just found out my uob one platinum was charged RM168 annual fee

isit possibleo waive it?

high success rate?

if they refuse to waive just cancel the card

usually you all will call to cancel the card before the annual fee charge or just wait until the annual fee charge and show in the statement ?

if i cancel the card, do i still need to pay for the annual fee?

OK, provided you have not used the card since the AF is charged.

Me also not received CB for 1-4 Jan based on old TnC. Wrote an email to them received reply after two days and today they called me to inform the CB will be in soon. Looks like they handle case by case based on complaint received

Update :- Received 1-4Jan cash back on 9.Mar after CS called me.

This post has been edited by wym6977: Mar 11 2018, 09:32 PM

The latest reply told me I will get it before 10th. I will bug their life again tomorrow if I haven't received it.
I'm so going to complain to BNM if they fail resolve for me.

I will call b4 charge.. higher bargaining power

Already write to BNM.

They declined. Waiting for response now...

Usually the CS will say that they can't do anything before the AF is charged and advise you to call back after the AF is charged.

Finally received my cash back of RM 50. Both transaction and posting date are today.

I rest my case with UOB.

My experience is I will ask to cancel.. cs can’t do anything but they will get the relevant dept to contact me to confirm cancellation.. normally they call me to retain n offer waiver

Sis, congratulations. Mine still not yet received.
Btw, Just would like to reconfirm that my transaction on 3 Jan and posted on 7 Jan is entitled for cash back under old scheme right?

Tq.

Yes, I have a few transactions posted after 5th Jan but transaction date was before 5th.
I got full cash back.

again! uob is tightening the repetitive swipe rules!


Revision of UOB YOLO Card Terms & Conditions (Effective 1 April 2018)

Terms and Conditions: ENG | BM

// 14. For the avoidance of doubt, any transaction which falls below RM10 charged consecutively to the Card at the same participating merchant within the same day will be considered as one (1) transaction for the purpose of calculating the Total Number of Transactions. //


**** gotten feedback from uob csu via email ****

//
Dear Sir/ Madam,

We refer to your email dated 8 March , 2018 addressed Customer Service Department on above mentioned subject.

We would appreciate if you could refer to our replied in YELLOW


1) This will only affect transactions <RM10 only? Yes

2) What if my transaction is exactly RM10? Will it be affected by this new T&C? Transactions RM10 and above will not be affected.

3) If I have 10 transactions which are RM10 or more per transaction, for the same participating merchant, the calculation for "Total Number of Transactions" = 10? Kindly confirm. Yes.


Should you need further clarification, please email us at uobcustomerservice@uob.com.my. Alternatively, you may contact our 24-hours Customer Service Officers at 03-2612 8121 (KL), 04-2401 121 (PNG), 07-2881 121 (JB), 082-287 121 (KCH), 088-477 121 (KK) for assistance.

We look forward to your reply and hope to be of service to you.


Yours sincerely,


Hema Preetha
Customer Service Unit
United Overseas Bank (M) Bhd (271809K)
//

This post has been edited by cybpsych: Mar 10 2018, 04:16 PM

Simple, just do >RM10

yeah, same thinking

i hope they treat the clause literal. sometimes ppl writing and the system behavior is different (*ahem*unifi mobile*ahem*)

UOB keep changing the tnc

This post has been edited by saitong09: Mar 8 2018, 06:49 PM

If it is worthwhile we will keep adapting.

Wow, change again. Very smart of them.