Hehe..
No kids yet ☺️

Well I guess it's should be in HD..
Since it's the "in trend".. more like old trends.. nowadays UHD is the thing 😋

Want to hear a silly story?
I tried force update earlier, it reverts back my version to Oct 24 2019


I was like.....


Wtf?

Satellite dish is just an equipment to send/receive signal. That's all.
There's no such thing as "pairing" like how you would pair a Bluetooth device for a satellite dish.

1) Check your satellite cable (RG6 cable), make sure it's properly terminated and it's not easily pull out.

2) How many cables being connected to your PVR box? 1 cable or 2 cable? If it's only 1 cable, make sure you've connected to your PVR box's SAT 1 port, not SAT 2 port.

Go to home>Settings>Installation Settings>(Default PIN 0000)>Satellite Settings
Make sure your Input Source is set correctly.
If your satellite dish uses dual LNB, make sure you selected as "LNB" as input source.
If your dish uses SatCR, make sure you selected "SatCR".

3) Based on your screenshots (thankfully), I notice your 10732MHz is Locked (means has signal), but other frequency are NotLocked (means no signal detected).

You might want to check the LNB skew of your LNB on the satellite dish. Loose the screws on the LNB holder, then turn the whole LNB until you get high signal readings.

If still same, then your satellite dish needs to be realigned.

You are wrong this time.

I found from internet PVR with dual input need to use splitter in order to solve the signal intermittent issue.

The PVR that i took today did come with splitter however one of the output was spoil, thats why u see only tuner 1 have signal.

I bought a cheap generic splitter, set the signal in PVr box to DCSS and now the PVR works as intended.



Really dun know how this shit works. Strange.

I remembered Astro used the 2nd cable when upgrade to HD, but then with UBox, go back to one as the other cable is used to stacking channel only which is not required in UBox.

Yes, you are right

Yes PVR. Yes if only one channel can only only record the channel it was logged on only.

The Ubox now only have 1 port. So, you are saying need to be changed? How can the box has dCSS? Probably not at the moment. Unless the box is changed, the dCSS could be on the LNA side. 

Astro's HD, PVR and Ultra Box do supports Universal LNB, SatCR and DCSS LNB. For Ultra box, I believe Astro disables/remove the Universal LNB option for some technical reasons, that's why we don't see Universal LNB as an Input Source option on Ultra Box.

The bold part, it's inaccurate.
Since PVR box introduces in 2013, the signal conflict between SD and HD channels are always there because all HD channels are transmitted from Measat 3a satellite, which is only in the high Ku band range (11.7-12.75GHz). Those cable splitters won't able to receive both low and high Ku band range frequencies at the same time (particularly the 22KHz thing). So that would cause signal conflict between SD and HD channels on Astro and that became the worst nightmare for not only those centralised dish systems that supports low Ku band range (10.7-11.7GHz) but also causes signal conflict when you tune between channels that is transmits from low and high ku band range at the same time.

So in order to prevent such conflicts to occur, Astro uses dual LNB so that each Tuner (or cable) can work independently without causing signal conflicts when you tune to either low or high ku band frequency channels at the same time, by using Universal LNB with dual outputs.

So if the Input Source on PVR box is set to Universal LNB mode, then both SAT 1 and SAT 2 port works independently. So if you connect 1 cable to SAT 1, then you'll receive channels from SAT 1 port. Then, let say it's already on SAT 1, so you Record the channel. Then you tune to another channel, this time your PVR box will start to receive from SAT 2 port. But your SAT 2 aren't connected to anything, so you'll see "Services currently not available" then...

In order to trick or "tell lie" to the PVR box, as if 2 cables are connected to it, the user would use cable splitter to splits from originally 1 cable into 2 cables to be connected to SAT 1 and SAT 2 respectively.

In todays context, those signal conflicts between SD and HD channels are already a thing of the past, as Astro has migrated all channels to low Ku band frequency range (10.7-11.7GHz) which those who use cable splitter and older centralised dish systems won't experience any issues anymore.
So how about the remaining high Ku band frequency transponders? Astro aren't gonna waste their Measat 3a transponder lease for not using it... So I think that's how Astro decided to use those high ku band range transponders for transmitting all of its 4K UHD channels (ch780, ch498 and ch499).

It is partially compatible.
Technically yes, you can bring your Ultra Box to anywhere you want and connect into Astro/Njoi satellite dish (provided the dish and cable has installed and aligned correctly), but you won't be able to receive UHD channels unless that LNB used at that place is a DCSS type, or Astro decided to bring back the "LNB" option as part of signal Input Source for Ultra Box (which is unlikely due to technical reasons).

