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CELCOM home wifi broadband
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Jeffreynsx
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Apr 30 2018, 08:36 AM
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QUOTE(Theoutspokenguy @ Apr 30 2018, 12:28 AM) Since no one reply me i wish to ask again 1. Does this works in area no 4G only H+? No. Please refer to this website to check your coverage: https://www.celcom.com.my/personal/broadban...overage-checker2. The video WALLA what is the limit? Subject to your subscription package. 40GB, 100GB and 1TB.3. If subscribe to this celcom wireless is the hua wei router/modem free or i need to buy for RM500? The Huawei model is loan by Celcom. It is given for free* while you subscribed Celcom broadband wireless package. Early termination is subjected to a one-off penalty RM499 in reducing method based on the 24 months contract.4. If Home Wireless Gold Plus= 50GB . What does 100GB means? for video? 50GB is the data availability for your normal usage while the 100GB for Video Walla.5. Is this plan contract? Yes. Subjected to 24 months contract. This post has been edited by Jeffreynsx: Apr 30 2018, 08:37 AM
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Jeffreynsx
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Apr 30 2018, 10:39 AM
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QUOTE(visualfoley @ Apr 30 2018, 09:55 AM) Planning to terminate my plan. They still cant fix my problem. i dont understand why i cant access to the adobe.com For me, I just enabled VPN to access adobe.com. Yesterday I received called from Celcom personnel pertaining to this issue and I feedback to them again the problem of their home wireless network compared with their conventional postpaid network. This post has been edited by Jeffreynsx: Apr 30 2018, 10:43 AM
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Jeffreynsx
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Apr 30 2018, 11:54 AM
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QUOTE(visualfoley @ Apr 30 2018, 11:46 AM) which vpn you are using ? im not really familiar with this.. I'm using Kaspersky Secure Connection come from Kaspersky Internet Security.
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Jeffreynsx
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May 1 2018, 10:49 AM
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QUOTE(Theoutspokenguy @ Apr 30 2018, 05:53 PM) Thank you for the reply i saw on website can terminate within 30days. If terminate do i pay 499 + penalty of 24months or i just pay 499? Can i subscribe again plan only without contract so i can the router for 499 If you want to terminate within 30 days, you need to return all the items that given to you during the first day of the subscription. If you terminate after 30 days, you need to pay RM499 + 6% GST in reducing method. This plan is bound for 24 months contract. Terms and conditions apply.
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Jeffreynsx
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May 1 2018, 07:22 PM
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QUOTE(Fun_ent2607 @ May 1 2018, 05:55 PM) So this is my speedtest during night and day Will huawei b618 do better for connection? 🤔 [attachmentid=9770315] I'm using normal prepaid celcom on samsung note 5.. Of course better than this figure. Easily reached 50mbps and above* *Subjected to reception strength in your area.
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Jeffreynsx
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May 2 2018, 08:50 PM
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QUOTE(Theoutspokenguy @ May 2 2018, 09:35 AM)  Guys can help me reconfirm If i terminate based on the screenshot does it means i need pay for router rm526 + balance month of rm529 / 24 months less subscribe month Or only rm529/24 less subscribe month From my understanding, if you terminated after 30 days but within the month, you need to pay penalty fees of RM526 (inclusive of 6% GST). If you subscribed for 1 year and decided to terminate, the penalty rate will be reduced 50% of the RM526. Meaning you just need to pay the penalty fees of RM263 (inclusive of 6% GST) and the contract will get terminated with the router keep for your own.
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Jeffreynsx
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May 3 2018, 09:25 AM
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QUOTE(Theoutspokenguy @ May 2 2018, 09:33 PM) That the confuse part it didnt say you keep the router.it only say penalty rm529 . Question is the router is free?, it less from rm529 but the router cost rm1299. They subsidy to rm499. Then u terminate penalty is plan but what about the router? Actually the overall penalty cost solely based on RM526. There is no hidden cost occur as I checked with their customer service representative from Blue Cube The Gardens. Make sure deal with the service centre you subscribed the package.
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Jeffreynsx
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May 3 2018, 09:26 AM
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QUOTE(hankeymeal @ May 3 2018, 08:11 AM) How about the speed for Youtube and Netflix? There is no issue for you to watch 2160p 4K video at all. The only concerned is the data being use while you watch high resolutions videos. For me, I had upgraded my package from Gold Plus to Platinum with 1TB of Video Walla data. So far so good and feel the speed improved when loading website. Not sure why there is some different in loading speed. This post has been edited by Jeffreynsx: May 3 2018, 09:34 AM
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Jeffreynsx
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May 3 2018, 10:11 AM
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QUOTE(hankeymeal @ May 3 2018, 09:49 AM) How long it took to upgrade the package? Can just call them or go to the counter? It's within half to 2 hours. Very fast for upgrade.
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Jeffreynsx
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May 3 2018, 10:31 AM
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QUOTE(Theoutspokenguy @ May 3 2018, 10:17 AM) I did ask this she said need wait after 30 days only can upgrade. At the moment i am quite happy with this celcom over my yes 4G. Everything so smooth. Yes. After 30 days can proceed to upgrade. The surfing experience is completely changed with Huawei B618 router.
