Based on what I read on the post's author and comments from the netizens, claiming that live broadcast of locally produced shows (in this context, it's referring to Malay shows like Gegar Vaganza, Mega Spontan...) appears to starts 5 minutes earlier than TV broadcasts.
For example, on TV's on air promos, it advertises that the show suppose to start at 9:00pm. But in reality at the concert venue, they've started the event at 8:55pm instead.
That means, with the headroom of 5 minutes, the Astro's "censorshipman" will need to actively watches and listens to the original feed of the live broadcast, and then censor it quickly.
If the censorshipman didn't manage to censor a particular scene on time, and "accidentally" aired to the public, and you get to watch it, then you're just pure lucky then. But once you watch the programme repeat at a later time, that particular scene shall be censored accordingly.

Imagine, those comedians/actors on stage used some expletives or inappropriate language or context (including funny ones), the audiences at the venue get to enjoy it and laughing, but viewers at home would be clueless and be hearing sudden "mute" audio.

As long the country's censorship guidelines is there, Astro will have no choice but to comply it.
In my opinion, if you think that they're doing this censoring job till it spoils your enjoyment of watching the show, then it should be brought up to the government, particularly Home Ministry and/or Communications Ministry. There's no use of complaining this to Astro.
Because they will be conservative people out there that will lodge a complaint to the authorities if they see a particular scene isn't censored on TV broadcasts, be it accidental or intentional, and then cite the reasons such as:
- this is not Malaysian culture
- this is not the society norms
- this is threatening to the national harmony
- this is not benefiting the society, and will negatively influencing the young generations

Where you see that black box? Can show pic?

I stumble upon a post saying that Astro for Business is imposing RM300 connection fee.
https://www.facebook.com/pendakwahteknologi...umom52mYFuQepmlBut for regular Astro like all of us, RM21.20 reconnection fee isn't something new also...
But Astro for Business however, it seems to be something new...
https://www.lowyat.net/2023/300364/astro-to...t-reconnection/

To those who don't know, Astro's reconnection fee means, once your account is suspended due to late or no payment by due date, you'll need to pay reconnection fee to resume service or reactivate back your account.
For normal residential Astro customers, the reconnection fee costs RM21.20, while Astro for Business (commercial places like restaurants, hotels...) is RM300.

They do this, is to discourage people from paying their Astro bill late, but people aren't happy about it, but if they don't implement such "punishment" to the late payers, it will eventually affect the company cash flow.
What do you guys think? Should the government get involved in this?

This post has been edited by joshhd: Jun 10 2023, 11:19 PM

What's the issue with your PVR box that made the installer change it?

Astro PVR box has already been discontinued many years ago, and they no longer provide PVR box as a box replacement anymore, even for refurbished. Their target is to make all Astro customers to use either Ulti Box or Ultra Box moving forward.

What are the things that you don't like about your Ulti Box? List down all of it, if can.

This post has been edited by joshhd: Jun 12 2023, 04:46 PM

You called their customer service and their agent said that?
Try talk to another agent and see if you get the same answer.

Alternatively, since you want to switch to new packs, you can also chat with a live agent by WhatsApp SWITCH to +60395433838.

SPOTV: Video defects are inherent from source. We apologize for any inconvenience caused.

Pixelation or sudden video/audio loss in live broadcasts is common, especially when the broadcast cameras are on mobile due to signal degradation, just like this cycling competition event.
Imagine at the shooting venue, the cameraman is moving at fast speeds on a car/motorcycle/helicopter, with the camera transmitting the video footage wirelessly to their receiver, the wireless signal can be blocked or affected by the surrounding trees, hills or buildings, hence resulting temporary pixelation or video/audio loss for that particular scene, which can be seen by all viewers at home.
The video switcher operator (person who changes camera scenes/angles in real-time) will need to quickly change to other camera scenes/angles.

And I think SPOTV is very thoughtful for putting up a crawler to remind viewers that whatever sudden video/audio loss they see, is not a technical issue coming from the channel operator, and I think it will be a good idea that Astro would do such practice too.
Kudos to SPOTV

Didn't you tell the customer service that you're experiencing smart card problem (Smart Card 0000 0000 0000)?
They could have just courier / ship a new smart card to your house for free, then you just insert the new card to your PVR box.
Did they ship a new smart card to your house?