Here's a table for a better and clearer understanding:

Actual LNB used	Input Source setting	Signal for low Ku band freq: 10.7-11.7GHz	Signal for high Ku band freq: 11.7-12.75GHz
Universal LNB	LNB	Yes	Yes
SatCR	SatCR	Yes	Yes
DCSS	DCSS	Yes	Yes
Universal LNB	DCSS	Yes	No signal
DCSS	LNB	Yes	No signal
DCSS	SatCR	No signal	No signal
SatCR	LNB	No signal	No signal
SatCR	DCSS	No signal	No signal

But when a cable splitter is used...

Actual LNB used	Input Source setting	Signal for low Ku band freq: 10.7-11.7GHz	Signal for high Ku band freq: 11.7-12.75GHz
DCSS	DCSS	Yes	Yes
SatCR	SatCR	Yes	Yes
Universal LNB	LNB	Yes	No signal
Universal LNB	DCSS	Yes	No signal
DCSS	LNB	Yes	No signal

Just in case you wonder, I kept mention low frequency, high frequency Ku band.... You might ask "What's the difference between the 2 frequencies and how does it affects me?"
This is how Astro allocates the particular channel quality according to frequency range:

Around 2014-2017:

Ku band Frequency range	Use to receive what channels?	Which satellite?
Low (10.7-11.7GHz)	All SD channels, and certain HD channels	Measat 3 & Measat 3b satellite
High (11.7-12.75GHz)	Certain HD channels	Measat 3a

Since around Q3 2018 until today (as of point of writing):

Ku band Frequency range	Use to receive what channels?	Which satellite?
Low (10.7-11.7GHz)	All SD and HD channels	Measat 3 & Measat 3b satellite
High (11.7-12.75GHz)	All UHD channels only	Measat 3a

*unofficial tests transmission are not counted.

Since all SD and HD channels are already on low freq range, so it doesn't matter anymore whether your Input Source setting is "LNB" or "DCSS" cuz both will work just fine (for SD and HD channels).

Now you know why it's complicated for an average Joe to understand how this works, when Astro uses both low and high frequency range for its services.
Astro would rather say "Oh, your building doesn't support UHD channels." instead of explaining those "low & high frequency" things that would complicate things further.
Don't blame them entirely though, who knows that's what they being told to say so, that's the memo given by their superiors/leaders.

Yes, technically you can.
Last time when you experience "some channels can't watch like ch394", are you using cable splitter back then? If yes, then I know why.


No need to headache about this, cuz all SD and HD channels are already on low Ku band frequency, so you won't experience such issues anymore.

Yeah. It is programmed by them to work that way.

Universal LNB: What if you insist to connect only SAT 1 port and left SAT 2 port unconnected, or vice versa (no splitter used)?
You need to know how to trick your PVR box to use either SAT 1 or SAT 2 port to receive signal, cuz the PVR box won't "smart switch" like:

Let say your PVR box is currently receiving signal from Tuner 1, but Tuner 1 no signal while Tuner 2 has signal (you connected to SAT 2 port, left SAT 1 port unconnected), it won't "smart switch" to Tuner 2 just because it has signal... It will still continue showing "Services currently not available".

Here's a way to circumvent this:

1) Let say now your PVR box is on AXN HD (721) channel, and it shows "Services currently not available".
Open TV Guide / EPG, then scroll to any other channels.
2) Let say you selected TLC HD (ch728), then you press "Record" button to trick the PVR box to use another Tuner to record that channel/programme (With or without Series Link doesn't matter).
3) Now tune to that channel (e.g. TLC HD ch728), you shall be able to watch it as per usual. Now you can stop and delete the recording.
4) From now onwards, any channels you tuned to, shall be no issue.
>If once you power off and on the PVR box, and/or whenever you see "Services currently not available" again, repeat all the steps above again.

Beware:
Do take note if you have any scheduled recordings or Series Link. Once that SD/HD channel is being recorded (either by request or scheduled), means that Tuner is occupied (e.g. Tuner 1 is occupied, hence you won't be able to receive signal from any other channels when your Tuner 2 is unconnected).

Situation: Today, let say now you're already recording AXN HD (Tuner 1), while your Tuner 2 is left unconnected.
Result: You can only watch (while record) AXN HD channel. You are allowed to tune to any other channels, but you'll only see "Services currently not available" (it uses Tuner 2). But still, when you do that, your recording on AXN HD still goes on as usual and unaffected. Of course, you may watch your previously recorded programmes or download/stream shows from Video on Demand in the meantime. Those will still work as usual.
Solution: Stop the recording on AXN HD, or wait till the recording stop itself as the programme ends, then only you can continue to tune to other channels as usual.
Conclusion: Well, that's how troublesome it is if you don't use a cable splitter 

"So complicated to understand..."?
Still prefer using only 1 cable for PVR box? Use SatCR or DCSS LNB. Done. All these problems mentioned above, all gone.       
Otherwise, use cable splitter.

