I think depends on luck lah but for my Monday BTU rosak report, the techs called me on Tuesday evening and set a Weds morning 10:30am date. On Weds they were 30 mins early. But these were TM techs. The upgrade equipment change will be done by contractors.

God, the waiting is painful. 4 working days gone, now on the 5th working day... Hopefully some good news soon. No SMS and whatsoever.

ok got mine...50-100 thru call 100 last friday

28 November

Guys, I went to tm point and just updated to 100mbps + Jumbo pack but no free call  with RM189 before gst.my bro call to 100 today on the RM10 upgrade  and say selected customer only for the upgrade and he got free call, 100mbps plus Jumbo pack same price with me. Hmm.seems like not consistent between tm staff in tm point vs 100.Any way, want to ask u guys why my friend macbook can achieve 100mbps speed while my mobile phone can only achieve 50mbps instead of 100mbps on 2.4Ghz wifi.my router is tplink AC1200.need some advice here.thanks

Got a text just now for todays' pending 100mbps upgrade. Hopefully it goes smoothly. It's the same sms template that they use for new installs.

Called last Sunday (19.11) morning till now no news yet...

Submitted the upgrade request on last Sunday 19Nov.

How do u get assigned with installer name? Mine not assigned to any installer name.

What this means? saw this is my account? does this means my upgrade is being process or complete already?

I called last monday morning.
its under my activity on the sidebar.

TM just completed upgrade my unifi to 100 mbps. Only received sms ask to off my btu for 10 minutes and switch it back. My HyppTV also upgraded to Jumbo  Pack. It take 6 working days to complete this order.

Same situation. Better follow up with them closely.

I got suspicious when I checked my unifi account online, but there was no order created.

Me too and I just slammed them on call, now they said minimum 7 working days.   

LOL, TM contractors came at 3:30pm. Fixed everything. Tested speed, still 50mbps. He called TM, problem in the system, took everything back. Still on 50mbps.

Yup, I just need one more ticket and I can take the entire family to go see a movie.

At least this time they got the "complaint" part right.

I received the promo sms but when I called them (100), I was told that I'm not listed as those who being offerred with the rm10 upgrade promotion.

What should I do to get the promotion?