When was your transaction? My last payment to TM was Nov 18 using Alliance Bank. swanchew said it started happening since Dec 4.

Is yours UOB also?

You're one of the lucky ones. Mine not that smooth but still bearable. Any equipment change for yours or TM just upgrade on their side? Seems to me, those with equipment change got more probs.

This is the timeline & other info of my upgrade. Maybe useful info for others or as a benchmark of TM's (in)competence.

- Did not receive RM10 SMS
- Before: UniFi Thank You Surprise 50mbps (219 + Ruby 30 = 249 less Promo 70 = RM179)
- After: UniFi Pro 100mbps RYE (299 + Ruby 30 + Jumbo 60 = 389 less Promo 150 & Special 50 = RM189)
- Old: Huawei HG850a FE BTU & DIR-615 router
- New: Huawei HG8240 BTU & TPLink C1200

Nov 16: Read about RM10 SMS here.
Nov 17: Called 100 and applied. 7 working days.
Nov 23: Modify Order created (5th working day.) SMS Installation Nov 27.
Nov 24: TM call to confirm Nov 27 afternoon installation.
Nov 26: Modify Order updated to PONR. Internet & Phone down.
Nov 27: Installation day. Morning, received SMS with installer (out of service) number.
Nov 27: 2:30pm Received call from installer, coming at 3:30pm then received SMS saying the same thing.
Nov 27: 3:30pm Installation starts
Nov 27: 5:00pm Speedtest 50mbps not 100mbps. Installer cannot complete install, removed all new equipment & left. Told me to call him when the speed has been upgraded.
Nov 27: 6:00pm Called 100 to report the failed install.
Nov 27: 8:00pm Speed upgraded to 100mbps. Package on unifi.com.my still TQ50.
Nov 28: Billing day. RM256.35. Special discount RM50 is missing. Package still is TQ50. SMS installer to notify him of 100mbps.
Nov 29: Called 100 to report billing error.
Nov 30: Installer called to say he'll come tomorrow.
Dec 01: Public Holiday. Installer no show.
Dec 02: Installer called and came in the afternoon to pass me new BTU & router to be connected by myself. Later TM called to ask if installation was ok.
Dec 02: SMS bill rebated RM60. RM192.75
Dec 04: Installer called for pics of BTU and Router serial number then received SMS Modify Order Complete.
Dec 04: Package is now RYE100 but missing Special RM50. Called 100.
Dec 05: Package updated with Special RM50. Finally ALL DONE.



This post has been edited by soonwai: Dec 8 2017, 01:47 PM

Normal, I think they're getting ready for the upgrade. It'll stay as PONR until your upgrade is complete. Your internet should go back up after awhile. Is TM coming for installation? Equipment change?

https://forum.lowyat.net/index.php?showtopi...post&p=87272167

Same old BTU as me. Yah, they'll give new btu and router. Yours is 50-100mbps right?

That's cheap. Benefits of a socialist government? What's the third column?

Mine is here. https://forum.lowyat.net/index.php?showtopi...post&p=87272167

Sorry, didn't read your post properly.

My bill is like this. Note that this is with discounts Promo RM150 but missing Special RM50 (already corrected for next bill). My RM10 installation was on 27/11. Billing date 28/11.

Not necessarily. Seems like the package and the billing are separate. I was upgraded to 100mbps on Nov 27 when I had my failed installation. Next day was my billing day and I was already billed the new package price even though it's still shows as TQ50 in my Unifi account.

I reported my BTU rosak PM of Nov 20 and the technicians came in the morning of Nov 22.

That delay sms, best case, is a one day delay.

Yours no Jumbo? Just Aneka, Varnam or Ruby?
Calculation is like this?
299 + VAR 30 - Discount 140 = RM189
Is this right?

Yah, you’re right. My bill was wrongly missing -RM50. Bill came to:
299 + Ruby 30 + Jumbo 60 - Discount 150 = 239

TM already rebated me RM60. Not sure why 60 and package amended to include the Special RM50.

