Same here. i chat via Whatsapp but they don't offer new packages other than what we have known.

Same as my previous package, legacy pack with rebate. But my pack is the Super Pack 3 previously, so it's over RM 100. So my offer is for the monthly rebate and upgrade to the Ultra Box. Unfortunately, that Ultra Box is really buggy.

Actually, I went to the Customer Service Center first, then the next day Astro HQ called me. Not sure if it was due to the visit or was a coincidence. If you call the support line, I think you can request a callback from the Termination dept.

Just trying luck see they offer new packs with rebates or not 😂

Hmm, the Disney+ one is the major one, but I noticed other apps in the list may not launch correctly as well. The Dolby sound passthrough is what I consider a bug as well. Besides that, small minor things like sometimes I goto a particular Settings page or menu, and it auto exits out.

Other annoyances (not strictly bugs); when I goto a channel, previously the channel info will show the current show, and also the next show after the time slot, now it only shows the current show info. I have to use the Up Down arrow to scroll through the channel list as it shows the next slot there. No clock on the box display     

Just had the box for a few days, so not enough time to see if there are any further issues currently 

For the Customer Service Center, they asked me for my account number / IC. Said will register for rebate etc. But the next day Astro HQ called and said there's no order number created, so HQ will immediately do so instead. So I don't know if the Center actually did anything or it got referred to another dept / termination dept at the Astro HQ.

https://malaysia.yahoo.com/news/netflix-sub...-052242784.html  just for info

Should affect everyone for sure. You are just paying normal Netflix through Astro anyways

but apparently for astro subscribers no way to add extra member even if we want to. haiz.

My Netflix under Astro billing.
Received email.

Stupid lah.

I have 2 TVs in 2 homes for weekday and weekend (rented or owned is not the issue here). Both are MY RESIDENCES, with the exact same occupants.

So now I'm getting charged additional eventhough only using either TV at any point in time?

I'm at tail end of chat with Netflix custcare.

i don't think the agent truly grasp that i am concerned about possibility of being charged extra for having 2 TVs in 2 homes that are invariably owned and occupied by the exact same nuclear family.

he/she shifted between (i) "people not in your household will need to sign up for their own account to watch", (ii) "or in many countries you can buy an extra member slot to add an extra member to your account", or (iii) along the line of "you need to set primary household as you shift places".

on that last point, he/she said i can change primary location as often as i need to; he/she denied when asked possibility of lockout period or penalty for doing it so often. BUT, i can't use devices at both location at same time, which makes sense in order not to trip fussy detection algorithm or lockdown. and, maaaaaan, having to routinely perform primary location tagging twice a week....

also, i asked if that "2 weeks grace period per year" that is granted to "temporary" login at new locations (like hotel room or your aunty adeline's) is also applicable to my situation, he/she said to have no information regarding it.

and, since i'm on Astro billing (third-party billing in Netflix' lingo), i can't really add extra member if wanted to. that means if i fuck up the primary household tagging or stuck at one house after being prevented from switching so, .....

and i'm not even sharing with outsiders, ffs, netflix! both are my TVs! both are my residence!

haih..... truly an ASTRO-fied treatment. the same don't-care-if-it's-really-just-you-alone-in-both-house-still-need-to-subscribe-separately.

Can astro do the same for multi-room decoder?

Do we need to call them early to terminate eg. one or two weeks before the contract expires? 

I call earlier to enquire the contract end date.
best to call 1-day after contract end date but before the statement date.

why would it auto-renew ?

Mine was cancel less than 30-day notice... it cancel on the next statement date cun-cun

They will call you, since they need your consent (either spoken or written) for contract renewal.

Hey guys. Can u check does ur HBO GO have live tv? Mine is missing

Ya mine is missing too, since yesterday 

Mine was scheduled for auto-renewal in April. SMS reminder only in March - consider yourself reminded and informed that it is about to happen. You already consented to renewing when signing up for new plan; they don't need you to consent again.

You need to counter in the 30 days leading to renewal date. NOT after renewal had happened, which your wallet surely going to get demolished by ASTRO.

So if you want to resume with Astro but without contract, you need to call to inform them so?

If they are honest and dare say this up front I wonder how many ppl will “jatuh hati”. Thats why many ppl hate them due to this under hand tactics and think ppl stooopeeed. Haiz. Sooka is not bad and maybe their only saving grace.

Btw forgot to mention mine is on android tv. I've login in their website and the Live TV feature is gone also.

Hey guys. Can u check does ur HBO GO have live tv? Mine is missing

Ya mine is missing too, since yesterday 

Yeah, same goes to me too.
My best guess would be, very few people watch their Live TV channels on HBO GO app, so they remove it quietly.
And plus, HBO Max app (the one that is in US and other countries) doesn't have Live TV feature too.

I think they removed it entirely.
chuppachopHow about HBO GO in Singapore? Is Live TV still there, or it has gone missing too?

Anyone here who are subscribing to multiroom Smart TV and managed to use it on any location outside home without problem? Is it possible?

my astro ultra box recently got like this , it will turn off itself after some time

Are you still watching? Your Ultra box will soon go into energy saving mode
can disable tis function?

Hi, anyone know what is the error code (CRE:403) stands for and any solution? Get this error message everytime trying to watch video listed on the menu since about 2 weeks ago, now only can watch live channel.

The full msg as below:

"播放出现错误
节目无法播放。请稍后再试。（CRE：403）"

And there are 2 buttons on the right, either "Watch Live TV" or "Network Settings". But network connected and seems no issue.

I tried the Whatsapp bot, but it don't understand my problem. Phone call only available from 9am to 7pm exclude lunch time. I tried to call on lunch time around 1pm++ and it told me "please call between 9am to 7pm". If anyone here could help then I dont need to call them again.

Thanks.

I’m using 4K tv so does it have any difference in picture quality between these two boxes?

TVB Magic (Channel 124) is coming on Astro at 19 June, 2023.

Lol the only google result I get from searching TVB Magic is some TVB magic show

TVB Magic (Channel 124) is coming on Astro at 19 June, 2023.

Lol the only google result I get from searching TVB Magic is some TVB magic show

some rojak sources TVB classic??

so Astro renamed it as TVB Magic

Starting from 19 June 2023, at 6:30pm, Astro introduces TVB Magic (CH 124), a comprehensive entertainment channel for all Astro customers in Malaysia. TVB Magic offers a wide range of Asian content from Hong Kong, Thailand, Japan, Korea, and China, catering to diverse group of viewers. Customers can enjoy hours of captivating content and conveniently access it anytime through Astro GO and On Demand.

Enjoy TVB Magic, a new and comprehensive entertainment channel with shows from Hong Kong, Thailand, Korea, Japan and more starting 19 June 2023 at 6:30pm.

Isnt chinese or asian channel suppose to be at channel number 3×× something?

Hello all,

So currently 2 users in my house separately have Sooka sports package sub, rm34.90 x2. Used on phones, tablets.

Im thinking of getting the Astro rm99 sports package, that gives 2 concurrent screen usage of AstroGo right?

How is AstroGo's live sports for Football/F1 compared to Sooka?

My thinking is now paying rm70 ish for 2 ppl, might aswell topup rm30 more then can actually be able to watch on 2 phones and 1 tv if needed at the same time.

Truth be told, the TV in my living room rarely being used for the past 3-4 years. Want to make use of it more too.

Thoughts?

Primary function to watch Sports.