Official TM UniFi High Speed Broadband Thread V32

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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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OKLY	Dec 7 2017, 02:55 PM Return to original view \| IPv6 \| Post #81
The Penguin Vader Staff 12,089 posts Joined: Dec 2004 From: Malaysia	QUOTE(cyclone2 @ Dec 7 2017, 02:51 PM) Just received a SMS from TM, my order is created and status is in processing now.... SMS was mentioned installation date on 11th Dec...... Shit... it is monday... thought may settle by this week.....waiting the installer to call me. Just to check, when they swap the orange and white router, do we need to return to them? mine BTU still old equipment (black one) and that orange white router dont know put where already... Installer will call you either day before on or the day of installation just to make sure there will be somebody home when they come over. As for my case, nothing was taken back, even the old BTU was left with me.
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OKLY	Dec 9 2017, 06:17 PM Return to original view \| IPv6 \| Post #82
The Penguin Vader Staff 12,089 posts Joined: Dec 2004 From: Malaysia	QUOTE(fruitie @ Dec 9 2017, 02:54 PM) My package is upgraded in UniFi portal and as expected I didn't get RM 50 special discount. I'm chatting with a CS via live chat and I can say it is a painful moment because they don't understand and confused with their own packages. Most of the live chat CS only ask to wait until new bill is out to report if there is any missing discount. Keep trying until one that is willing to help report and open a ticket.
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OKLY	Dec 9 2017, 08:43 PM Return to original view \| IPv6 \| Post #83
The Penguin Vader Staff 12,089 posts Joined: Dec 2004 From: Malaysia	QUOTE(fruitie @ Dec 9 2017, 06:42 PM) Luckily this CS took some time to understand but he still opened a ticket for me so now just wait for it to fix. Have you got your special discount? Yup, the next working order got a new modify order created and completed.
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