Cannot access Netflix, says 'software update file available. Proceed to network update?'

Current version: 12700_20190719
Latest version: 12900_20191206

Clicked Yes, but error 'Cannot access the network.'

anyone have idea how to solve this?

Uninstall and install from play store?

Which Netflix you using..?
Latest is 7.1.1 build 3238 for Android TV...

https://www.apkmirror.com/apk/netflix-inc/

Btw,

latest software for TV is Android 8....31200_180130

This post has been edited by stasio: Jan 29 2020, 01:49 PM

First, do a restart of the tv in settings, about.

You can unistall and reinstall netflix from tv playstore, see if ok.

If u fail, cant get update and therefore cannot use netflix, u shud contact sharp service for help.

If not mistaken, there was a case like that reported... search this thread.

I just realised that my netflix on the tv does not have 5.1 chanels. I used to hv it previously. Any ideas why?

Many shows are dd5.1.

Try a restart.

hi, any of u having problem to start up tv? mine sometimes took up to 3-5 mins just to start the tv.

Anything longer than a few seconds for any TV is too long... Installed any funny apps lately that might be hogging start-up resources? Might start with removing those.. Then there's factory reset, which if it still doesn't resolve it.. Time to call tech fellas and claim any warranty.

Go to settings, about, do a restart to clean up.

Also... if u unplug power everytime after use, that can happen, esp if yr wifi connection is weak or router just powering up.

Not 3 min... more like 1min.

Try not to cut power, but put tv on standby.

If wifi is ready, it takes 2 seconds to power up, all connected.

This post has been edited by AVFAN: Feb 1 2020, 07:21 PM

Only got netflix, tubi, disney+, expressvpn. no sideload apps.

I always put on standby. Never switch off. Did factory reset. But still happens.

express vpn cud be the explanation.

google ATV has security against use of foreign netflix, tubi, etc., may be confused by the use of this vpn.

remove it to see if any diff.

tried just now. still the same. there is also another issue sometimes in the middle of watching netflix/youtube, the tv will reboot by itself.

something not right... cud b hardware.

better contact sharp for service.

ok. i tried contact sharp via facebook messenger. already got case number. just waiting for call.. btw i ma not using the title model. mine is 4TC50ALX. just bought on 21/12/19. so sad newly bought alredy got issue.

that's alright.

just remember to post something when case solved in the al1x thread for other users:
https://forum.lowyat.net/topic/4778611/+220

ok sure. i did ask in the thread but no response so far. haha. will update in both thread once solved ya.

Don't worry much.. Sharp Malaysia's warranty claims are good. Just wait for tech to show up.. They'll troubleshoot and know how best to move forward.

slightly off topic , does the expressvpn helps with buffering?

streaming movies nowadays seems very bad . <removed>

This post has been edited by MTH: Feb 3 2020, 04:02 PM

vpn will not help those apps - these are illegit and typically do not need vpn... vpn will worsen it.

vpn is useful for geoblock restrictions.