And, you could have tell the installer you insist that you want to continue using PVR box and not to upgrade to Ulti Box.

Which Multiroom are you referring to?

There's 2 types of Multiroom. One is Multiroom (Box), another is Multiroom (Smart TV).

Multiroom (Smart TV) does not provide any UHD channels.

That one is..... You can stream selected On Demand content in 4K UHD quality.
But you won't be getting 4K UHD channels on Multiroom Smart TV, including Astro SuperSport UHD (CH805).

The only way to get access to Astro's 4K UHD channel is through the Ultra Box.

"Maybe"...
But right now for Smart TV app, 4K UHD quality is available only for On Demand content.

...but with TVB branding.
And, it's going to be another "exclusive channel on Astro".

Meanwhile, I found the Cantonese version as well:
https://www.facebook.com/TVBJadePower/posts...WCxWpfQ9Y9aemfl
https://www.facebook.com/TVBJadePower/posts...Sv2qmkZhqsB92Wl

What I see here is, it appears you didn't read or familiarise yourself on the service terms and conditions before you agree to sign up Astro and proceed with the 24 months contract, and now you complain that penalty is very expensive since you got 16 months remaining before your 24 months contract ends.

If you do not agree with such terms, you shouldn't have subscribe to Astro in the first place.

If you choose not to pay your Astro bills and just ignore, your IC number will automatically submitted to CTOS, and your credit score will be affected, resulting you much harder to apply or approve any kind of bank loans (housing loans, car loans...) in the future. If no action taken by you in the next few months, you shall eventually receive a legal letter from Astro, demanding you for payment.

I agree with you on the part about crawler message appears when there's major feed issue.

But as for minor issue like brief pixelation or audio/video blackout, some viewers may not aware that the "Video defects" they see are actually "not viewer's fault", and they may put the blame on pay TV operator, and in return, the customer service of the pay TV operator will put the blame back to the viewer, saying that there's something wrong somewhere with either your set-top-box, or satellite dish, or something else.

As a result, this would create bad customer experience.
Got Inform is better than no inform at all. Either way, nobody likes "video defects" no matter how big or small.

...and when your credit score is affected, your mum will be disappointed, says TnG ewallet.

During ad break, this is how it looks like:




If the programme promo is a regional drama (TV series), hardcoded Chinese and Malay subtitles will appear:

As of now on Astro, this channel has 2 subtitles options (Malay and Chinese), and 2 audio language options (labelled as "Multiple" and "Mandarin").
No English subtitles option. Both audio tracks is in Stereo, not in Dolby audio.

https://www.facebook.com/nstonline/posts/pf...16iKUvZ4HDEQhdl

Astro is financially struggling, but netizens are happy about it.

Desperate times call for desperate measures
No it is not easy, as there are too many subscribers wanting to terminate Astro nowadays, so they are making it difficult for customers to get in touch with the agent to even talk about termination.

As for alternative ways to continue watch sports content:
You may consider subscribe to Sooka VIP+Sports plan (1 concurrent stream only), or Sooka VIP TV plan (2 concurrent streams) if you want to install Sooka app on your smart TV.
These are the Sooka plans available:


Once you have that either Sooka plans mentioned, it's equivalent to able to watch Astro channels from CH 801 until CH 820.
https://sooka.my/en/live-tv

There's one Japanese TV series titled "The Old Dog, New Tricks?" will be premiering this Saturday (24/6) 9pm.
Not surprised, it's a 2022 show

This post has been edited by joshhd: Jun 22 2023, 12:29 AM

Contract auto renewal only applicable if you're on the new Astro packs (either 12 or 24 months contract).

It's not applicable if you're on the legacy packs.

You can also check your contract details on MyAstro https://myastro.astro.com.my/

It's called HDMI splitter.
If you want it to be able to support Ultra Box (HDCP 2.2 compliant), you may consider this model:


Example Shopee link: https://shopee.com.my/product/168243876/230...YWxFN2nJ9nSz5Qb

If you don't mind about HDCP 2.2 and just bother watching HD channels/content, then those RM10-30 HDMI splitters you see on Shopee should be ok.

But remember, don't confuse with HDMI switcher and HDMI splitter. It may look very similar in picture, but the function is totally different.