TM accidently Cancel my UniFi Line.. really wtf..Called, but still need wait.. they did the mistake, yet i still need suffer for it.

Trouble faced,
1. No internet
2. Auto-Bill need set it again to new account.

Stupid TM
They send their contractor over, but they did not finish my order to upgrade from 50Mb/s to 100Mb/s

I understand it's not the contractor's fault because they are 3rd party company, so I'm not going to blame them
The technician that came today is a very nice guy by offering that he will be able to come back later today if the order is finished by today

I'm so pissed off with TM's provisioning department, had to call them twice and by the 2nd time I told them I'm not gonna be the middle man anymore, I'm the customer, not a message carrier, I advise TM's provisioning department to call the contractor and explain on the issue directly

So I pressured TM's provisioning department that I will call the contractor within 1 hour to make sure that they call
I also advised the provisioning department that I've recorded the call & I will file a report to both MCMC & KPDNKK for their messy conduct of my upgrade if the provisioning department did not call the contractor within the hour

Guys, a special reminder, if you're using Android phones, please use the call recorder function whenever you talk with TM's helpline
This way when you file a report to SKMM/MCMC/KPDNKK, you have valid proof of all the stuff TM promised you over the phone

Her technical knowledge is worse than me.

Submitted on Last Sunday (19Nov),
Today Status become modify (pending). I guess there about schedule for replace Router.

Can try but I ask to change from afternoon to morning on the same day also they don't give. Anyway maybe just leave it be lah. Later if change this or that, will confuse TM, end up no installation.

Finally, after endless of complaints and I insisted them not to close my complaint ticket yesterday, I got these SMSes: 

1) RM0.00:TM:We hv assigned yr report 1-18xxxxxx to respective team in TM for their action. Will update u accordingly.Visit unifi.com.my & click live chat for enquiries.
-My complaint ticket

2) RM0.00:TM: Yr UNIFI Modify Order#: 1-18xxxxxx has been successfully created. Install date: 02/12/2017. TQ.
-My order no.

So, it states here my installation is on 2nd Dec. What should I do now? Any further SMS after this?

Tomorrow is the day. They called me yesterday again to confirm the details.

Status is PONR. On Thursday when they called to confirm details mentioned that it will be done in the morning session which is between 9.30 to 12.00...

But an hour ago, I received this SMS: RM0.00  Msg From: Dear Customer ,our TM installer will reach to your premise on 02/12/17;16:00 Thanks

What if it never happens today?

He changed the BTU to white&orange ones and I reuse my own router, so I juz keep their new router in the box

Nothing but a frustrating experience with this upgrade. My package in UniFi portal is still showing 50Mbps package.

Before the technician came, my upload speed was already showing 50Mbps despite download speed is still 50Mbps... After he changed to Archer C1200, my speed was much worse than my Huawei WS880. He got embarrassed and changed back to my Huawei router, upload speed went back to 20Mbps which is my original package.

After waited for one whole day, nothing was changed. So to those have upgraded, what was your package before the technician came? Has it changed to 100Mbps?

Now he said, he has to bring technical team to come on Monday. Honestly, I'm very upset and I wanna make a complaint to MCMC. The thing is nobody will be at home on Monday except for my mum who has no knowledge about IT.

Thanks for the tips. I will do the same too on tomorrow's morning. Please don't send installer to change equipment if it's not done backend. :

This is a reminder to guys who are waiting for their upgrade, for e.g. OKLY, please take note of this and try to ensure this is done before your installer comes.

Having the same experience, the speed upgrade only effective after technician came. They activated the speed on the spot.

I was given free upgrade to 100Mbps package recently but the download speedtest cap at 96Mbps using wired connection as well.

I'm FTTH and the contractor given me a fiberhome BTU and TPLink C1200 which both supported gigabit connections.

How about you guys? VDSL or FTTH ? Suspected the Fiber port in my area only supported 100Mbps max minus off the overhead which explain the 96Mbps.

Contractor can't give any more help on this, as he said the BTU is the latest version from TM.

Any advise appreciated?