a very cheap way to "increase number of TV channels", and that is a good news to those low or never-paying NJOI customers, cuz it gives them more choice of channels/programmes to watch. Well, it's old shows anyway.
And NJOI can take this opportunity to upsell their prepaid packs offerings during commercial breaks, especially their NJOI Family Pack, which can potentially increase their revenue.
Free low quality channels, still better than nothing.

This post has been edited by joshhd: Nov 10 2023, 02:29 AM

Can connect the antenna dish LNB direct to the smart tv to get free channels?
No.

If you want to have basic TV channels to watch using the satellite dish, get NJOI box. You can get it on Shopee or Lazada:
https://shopee.com.my/NJOI-Box-Set-(NJOI-HD...5537.1545403561
https://www.lazada.com.my/products/yearendp...9712133904.html?

Since you already have an existing satellite dish, just select the "HD Box Replacement" option.
Then the installer will use back your existing dish for the installation, where the total installation fee will be cheaper at RM309 (RM259+RM50 installation fee) instead of RM399 (RM314 Box + RM85 installation fee).
The RM399 one is, it comes with new satellite dish kit, that's why it's costlier, while the total RM309 one doesn't have.

If you don't want NJOI, then just leave your Astro dish as it is, or you can dismantle it yourself and jual besi buruk.

This post has been edited by joshhd: Nov 10 2023, 02:44 AM

Well, since the 5 FAST channels is a "low cost" TV channel, hence the channel logo make it look like it is made at very last minute, or it is made by cheap labour
So cheap till the point that you can design it yourself using Microsoft Paint software. No much effort required
It will be a disgrace if the channel logo of the 5 FAST channels carries Astro branding.

No choice la... People out there keep terminating Astro, so the company is cutting costs here and there now. Why bother having a fancy channel logo, right?

This post has been edited by joshhd: Nov 11 2023, 10:58 AM

Number of NJOI customers is way more than Astro customers today. That's a known fact already.
But nevertheless, Astro will find ways to survive one...
For some reason, channel identification is necessary and it'll be easier to identify the channel name by looking at the channel logo on screen, rather than pressing the info banner.

And also, able to promote the FAST channels to those who not aware of its existence too.

Maybe they just forgot or too busy to even care.

The remote control looks like more like the Ulti Box one?
Maybe their Zapper boxes are exhausting soon, and might offer Ulti Box to NJOI customers?
Or they've exhausted their NJOI remote control?
Nobody knows...