Same as here. Recently their service damn sucks. My parents both sim card waiting for port in almost one month still not working.

my both number one working one stuck

- the not working one now in grace period, sigh

Hi any of your unlimited add on plans suddenly missing ? My unlimited call plan which was renewed last week went missing in the add on section suddenly. And to my surprise, making calls deducted my credit.

Today is 17th..you have to renew again..

Same here. I can't login into ookyo app. Call Being charged.

No I just renewed it last WEEK, that's why I asked what happen.
But anyway I think they manage to fix it. Thank goodness

Stupid Ookyo keep giving me the missing base plan issue on the last active day of my monthly data plan, and the stupid CS never respond on time and have to waste my remaining data quota and the hassle of cannot surf the net and use other apps beside the 4 chosen unlimited apps, already lodge MCMC report for this.

Hi fellow Ookyo users, is anybody kind enough to share me a ringgit of top up urgently? I had topped up an amount a few days ago but apparently the amount is still not reflected in my wallet. Ookyo customer support isn't helping at all until today, and I'm in need of a little credit for urgent use. None of my friends are using Ookyo, so anybody please lend me a hand?😞

hotlink prepaid oso can

i think you face same problem with me

one phone number successfully auto renew on 13

another line, stuck and go into grace period

i pay again, in the end, double charge my cc

Thanks very much! Successfully received credit from a Hotlink user friend 🤩

Same here. Now missing base plan on the last active day of my monthly data plan too. Feedback through fuzzy. But haven't got a reply yet. I'd auto-renew enabled. Not sure what to do now.

i pay again using maxis pay then can use

but in the end kena double charge

make my life miserable

maxis line is my only choice in my factory, others telco no line at all

Then, what about the double charge?

i request them to refund

i have been done once last few months and it work

Noted. Thanks.

They have replied me through Fuzzy but still waiting for them to sort out problem.

BTW, you sounded so much like you are in FTZ. I maybe wrong ... but, factory with only Maxis line sounds so familiar.

yes, ftz phase 3

@leongsem @laihuhng

Do raise a support ticket to demand for compensation due to missing base plan and not getting prompt response after filed to customer support.

For my case I get RM6 credit as waiver.

Anyway my MCMC report not getting process yet.

I decided to port out, but I left 10 cent in my wallet, cannot reply sms to port out, because each sms cost 15 cent, so I have to top up RM 5, but after successfully top up, the credit is not updated into my wallet, contacted support, very very slow to reply. Can someone send me credit Rm 1? I can transfer the money to you.

ok, will do
my another concern is when I will get back my refund.....