Corrected is:
299 + Ruby 30 + Jumbo 60 - Discount 150 - 50 = 189

PS: sorry fruitie, I forgot to multi-quote again. I keep forgetting that when I’m replying on the phone.

This post has been edited by soonwai: Dec 9 2017, 10:07 PM

I think those IPs are Akamai’s CDNs in TM’s address space. Who's using it, I don’t know.

Update: quite sure it's from Firefox itself. Starts from detectportal.firefox.com.edgesuite.net then to Akamai then to one of those IPs.

This post has been edited by soonwai: Dec 9 2017, 11:17 PM

ONU: optional network unit aka ONT: optical network terminal
TM refers to the above & VDSL modems as BTU: broadband termination unit.

Get a good router like a Mikrotik RB750Gr3, less than RM290, and keep your C1200 as the wifi AP.

I’m definitely the Mikrotik fanboy but seriously I like them cause they’re cheap for what they can do. Not that other good routers can’t do it but you have to depend on the manufacturer to put it into the GUI. That’s also why 3rd party firmware like ddwrt is so popular.

Anyway the RB750Gr3 is more than adequate already for our home broadband speeds. It should be able to handle up to 1Gbps or 500mbps with ease. Higher up would be RB850gx2 (~RM600, hw encryption, good for vpn), RB3011 (~RM800, 1GB RAM, good for virtual openwrt routers) The ones above 1k like the RB1100x4 are too much of an overkill.

For basic setup, it’s quite simple. Just follow a guide. However it’s not so easy to setup for more advanced features. For example, it’s easy to setup dual wan on an Asus because it’s already in the GUI. For Mikrotik you have to diy. There are guides but it can be daunting. The advantage of this flexibility is that you aren’t limited to dual wan, you can have as many wans as you have ethernet ports.

For APs, doesn’t really matter what you use. Mikrotik APs are so-so only. Their redeeming feature is that they can be managed centrally. Good if you have many APs. Doesn’t matter much if only have 1 or 2. Of course being Mikrotik, they’re very flexible. For example you can setup a wifi bridge that transmits at outside the usual 2.4ghz channels of 1-13 to avoid interference. Illegal though.

This post has been edited by soonwai: Dec 10 2017, 02:52 PM

Sure, no prob. And if you like frequent firmware updates, you’ll love Mikrotik. They have a RC every 2-4 weeks, usually more frequent and a final every month or so. Even old models such as the 8 year old RB750 from 2009 is still supported.

Me too, same as fruitie and with Jumbo pack to boot. And Ruby pack and free calls (STD20.)

This post has been edited by soonwai: Dec 10 2017, 10:02 PM

Latency same. Just speed change.

My Speedtest results with UniFi 100mbps at 2.4GHz and 5Ghz tested on an iPhone 6s & DLink DIR-868L AP.


2.4GHz N 20MHz channel width (Link: 144 mbps)


5 GHz AC (Link: 702 mbps)

*Link speeds from the DIR-868L's status page.

Router: Mikrotik RB2011UAS-2HnD
AP: D-Link DIR-868L (2.4 & 5GHz power adjusted to Low since I'm in the same room as the DLink)

What router did TM give you last time? If it's an older model, then yeah, you should be given a new one. Most likely C1200 or DIR-850L.

This post has been edited by soonwai: Dec 10 2017, 10:10 PM

My 2 yr old phone can get 100mbps, no prob. Speedtest results with UniFi 100mbps at 2.4GHz and 5Ghz tested on an iPhone 6s & DLink DIR-868L AP.


2.4GHz N 20MHz channel width (Link: 144 mbps)


5 GHz AC (Link: 702 mbps)

Have not done speedtest but quite sure my 7yr old laptop also can.

This post has been edited by soonwai: Dec 11 2017, 02:28 PM