Check the Astro bill first. You'll see which Astro pack you've subscribed now.
Or ask your dad la.

If you are on legacy packs, then you'll need to switch to the new packs by select a pack that are lower price than what you have now.

This post has been edited by joshhd: Oct 9 2023, 08:36 PM

Ah, that's good to hear
Your Astro box remained as Satellite modes since the day you set it yourself, right? You told them you have an existing satellite dish, and you just connect to it, is it?
Eventually did Astro charge you any fees for changing from Plug & Play to satellite mode in their system?

Yeah, Astro technician that came to my house and change new transponder. He check signal and everything is good and he ask me to call CS to change my box to Satellite mode.
Can elaborate what you meant by "change new transponder"? Did the installer climb up to your roof and do something on your satellite dish? Or he just configure some Satellite settings on your Astro box, and left?

Actually I want to make an experiment. Try to change back to Plug & Play mode and see if any issue to view subscribe channel. After got the result I will change back to Satellite mode.
This one shouldn't be a problem. But do share with us on the outcome.

Eh, change new LNB? Did the installer let you keep your old LNB, or he took it with him?

Now if you press home>Settings>Satellite Settings>LNB Setup, what is your "LNB Type" setting now? Is it "DCSS" or "Universal"?

Can confirm that you are currently not getting the "Switch to Continuous Viewing" or "Services Currently Not Available" message for these channels below:
CH122, CH124, CH305, CH549, CH805

This post has been edited by joshhd: Oct 10 2023, 09:33 PM

What you mean "can pause for CH122, CH124, CH305 only"? Are you getting "Switch to Continous Viewing" message for these channels?

Since the beginning till now, Astro's UHD channels cannot be recorded and "live pause".

I believe it is because it will be costly for Astro to support cloud recording and live pause for UHD channels.
And plus, you've experienced intermittent buffering on Plug & Play when streaming Full HD channel (recommended speed 10Mbps), imagine if it's UHD channel (recommended speed 30Mbps)...

Astro will direct customers to stream selected 4K UHD content via On Demand instead.

I believe Astro is considered as a telecommunication service, and most likely stick to the same 6% as it is.

Sooka is having service outage now?
https://www.facebook.com/sookamalaysia/post...GndDmeXWTYpbNal
As I check on what are the ongoing live matches that could likely lead to this, then it seems to me that it's the 2023 Merdeka Tournament (Pestabola Merdeka 2023), the Malaysia vs India match.

Due to this, they're being nice by providing a "fallback" backup service where you can continue stream Live TV channels for free
https://fallback.sooka.my/index.html


And also Astro Arena Bola channel, in 1080p50 quality

https://fallback.sooka.my/player.html?play=ARENA%20BOLA%20HD

Hmm... Sooka has deleted the post, where it apologises about some technical issues, and then provided the Sooka fallback URL.

Am I the only one that thinks that this Sooka has been experiencing numerous times of outages over the past few months, especially when there is a big match going on?

It's Official: Astro won't be ceasing Awesome TV channel

Yep, they've made a U-turn, and nobody knows why.
So yeah, everything back to normal. Nothing much to see here.

Logically speaking, it should be who wants the channel to be on Astro platform...
Whoever wants it, shall pay for it. And now apparently Astro made a last minute U-turn.
So it's safe to guess that the party that wants the channel to be on Astro, has reached to an agreement to remain the channel as it is.

Awesome TV is here to stay on Astro

Sooka is down, again

https://www.facebook.com/sookamalaysia/post...ukjqVsomVHNWWhl
Mhmm, whenever got server down, sure because of some big live sports match.
As check, it seems that Malaysia vs Tajikistan - Merdeka Cup 2023 (Pestabola Merdeka 2023) Finals is the culprit...
Sooka's reputation is going downhill

They have been doing this never ending maintenance for so long already, yet I don't see any improvement that benefit customers also, so.... 🤷
I guess the logic is: Siapa nak, dia bayar.
https://forum.lowyat.net/index.php?showtopi...ost&p=108350796

This post has been edited by joshhd: Oct 18 2023, 08:22 AM

Which Astro package you're on now? If not sure, check your Astro bill or logon to https://myastro.astro.com.my/
I remember they are having a campaign where selected existing customers eligible to upgrade to the new box, either would it be free installation or not, or has contract or not, it depends on which Astro package you're on now.

The current Astro box models are Ulti Box and Ultra Box. Both has built-in WiFi.
The biggest difference between the two is, Ulti Box is smaller and supports max 1080p, Ultra Box is slightly bigger and it supports max 4K UHD (2160p) resolution and Dolby Atmos.

If you still want to continue using Satellite, make sure you specifically tell that agent that you want Satellite, not Plug & Play.
Otherwise, they might select your box upgrade installation method as Plug & Play without telling you.

Yes.
And you want 4K UHD also, right? Then remind them that you want Ultra Box, not Ulti Box.
Then the agent will advise you accordingly.

Can show a screenshot of how that email look like?
Also, which pack did you subscribe to?

You maintain your existing Value Pack 4, and didn't switch to new packs or whatsoever?
Just upgrade to Ulti Box only, correct?

I think you can just ignore that email... Despite they've done so frequent system maintenance these days, their system is still lousy

Yes. According to their statement, they say that 80% of total viewership are coming from satellite TV.
In that context, it is referring to Astro.

Which is not surprising