Can disclose your email between you and them ?

And their reply to you ?

Walao...bad customer service. Better don't use them.

If you want, email complain to authority in Sg, like CASE and CCCS

Make TransferrWise work a bit. Let them answerable. Teach them a lesson...

I will not leave my money with someone who treat customer service like rubbish.

Banks are regulated by governments. While these fintech have free hand to manage their business.

It just take a very aggressive CEO to screw things up. And your money with them is gone for good

jack2, looks like you have to go all the way to complain to them / authorities (if what you said in this forum so far is true)

The supporters here are disputing your side of story. Do update us so we know the whole story

This is the typical malaysian/asian attitude --> do not defend what is right, and accuse them what is wrong. In other words, no principle

Polite or not, the customer service has to be professional and not emotional. They cannot suspend your account just because customer is impolite.

And to be fair to you, I don't think what your email is impolite at all. You are just angry, which you have all the rights to be. They should be grateful you didn't use 4 letter words.

If I am in your situation, I will follow up right until the end, for them to honour my request. And restore my account. Whether to use them in the future that's up to me.

Of course, unless it is my wrong not providing enough documentation to them, then I will back off because I have no case....

Just for fun, I will try to register and transfer a small amount to see how is their service

Done ! Impressed !

Just verify email, upload ID document and utility bill. I have all these documents in soft copy so very smooth.

UI is very clean and simple. No connection hiccup.

For local fintech, the KYC process is longer. Need to make appointment to either video call or meet in person. Maybe that's BNM rules. This one is very simple.

Receive email for confirmation also very quick. Now see if my money appears in my bank tomorrow as promised.

The only thing I don't like is payment is not linked to my bank. Have to log in separately and make a transfer

Everything kaotim in 15-20 minutes I think.

The nett rates is just under 0.8xx% over XE.com middle rate. Good for small amount. Comparable to local fintech. I think there is no bank charges at receiving bank. So rates is better compare to banks

Fintech is great for us

This post has been edited by Showtime747: Jul 10 2018, 11:14 PM

If you let them off the hook, they can't improve. You are not helping the future consumers

Unless of course you did not tell us other things transpired between you and them....

As an old unker, I am more open minded than you as a youngman

You are too engrossed in cost side. Most probably due to your upbringing so it's very difficult to change

I had IB years ago. But I cancel the account because the UI is so complicated. Anyway, I am out of stock market since mid last year

Like a true sifu

A miser might save dimes & quarters, but loses opportunities.

By opportunities I mean technical KnowWho, human relationship, reputation, track records....

I think it is safe to say nobody likes to be a close friend with a miser. A person who is not cincai. A person who reminds you 1 week later you still owe him RM2.65 from the last dinner.

Career wise, colleagues and bosses will not think of him if there is an opportunity.

In business, build up relationship and track records with the customer, suppliers and banks. Share profits with them. So next time you expand business they will also look at you positively.

These are things not quantifiable in numbers.

Yea always there are exceptions.

While you can quote me one super wealthy miser, I can quote you 10. Just do a research on the wealthiest people in the world and how they live

Bro, not trying to convince you actually. I know you will always be a miser....nothing can change that probably due to your upbringing

If you read back, I am just saying I am more open minded than you as a young man

Bro, only jack2 has problem with TransferWise Others here including me is impressed with this fintech

I have continued to use it. For major currencies (USD, GBP, AUD), the spread is excellent ! About 0.3xx% over XE middle rate. That is the rate local bank quote me for transferring a big amount (6 figures). But TW rate applies even it if it just S$10k. Strangely there is not much difference if you transfer S$10k or S$50k (my bank limit)

Opening account is very quick and simple also. Speed of transfer is also excellent.

You should try and compare with your DBS. I bet TW will be beat it