They really "small gas" and can't accept comments complaints. They deactivated my account after being complained why they can't disclose the reason why they rejected to accept my own account transfer from SGD to their TW SGD.

This is worst and it is hard to get support or complaint to FCA or whatever since email communication is not the good way to do so. Unlike bank, we can do it physically to the branch or Bank Negara.

This post has been edited by jack2: Jul 10 2018, 12:23 PM

Can disclose your email between you and them ?

Attached thumbnail(s)

And their reply to you ?

No reply and terus deactivate.

In which year did you open your DBS account ?

Hmm,... dangerous account to have,... say something wrong or do something wrong,... terus deactivate ?....

Walao...bad customer service. Better don't use them.

If you want, email complain to authority in Sg, like CASE and CCCS

Make TransferrWise work a bit. Let them answerable. Teach them a lesson...

I will not leave my money with someone who treat customer service like rubbish.

Banks are regulated by governments. While these fintech have free hand to manage their business.

It just take a very aggressive CEO to screw things up. And your money with them is gone for good

@jack2, you can post your case at Trustpilot with your real name and case details if you want to force TW to respond.
As you scroll through the reviews, you can see that TW actually responds to negative reviews.

To be fair to TW, the email that was sent is apparently impolite, no offence intended.

For your deactivated account, can you still withdraw your fund?

This post has been edited by hyperzz: Jul 10 2018, 09:00 PM

Keep in mind that Jack is involved with cryptocurrencies.

Actually fintech are regulated by central banks. No license cannot operate.

For me I have very good experience with TW. Told them I will be very busy for the week. I am only free for 30 minutes and I was going to sleep. They call me back in that 30 minutes to reset my password.

Never seen such efficiency. Call me from UK!!!

I have been dealing with customer service from western companies for 4 years + one thing I am sure is they are more efficient compare to Asians (Malaysia & SG)

This post has been edited by Ramjade: Jul 10 2018, 08:32 PM

jack2, looks like you have to go all the way to complain to them / authorities (if what you said in this forum so far is true)

The supporters here are disputing your side of story. Do update us so we know the whole story

Of course cant withdraw as not able to login. I have zero balance after transferring all Balance to Indo.


That is OK who supports who and I don't care. They restricted my USD account to receive funds without informing and what about if I transferred my own USD balance from DBS to there? The fund get returned?

I prefer to spend more to DBS or other fintech provided I do not need to wait for clearance and hassles free.

Let me tell you why you felt the email is impolite.

The AUD was shown in my activity as "the fund is now being converted and should arrive in seconds.

I cant remember the exact word but it gave you impression that it should be changed from pending status to completed in few seconds. But in fact, it was not... What will you think when you see something like this but you have to wait for more than 1 day

This post has been edited by jack2: Jul 10 2018, 09:54 PM

Same as someone who posted there

I believe this is true. This seems to happen sometimes. I'm not defending TW for this one.

Is it very frequent??

This one is very serious.
I would encourage you to post your full account at Trustpilot with at least a bit of information for them to identify your case. Trustpilot has worldwide readership and TW will be forced to respond. Very interested to see TW's response myself.

One reply from Transferwise, regarding account deactivation, as posted in Trustpilot website:





This post has been edited by kart: Jul 10 2018, 10:41 PM

This is the typical malaysian/asian attitude --> do not defend what is right, and accuse them what is wrong. In other words, no principle

Polite or not, the customer service has to be professional and not emotional. They cannot suspend your account just because customer is impolite.

And to be fair to you, I don't think what your email is impolite at all. You are just angry, which you have all the rights to be. They should be grateful you didn't use 4 letter words.

If I am in your situation, I will follow up right until the end, for them to honour my request. And restore my account. Whether to use them in the future that's up to me.

Of course, unless it is my wrong not providing enough documentation to them, then I will back off because I have no case....

Just for fun, I will try to register and transfer a small amount to see how is their service