Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade
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 Dec 4 2017, 08:09 AM
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#61
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12,089 posts Joined: Dec 2004 From: Malaysia  
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QUOTE(danielwoo @ Dec 4 2017, 01:32 AM) Ok, plugged in wired LAN connections and they are in gigabits. I believe so does the WAN port though Then I suppose the problem is with the capping. Just like how 50mbps users did Speedtest and some got 47-48mbps while some consistently could get 51-52mbps.  |
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Dec 4 2017, 10:23 AM
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#62
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(herojack41 @ Dec 4 2017, 10:11 AM) Are you an existing unifi user? why there is upgrade installation? Change of old equipment to support 100mbps. I upgraded mine from 5mbps > 10mbps > 30mbps , no visit from technician is required and all done via TM side. Matter of speed setting cap i believe. |
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Dec 4 2017, 04:04 PM
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#63
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12,089 posts Joined: Dec 2004 From: Malaysia
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Order status changed to PONR, I think my connection is down as well since I can’t establish a VPN back to my home.
Funny thing is I live chat with them to reconfirm my install date, live chat checked in system and still showing 6th December, while TM called yesterday confirmed it is 5th December. Not sure which to believe, don’t tell me need to wait blindly on both days? Or perhaps the SMS with the installer’s contact will be the final confirmation? If it’s indeed tomorrow 5th December, I should receive an SMS today of the installer’s contact right? At the same time I received this email as below but it mentioned FREE upgrade so I suppose this is referring to the Thank You campaign? 
This post has been edited by OKLY: Dec 4 2017, 04:06 PM |
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Dec 4 2017, 06:52 PM
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#64
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(soonwai @ Dec 4 2017, 06:24 PM) Mine was the same. A day before installation and around the time the ticket changed to PONR, my connection went down, both phone and internet. I didn't check HyppTV. As for the SMS, I received it on the morning of the installation day. Next communication was a call from the installer at around 2:30pm. A few mins after that an SMS stating that the installer will arrive at 3:30pm. Now I’m just confused on which day will the installer come, I can’t be waiting blindly. I never received that Free Upgrade email. My TQSurprise upgrade was in September. |
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Dec 4 2017, 07:25 PM
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#65
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(soonwai @ Dec 4 2017, 06:24 PM) Mine was the same. A day before installation and around the time the ticket changed to PONR, my connection went down, both phone and internet. I didn't check HyppTV. As for the SMS, I received it on the morning of the installation day. Next communication was a call from the installer at around 2:30pm. A few mins after that an SMS stating that the installer will arrive at 3:30pm. Btw, HyppTV already have the additional channels, only speed no changes even after restarting BTU, still 50mbps. Hopefully no issues by the time the BTU is replaced.I never received that Free Upgrade email. My TQSurprise upgrade was in September. |
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Dec 4 2017, 11:51 PM
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#66
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(soonwai @ Dec 4 2017, 11:48 PM) Any change in speed? Or SMS? Is yours morning session? Anyway good luck for tomorrow if it's tomorrow. Nope no change in speed, no SMS on the installer’s contact as well. Probably it’s going to be on Wednesday instead as per what is in their system, yes morning session. |
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Dec 5 2017, 09:08 AM
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#67
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12,089 posts Joined: Dec 2004 From: Malaysia
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Probably cable or equipment fault somewhere in Ampang as Maxis Fibre users are also experiencing outage.
