QUOTE(wat3r @ Jul 15 2018, 11:26 PM)
Congratulation on making a turnaround! I actually read every single posts in this thread and it's been helpful and motivation to me since I am a new Grab driver as well.
Any tips on what accessorises you provided in your car or what you did during the rider with rider so that they will rate you 5 star?
My DR has been between 4.5-4.7 which will disqualify me from HG, so I need help.
Tried to strike short conversation with riders but mostly prefer to be quiet or just short replies. I am trying to improve myself in making conversation as well.
iTS GOOD TO SEE OUR COLLECTIVE EXPERIENCES IN HERE IS PROving beneficial to new drivers!
I drive a basic saga blm, everything is original and vanilla lol. the only upgrade I put for my car is a good tinted that I installed during raya promotion.
most of the time, riders just wanna get to their destination. it doesnt matter what you have as car accessories.
as for conversation or social interactions, my only advice is to try to test the waters first with conversation starter such as the traffic, weather, or god forbid, politics lol. from there you can move on and decide whether rider is interested in chatting or not.
sometimes u can see the rider is tired and they sit at the back or next to you. if theyre not responding well to conversation dont force them. along the ride, sneak a peek at them and assess the situation. if they look sleepy and wanted to rest, turn down the volume of your radio. start to drive a bit slowly. drive in a way that wont wake your rider up when they fall asleep. keep in mind that as a driver, work-wise or not, your passengers life is literally in your hands. have some responsibility.
as for rating, heres a newsflash I learnt the hard way lol. my rating has gone down for as low as 4.86 the lowest, but I noticed this happens only when Im taking breaks from work for extended time, like 1 week or 2 weeks (like during that raya period)...
also, keep in mind that theres always a passenger that rated you maybe 1 star, but sometimes its not because of you. they rated you 1 star because they hated grab company in general i.e pricy fare, slow pickup, even bad traffic on the road they will blame you.
just keep in mind that these kinds of things happened. life isnt fair. but remember, we in the service industry gets better with tolerance and patience. theres a reason why people chose grab than taxi, keep up the standard, and youll be good to go.
oh also, you should be able to earn at least several hundred a week, investing a mere RM10 to clean outside and inside your car once per week wont dent your wallet. just a little advice lol
if theres anything else that I missed, or can help, do ask. try not to pm me or anyone in here, because like how it happened to you, I hope by keeping our discussion open to public, itll help more drivers in the future. they can learn from our experience in here

I started in GRAB the hard way and all alone, no support, nothing. as from what you can read from the thread. so I learnt most of my experience the hard way. but I learnt them all nonetheless lol