My original package was RM139 (Special discount from TM to retain me since 5years ago) 5mbps, after the budget 2017 last year, TM having the Thank You Surprise campaign that upgrade my package from 5mbps to 10mbps. TM eventually upgraded my to 10mbps on Oct 2017 after several complaints to them . Then I saw lowyat forum said got this Bonanza campaign, then I called 100, customer service not sure abt the process, asked me to try in TM Point. Hence, I went to TM Point 6th Nov 9am, initially the staff said only eligible to new customer, then I said if like that, can I cancel and subscribe to the RM139 package. Then the staff asked the supervisor, when she come out she said CAN, as long as is from lower speed to higher speed is eligible to upgrade. Doing all the paperwork abt 30mins, after back to home received SMS said order completed. Immediately I restart my router, BANG, speed upgraded to 30Mbps (tested with speedtest.net) 

Which tm point? Location? Mine almost same case with you but tm point staff said cant proceed yet coz system not ready.

My original package was RM139 (Special discount from TM to retain me since 5years ago) 5mbps, after the budget 2017 last year, TM having the Thank You Surprise campaign that upgrade my package from 5mbps to 10mbps. TM eventually upgraded my to 10mbps on Oct 2017 after several complaints to them . Then I saw lowyat forum said got this Bonanza campaign, then I called 100, customer service not sure abt the process, asked me to try in TM Point. Hence, I went to TM Point 6th Nov 9am, initially the staff said only eligible to new customer, then I said if like that, can I cancel and subscribe to the RM139 package. Then the staff asked the supervisor, when she come out she said CAN, as long as is from lower speed to higher speed is eligible to upgrade. Doing all the paperwork abt 30mins, after back to home received SMS said order completed. Immediately I restart my router, BANG, speed upgraded to 30Mbps (tested with speedtest.net) 

I gave up on Maxis and switched to TM. However you could try walking into a Maxis Centre and request to terminate your Maxis Fiber. They might give you a counter-offer.

My original package was RM139 (Special discount from TM to retain me since 5years ago) 5mbps, after the budget 2017 last year, TM having the Thank You Surprise campaign that upgrade my package from 5mbps to 10mbps. TM eventually upgraded my to 10mbps on Oct 2017 after several complaints to them . Then I saw lowyat forum said got this Bonanza campaign, then I called 100, customer service not sure abt the process, asked me to try in TM Point. Hence, I went to TM Point 6th Nov 9am, initially the staff said only eligible to new customer, then I said if like that, can I cancel and subscribe to the RM139 package. Then the staff asked the supervisor, when she come out she said CAN, as long as is from lower speed to higher speed is eligible to upgrade. Doing all the paperwork abt 30mins, after back to home received SMS said order completed. Immediately I restart my router, BANG, speed upgraded to 30Mbps (tested with speedtest.net) 

I'm paying over Rm159 per month for stupid 10Mbps unifi. Would they allow this package where I would be paying less?

As the staff told me, as long as from lower speed to higher speed is eligible.

After upgrade, the contract get extended?

Contact them yesterday, wish to terminate my current subscription and subscribe to 8mbps RM89/month

Cb why no port liao?

As the staff told me, as long as from lower speed to higher speed is eligible.