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Dec 5 2017, 10:27 AM
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#68
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(toffy @ Dec 5 2017, 10:09 AM) So they not coming today? Don’t think so, did not receive any SMS on installer’s contact so probably it’ll be tomorrow as per in their system. |
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Dec 5 2017, 01:51 PM
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#69
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(eehong @ Dec 5 2017, 01:44 PM) I'm currently using FIBERHOME modem as given by TM last year, anyone knows whether this modem support Fast or Gigabit Ethernet? Yes it supports gigabit. No new equipments if the current ones you have can support 100mbps plan.[attachmentid=9403893] [attachmentid=9403899] my installation was supposed to be yday, but no one called to confirm. installer only called when he was coming & i told him i was already out of the house. I asked him whether do I get any new modem & router, and he said no because my contract is extended for another 2yrs, so I should get a new modem & router, right? after speedtest, DL is around 100Mbps, but UL still stucked at 20Mbps. Do I need to call TM and ask them to update in their system of my new package (100DL/50UL)? my package is: 30Mbps->50Mbps(TYC2017)->100Mbps(+RM10 upgrade) So what was the installer supposed to do when he comes to your place? Just to test out the speed? |
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Dec 5 2017, 01:58 PM
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#70
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(eehong @ Dec 5 2017, 01:55 PM) i thought for contract renewal, we'll get new modem & router?? Contract renewal extends the warranty of your equipments for 1 year, BTU is lifetime. So if all the equipments you have now can support it then it won’t be replaced.the installer said he just wanna come check & test the equipment see whether can support or not, and he don't know whether TM's system have already amend my new speed. the weird thing is, I can get around 100Mbps on DL, but only 20Mbps on UL need to call TM? Your installer should report it since he is in charge of testing it. |
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Dec 6 2017, 12:07 PM
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#71
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12,089 posts Joined: Dec 2004 From: Malaysia
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Installation went smooth, package in unifi website also updated to 100mbps RYE. Only perpetual RM150 discount is shown. Need to make another report?
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Dec 6 2017, 12:49 PM
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#72
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(Ben Ling @ Dec 6 2017, 12:30 PM) finally got the 100Mbps Same, I suspect the capping is causing speedtest lower than 100mbps.but my laptop connecting to LAN isn't getting over 100Mbps, what can I do ?  and I am not getting Unifi Special Discount RM50, should I ask them ? [attachmentid=9407631] Same thing also on the discount. |
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Dec 6 2017, 01:08 PM
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#73
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Staff
12,089 posts Joined: Dec 2004 From: Malaysia
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Now probably need to invest in higher storage network drives with upgraded 100mbps.
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Dec 6 2017, 01:25 PM
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#74
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(cyrobytes @ Dec 6 2017, 01:16 PM) Wait 1 or 2 days after the new upgrade, you will received another sms from TM saying that your order ID:1-xxxxxx has been completed. Then only you will see the RM50 discount shown in your unifi portal. It’s a new order ID or the existing one? My existing order ID status already changed from PONR to Completed which I also have already received SMS on this. |
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Dec 6 2017, 01:53 PM
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#75
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(Ben Ling @ Dec 6 2017, 01:47 PM) Chat with CS and asked them why not getting the RM50 discount Which department? Billing?[attachmentid=9407788] |
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Dec 6 2017, 07:16 PM
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#76
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12,089 posts Joined: Dec 2004 From: Malaysia
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BTU was replaced with a Huawei one (silver colour) and router was a D-Link DIR-850L.
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Dec 6 2017, 09:23 PM
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#77
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(soonwai @ Dec 6 2017, 09:02 PM) You're one of the lucky ones. Mine not that smooth but still bearable. Any equipment change for yours or TM just upgrade on their side? Seems to me, those with equipment change got more probs. Not to mention some CS just won't understand. Was attended by one of them who said that because new bill is not out, so they cannot lodge a report for me regarding the missing special discount, even after I politely request for him to open a ticket for further investigation. I tried again after that and this time another CS said the same thing but was willing to open a ticket for me so that it can be investigated further. |
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Dec 7 2017, 10:08 AM
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#78
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12,089 posts Joined: Dec 2004 From: Malaysia
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A ticket was opened yesterday when I reported about the missing special RM50 discount for my RYE 100mbps, today there was another modify order created and currently under processing status, I believe this is related to the report yesterday.
So I guess don’t wait, if there is any missing discount, report it to get it rectified. |
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Dec 7 2017, 12:44 PM
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#79
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(zombie777 @ Dec 7 2017, 12:17 PM) RYE stand for? can someone answer. haha.. thanks Probably Rentention Year End, just guessing. |
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Dec 7 2017, 02:01 PM
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#80
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12,089 posts Joined: Dec 2004 From: Malaysia
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QUOTE(EroS @ Dec 7 2017, 01:58 PM) Mine also showing the same thing. Yes, as far as I know there shouldn’t be any contract renewal for the Thank You Surprise upgrade. Perhaps can try contacting TM and ask how many months contract left for your account just to test them, if they tell you the same thing as what you see in unifi portal then can make a complaint already.21 months remaining. WTF  I thought it's free upgrade without contract renewal. |
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