Never leave things to Astro and expect they will solve your issue ASAP. Their customer service is unreliable, and I wonder why am I not surprised to hear you experience such thing.
Their service is so bad till the point that when I see someone experience the same or similar situation like you, I feel that this is a very normal thing about Astro. It's already been for years.
And when that happens, what will they say? "We apologised for the inconveniences caused", and then next time same thing happen again. and then apologise again, and the cycle repeats.

My advice to you? Unfortunately, you must manually follow up regularly with Astro to make sure everything is on the right track as what you expected.
Oh, they say it takes "48 hours to process", stuff like that? Ok fine.
But do mentally prepared that the issue won't be solved within 48 hours, and then they'll say "Oh, still in the process, still waiting for reply, still waiting for this and that nonsense."

In harsh words, today they say 48 hours? Then you tomorrow contact them again, ask for the progress of the case. They say still in progress? Then tomorrow contact again and ask.
Better is you contact them every single day until your case is solved. Otherwise, your case will put under the carpet and nobody knows.
Customer to manually follow up their complaint cases, is customer's responsibility.
If you find this troublesome, then no choice lor... Astro be like: There is always an option for you to terminate Astro services entirely, as long no outstanding contracts.

You can actually assume that the estimated timeframe they give you, are just to give you some sense of security. They're not committed to solve it within that timeframe also, but rather it's more like "best effort basis".
Their attitude is like "If can, then can lo. If cannot, then not my problem. It's the relevant department's problem."

https://www.instagram.com/p/B6r_qfzoCiq/

pay respek to DIVA

Anyone have information on whether Beyond PVR device will be phased out now that Ultrabox has been introduced.

So this means after 24 hrs for my case, I should call them back if I didn’t hear back from the technician to verify the case and set an appointment? And also I forgot to request for the PVR box, should be fine? Or will they put ultra box(if they are too kind, even though it doesn’t make any sense as there’s no WiFi )



This post has been edited by yongtjunkit: Dec 31 2019, 07:11 AM

One of my favorite channel.. some of the movies really touching & lovely 😍
Too bad it's cease to broadcast 😣😩

Maybe Astro should add Lifetime back to replace Diva since both of these channels are catered to women in general.

Yes you're right.

Contact them again, and ask will they be giving you PVR box or Ultra Box.
Kind, you say? 24 months contract applies lor, or penalty up to RM1600 if terminate within contract period. Yea, I think it's ok. Kind la.

It's all about $$$
Add Lifetime involved $$ which would increase overall content cost...

Apologize...apologize...apologize...installation (Ultra Box) scheduled for 26.december.....nobody came, nobody call...!!!

Last 3 days..."Issue has been escalated to the relevant team and you shall be update for any feedback received"
or..." Installer will contact you to arrange the appointment for installation".

Until now no phone call or fix date for installation....

waited for mine today... I think shall receive same fate

I wish you luck...haha...
With them...you never know...

edit:
Even I asked to be done before Xmas,
but they said that all slots are full and only can be done on 26th ...haha.


This post has been edited by stasio: Dec 31 2019, 01:27 PM

Contacted Astro via twitter and set an appointment slot via Twitter

Contacted Astro yesterday to see if it’s possible to reschedule the appointment, but the appointment was canceled due to the technician unable to verify/confirm the appointment.... and I/account owner didn’t receive any calls from them.

Reopened the report yesterday , they said 24hrs technician would call to set appointment but so far no calls

You can collect at their center and install yourself ma.

I just called back today and now they've assigned a technician and gave me his phone number, they said he's supposed to call in by today but I didn't receive any call from him yet so they've suggested me to call the person. When I call, I got redirected to voicemail 🤦‍♂️

This post has been edited by yongtjunkit: Dec 31 2019, 04:31 PM

technician came but unable to install as the dish is too far from my tv. they have yet to figure out on how to solve this problem

I don't think they allow customers to do that, especially if it's new or upgrade installation.

Yet to figure out?? Hello, use in-line amplifier la...
What are they thinking?? Aren't they being told to use in-line amplifier?

Or you can tell them to relocate the dish, by reinstall the dish nearer to the outside of the room where your Ultra Box is located, if "too far" away is the concern.

I hope that the installer replies after the new year holiday.... or got swept under the rug already



This post has been edited by yongtjunkit: Dec 31 2019, 09:14 PM

Wow! Astro will delay Comedy Central HD for 1 hour once it has been launched tomorrow at 6:05 AM. Unifi TV only delays the channel for 10 minutes. I don't know Astro will censor that much.

They ask me to file report. Did that and hope they come back to me

Happy new year everyone...

As DIVA and E! channel ceases on 1 Jan, so many Astro customers asking the same question. This is the official reply from Astro:
For those who just came here and still not aware what happened:

Like it or not, it is the channel provider's decision (NBC Universal, that operates DIVA and E! channels) to cease the channels across South East Asia. So not only Astro are affected, even pay TVs from other SEA countries like Singapore, Indonesia, Thailand are affected too. So in other words, Astro can't do anything also. It's not that Astro want it to cease also.
So, do your research first before you blame Astro for any channel cessation.
Comedy Central is Astro's decision as a form of channel replacement for E! channel.
For DIVA channel, nothing. So you can say, 2 channels in exchange into only 1, while still same package rates.
Your subscription requires Variety pack and HD service to watch Comedy Central.
You're not the only one complain about this, and this is not the first time Astro doing this too. And it's no point even you complain to whichever parties, like MCMC for example.
In Astro T&C, they are not committed and obligated to replace any channels that are being ceased for whatever reasons. So when Astro decides to bring Comedy Central channel, you can actually assume that this is simply just their act of goodwill.

If you're not happy, feel free to terminate Astro as long you have no outstanding contracts.
And, you need to give a 30 days advance notice to Astro that you want to terminate. So you can't just terminate it with immediate effect just because you want it now.

This post has been edited by joshhd: Jan 1 2020, 02:57 PM