My experience with UBox other than box hanged is that recording failed.

I'm talking about programming future content. Say I programmed daily show at 9pm every day for a week. After a week I found that there are 2 or 3 programmed failed. Have no idea what is the reason.

This is another problem with Ubox. I cannot remember having this problem with PVR.

This is on channel that is on normal channel like 708 or TV3 that you cannot program series    So, have to select each one independently.

And of course certain program not owned by Astro, say you want go to sleep, you press record and you get message that program cannot be recorded 

I need to connect back my HDD recorder 

Yes. I believe your Astro IPTV is under TM HSBB network, right?
You can trigger the switch to Satellite DTH mode, by simply disconnect the LAN cable on your PVR box, then it says "Network connection not available".
Then, press Yellow button on remote, then from this point, you'll be receiving channels via Satellite. This switch is just temporary, like what you said, yeah.

Now what LNB are you using? Single output Universal LNB, right?
Then yea, just get a cable splitter and also F connectors will do. As for the 2 cables from the splitter, just a few centimetres will do to connect to the 2 ports on PVR box. Not necessary need to have long cables. If your existing satellite cable connected to your PVR box now are long enough, you can cut it, make into 2 short cables, then terminate the cables with F connectors. There you go, 2 short cables to connect from cable splitter to your PVR box's SAT 1 and SAT 2 ports.

Astro Cloud recording would be more often actually.
If customer complain this issue to Astro, they'll just advice you to be patient since Ultra Box is newly introduced. 

What are the things they tell you to do to switch to satellite mode when fibre network is down? What settings need to change? Or how?

Oh? I wanna confirm, your under is Maxis, not TM HSBB? Does your fibre modem has TM logo? Huawei brand?

Hmm, because the fact that only either one satellite input port are connected on your PVR box (Universal LNB), it's no surprise that you would see the SCNA message after switching to Satellite (Hybrid) mode.
Try make sure both SAT 1 and SAT 2 ports are connected. Do consider get a cable splitter and get both ports connected.

Yes I'm aware of that. But when you said that it can switch to Satellite mode in Maxis area, that made me kinda curious on how you do it.
Even if Astro don't want to allow you to use satellite mode since your area is under Maxis, I don't see the reason why they would let you see SCNA error message.
They can just prevent you from even attempting to switch to Satellite (Hybrid) mode. I suspect is due to your some satellite related issue?

You try connect your one and only satellite cable to SAT 1 port instead of SAT 2 port. You might wanna try change your Input Source to "DCSS" too.
You go to Satellite Settings on your PVR box, check if your settings (e.g. Input Source and Entry Point are correct) and it has signal.
Also on STB Diagnostics, do you see Strength and Quality readings for Tuner 1 and Tuner 2? Try perform Transponder Scan...
Go Settings>STB Diagnostics and see what's the Version Date you're using now...

Credit: https://www.facebook.com/photo.php?fbid=297...95795681&type=3

So, 15 March 2020 is officially the "doomsday" of all legacy Astro boxes? Really? It's happening for real now? Finally?

Until now there's no news on when Astro would offer Ultra Box to Astro IPTV customers.
Astro IPTV is like, all the new stuffs has put a halt on it.
Even until today, the broadband packages for Astro IPTV is 10Mbps for RM148/month and so on, and it did not revise its prices similar to the RM89 30Mbps plan.

If I would guess, Astro IPTV may be next? But that would be many years later la...
Maybe they might start with halting all new signs up for Astro IPTV, and make only Astro & Broadband the only option for new sign ups?
Or existing Astro IPTV viewers will convert to Astro & Broadband subscription upon switch to Ultra Box?

Anyhow, I don't think they'll prioritise on that now.

But we all can see that Astro is indeed shifting towards Ultra Box, especially customer's subscription with RM100 and above a month, where they can get Ultra Box without installation fees.

101 Ways to be a good customer service agent:

What to do when you being asked the same similar questions by many customers, till the point you fed up?


Source: https://www.facebook.com/photo.php?fbid=101...06161936&type=3

The customer service agent be like:


Well, just end the chat. All your stresses are gone for good

I would not classified it as AI at all. 

Last time my brother called Unifi CS. He told the SC that he has no access to internet. The person (yes real human) asked him to try to ping a address. My brother asked, how to ping if you did not even have connection   

Well, human also read standard script without thinking