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Jeffreynsx
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May 3 2018, 01:38 PM
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QUOTE(veron4best @ May 3 2018, 01:24 PM) anyone can confirm new celcom set whether is locked or unlocked? Unlocked.
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Jeffreynsx
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May 3 2018, 10:23 PM
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QUOTE(Theoutspokenguy @ May 3 2018, 09:53 PM) I just confirm with celcom you are right its solely based on rm499+ 6% + final bill. Here the confirmation What if I terminate the service within the contract period? You will be charged penalty of RM529.00 inclusive GST with reducing balance, which will be reflected in your final bill. If I terminate the service before the contract ends, do I need to return the modem(s)? No, you can keep the modem after you pay the penalty. Sos http://www.celcom.com.my/support/faq/perso...m-home-wirelessOverall, I'm quite happy with the service provided by Celcom. Their after sales service to deal with various issues is good. At least better than TM customer care. This post has been edited by Jeffreynsx: May 3 2018, 10:24 PM
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Jeffreynsx
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May 5 2018, 05:09 PM
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QUOTE(visualfoley @ May 5 2018, 02:10 PM) My first bill is RM212.00. may i know is this legit ? You subscribed to which package? I had called them few days ago to calculate the breakdown of the monthly charges. First month is calculated based on pro-rated basis, 2nd month is in full amount of subscription. For my case, my total sum is RM178 (inclusive of 6% GST) due to 1st month was subscribed to Gold Plus package and after 30 days do the upgrade to Platinum package.
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Jeffreynsx
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May 6 2018, 06:37 AM
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QUOTE(Charlize1103 @ May 6 2018, 04:15 AM) I'm using Streamyx 4Mbps (it's the only plan at my area. There is no fiber cable not even Streamyx 8Mbps) the problem is the line keep breaking off especially when it's raining. I've been complaining to TM but seems like they have no idea what's happening and finally told me copper wire is like that. I'm thinking of moving to Celcom Home Wireless Gold Plus. My question are as follow. Hope you guys can help 1. Does the Video Walla has speed cap? (I watch Astro online and Youtube quite frequent) No speed cap but do have quota limit, which is 100GB per month. If you're those who always watch HD or 4K video quality, better upgrade the plan to platinum package. Hassle free and no worry about the quota limit which is being allocated for 1TB.2. Is Youtube included under Video Walla? Last night I check I don't see Youtube in the Video Walla category. Yes. It is being included in the Video Walla package and separated from the 50GB normal data usage.2. Will I still be able to download torrent? (I use BitComet to download torrent) Unfortunately, no. There is a restriction for this unless you enable the VPN service but the speed limit is there.3. Any other things that I should be aware of? If you use for a while and decided to terminate the service, better do it within 30 days or else penalty RM499 + 6% GST will be imposed to your account.Thanks. Hope the above answer able to assist you to make your decision.
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Jeffreynsx
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May 6 2018, 11:55 AM
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@Charlize1103. Please refer to this article for your understanding about VPN - https://www.cactusvpn.com/vpn/vpn-slow-down-internetThis post has been edited by Jeffreynsx: May 6 2018, 12:00 PM
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Jeffreynsx
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May 6 2018, 05:38 PM
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QUOTE(Charlize1103 @ May 6 2018, 05:31 PM) Hmmm....I still can download torrent. Good news for you. I'm not able to access bitorrent or utorrent websites at all. Did you able to access Adobe.com?
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Jeffreynsx
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May 7 2018, 06:17 AM
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QUOTE(visualfoley @ May 6 2018, 10:11 PM) still cant access to adobe.com Not sure how long it will take to resolve this issue. When I explained to them, they seems to be not understand what's the real problem happen to their end.
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Jeffreynsx
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May 7 2018, 06:19 AM
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QUOTE(godslayer84 @ May 7 2018, 12:34 AM) the most funniest part is...now I am using it in their so called no coverage area with no problem at all... Their system is glitch.. They did not update the system. Their network department did not do their job properly. Onsite and internal department did not liaise with each other from my observation.
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Jeffreynsx
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May 7 2018, 04:54 PM
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QUOTE(masato80809 @ May 7 2018, 02:25 PM) Beware. Free 30 days Trial is fake. If you terminate within 30 days trial period. Of course you need to return modem with complete accessories. THEN celcom will bill you as much as you have utilized. Don't ask me why i know, because today i just terminate this plan. Then won't tell you when you register for it. WTH celcom.. Yes. They will charge per use after verification. There is no free trial period in which free* to return based on the policy written from the website.
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Jeffreynsx
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May 9 2018, 06:27 AM
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QUOTE(Charlize1103 @ May 9 2018, 01:53 AM) Well I installed a new boot up disk and when I setup my network I don't know some how setup as public network. After I switched to Home network the listening port is working now. Of course I did setup the router virtual server as usual. If using VPN, there isn't a problem at all. The main concerned is normal user if they didn't change the settings, did they able to access specific websites as per usual? So far no resolution on this matter despite reported to them 2 to 3 weeks back.
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