QUOTE(AmIRight? @ Feb 7 2019, 12:51 PM)
ookyo have customer help hotline number or not in case they do not take action if report via their app?
Their support team is always like hit or miss case..
I have made advance payment few hours before my grace period starts. Apparently TnC if u want to do advance payment it has to be 25 hours before grace period??? Like wth 😡
Then after midnight my line straight went into grace... I thought I paid advance and yet this still happens. So raise a ticket with support and morning 8.30am got a reply. So started messaging back and forth. Respond time was around 20-30mins. Got happy sikit la thinking finally they will help me activate my line immediately.
Long story short after a whole day of waiting with no data and outgoing call, I got fed up with the support team action and decided to purchase the manual renew plan during 7pm. Then line came back active.
Then message support team just drop the ticket lol