Went Maxis Centre that have the full authority that operated by Maxis itself which is The Gardens, maybe I'll visit again and record the staff if still told with the same answer.

perhaps you can ask on twitter, if it's possible then bring the screenshot to them if they still refuse.

Maxis center quensbaymall penang. Maybe ur case is inactive number. Maybe that’s why they make a hassle for u.

No, switching from Postpaid to Prepaid and terminated number are 2 different cases, just ask as when posting in similar topic.
Called Maxis Hotline and they said changing from Maxis Postpaid to Hotlink can be done provided is it primary line and without contract. Told them the case where staff in Maxis center said cannot and they said if they repeat same thing again, immediately call Maxis Hotline.

please make it clear to the staff that u want hotlink red. Never bring out about flex. Later they confuse, u didnt get what u want

maxis in seberang jaya not allowed to switch from Hotlink Red to Flex.. Need mnp from other telco with at least 2 months usage then inly can mnp to Flex.

Even open new line also not possible. After some argument with him then only allow me to open new line. but with condition of RM55 per month. i only can cancel add on on following month. dunno why different place different standard.

Already make it very clear to the staff @ Maxis center - Hotlink RED (Prepaid one). Will try again next visit

Show the FAQ in Hotlink Postpaid Flex page. It stated that any plan can switch to Hotlink Flex except Maxis Postpaid plan.

Why RM55/month? There is no T&C mention that compulsory to subscribe the add-on

showed but it turn out they said TNC in maxis website not up-to-date.

If u r on hotlink, better go buy the rm60 package. Almost same

Anyone successfully port-ins from other telco to this Hotlink postpaid flex? I’m using Webe (currently known as Unifi), staffs at maxis center told me only those Hotlink user with 017 only can port-ins to this plan. Can’t sign up for me...

Yes I ported in 2 numbers to Flex basic rm30. One number from Digi and one from U Mobile. No problems at all completed within 24 hours. Did at Maxis TTDI. They did not try to upsell me.

Someone mentioned that max of 2 flex accounts per IC but I don't see anywhere in their T&C

Total BS

Guys

If porting from Maxis Postpaid to Hotlink Red is allowed, how about porting out from Hotlink Flex to Hotlink Red, is this allowed too?

hotlink I am keen on this Hotlink plan but have some questions

1) is there any GST imposed on the monthly commitment of RM30 or the data charge of rm25

2) can the monthly commitment of rm30 and the data charge of rm25 be charged automatically to the credit card

Reason for this is cos I want to give my elderly relative this facility but don't want the hassle of reloading every month.

Appreciate your kind feedback

Yesterday I’m at Sunway Pyramid Maxis Centre wanted to change my Hotlink Fast to Hotlink Flex. First they ask me whether I’m on 012 or 017 and when I said it’s 012, they said cannot because Hotlink Flex is for new registration only. Pissed, I called their supervisor/manager showed the website T&C and finally they allowed me to change then they said this package we’re targeting for new customers but if existing customers wanted to change can it’s just they have extra “procedure” to do in order for me to change. (I don’t know what that means). Quite hassle but I get what I want.

Yes. RM30 + 6% GST. The data add-on is also liable for GST.


Despite the confusing name/branding, this Hotlink Flex is actually a Postpaid plan. So yes. You can sign-up for auto-debit and they will bill the monthly fee to your credit card every month.

Tqvm for your kind reply. So that means I don't have to worry about credit. Say I call IDD the charges will be reflected in the next month bill

This post has been edited by cfa28: Apr 6 2018, 01:10 PM

Yes