hi guys, would like to seek your opinion. Has anyone of u successfully got the refund from air asia since the time is rescheduled. I received the email from them to give me options:

We sincerely apologize for the inconvenience caused, and would like to offer you the following service recovery options

1. Move flight: Change to a new travel date on the same route within 6 months from original flight date without additional cost and subject to seat availability; OR

2. Credit Account: Retain the value of your fare in a credit account for your future travel with AirAsia. The online Credit Account to be redeemed within 90 calendar days from the date of issue; OR

3. Refund: Obtain a full refund in the amount equivalent to your booking .
For me i would prefer option 3 full refund but how long does it takes? or perhaps option 2 should be the better one if faster since im going travel 5x or 6x per year anyway lol

I received such an email before from AirAsia. However, I chose the Move Flight option since I have already made other travel bookings so I cannot comment on the other 2 options given. But just to share that the option to Move Flight was easily done through their live chat customer service. You just need the patience to wait at least half an hour to be attended to.

live chat is not as convenient as before, because nowadays, 1 hour waiting is not unusual. Anyway, I got into that situation once, but AA give me a link to online form (or probably from my online booking account.. cant remember). I just click my choice, and click submit.  Done in 1 second..

After i selected Value Pack Bundle for RM100++ something, but end up check out I have no idea what is the Advance seat Request fee costing me RM40. Is that i just select a better seat that charge me? But that fee doesnt already incude in the value pack?

Guys. How much was the cheapest ticket price to and fro for Thailand, Laos, Cambodia ,Myanmar u have ever bought from airasia?

Just want to do comparison and get the average standard price to be paid. Thank u guys

Standard seat selection no charge. Select Hot Seats / Quite Zone Seats/ Twin Seats have to pay extra.

Hi guys, can a 31L bagpack be considered handcarry?

yes
40L is the maximum limit

hey guys, just like to confirm does LAYOVER means transit? without need of exiting immigration and recheck-in your luggage?
Previously airasia's term was called FLY-THRU, jez to make sure.

i arrive KLIA2 11:50, next layover flight is 14:30 is it ok to take this layover flight?
Im sick of calling them without answer & waiting for online chat for ages

hey guys, just like to confirm does LAYOVER means transit? without need of exiting immigration and recheck-in your luggage?
Previously airasia's term was called FLY-THRU, jez to make sure.

i arrive KLIA2 11:50, next layover flight is 14:30 is it ok to take this layover flight?
Im sick of calling them without answer & waiting for online chat for ages

dear members,
Did you all face this kind of issues before? Can help me on this?
My flight should be on 03 Jun 2018 but it has been changed to 17.3 and need payment...Why there is alteration on my booking and I do not get any notification?
I've called their customer service saying that I've change it which I do not.
She sd cant change it and asking me to pay for it then can board the flight on 17.3..
Meaning I have to pay double...
What kind of system they are using? Shouldn't it be remain as previous instead of changing before the payment been made..