Yesterday I’m at Sunway Pyramid Maxis Centre wanted to change my Hotlink Fast to Hotlink Flex. First they ask me whether I’m on 012 or 017 and when I said it’s 012, they said cannot because Hotlink Flex is for new registration only. Pissed, I called their supervisor/manager showed the website T&C and finally they allowed me to change then they said this package we’re targeting for new customers but if existing customers wanted to change can it’s just they have extra “procedure” to do in order for me to change. (I don’t know what that means). Quite hassle but I get what I want.