tm dont scare mcmc at all.

what is their issue?

So now another report ID for this?

Waste people time... wait whole day, then you come say system problem.  

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That sucks. But if you have all the documentation should be okay. My friend received the SMS too, got upgraded to 100Mbps already and paying RM 189. I'm furious now. 

I wonder if there’s anything to do with they have to actually convert us to 100mbps plan first? If it’s 50mbps isn’t it we will still get 50mbps when the technician comes over?

the TM sms stated tomorrow 28 Nov 2017 will come my house install the upgrade (i think is my orange router not support), any time from 12:31pm to 7:30pm, stated the installer name and phone number

quite speechless with TM contractor sometime, call him no reply, sms and whatsapp seen also dont want reply... how the hell i have to waited him without doing thing from 12:31pm to 7:30pm.... really   

i need to take leave also at least confirm he will come lol, when i first install UniFi 3 years back, the TM contractor told me 9am morning, when he actually reach my house, IT IS 2pm already.... 

By right, System problem is on their end. they could just leave all those router. And notified you once the system is done for your upgrade. Then no need to arrange for them to come again. This is the most mafan thing... Need to wait the freaking whole day just for them to come. Plus most of time, never come on time.

sorry to ask, what is routerbot show in the screenshot?

sorry, whats the meaning for PONR?

Actually in my case, the switch was done 2 days before when they called to verify details such as ic etc. Right after the call, my connection went dead and was reconnected about 20mins later. I was suspicious and did a speedtest. The techinician that appears today was just to install router since they assume I didn't have a gigabit capable router.

I use my modem and router since 2013. I test my speed via lan and manage to get the new speed of 30M. Only problem is wifi cannot hit that speed.

So I get a new router by calling 100 right?
I lodge a report and told them my wifi not able to hit 30M but they still want to send technician to check outside my house. Earlier today they even reset their port and I just follow their instructions to get it done.

Can't they just give me the router and be over with?

so u are still using old router? or they just place the new router and modem at your house?

nice. maybe i should call again 

yes i too long time customer since VIP5

urghhh called them last Monday to upgrade but till now still no status. Should I call 100 to ask or wait for 1 more day to reach their "7 working days" ?

Good for you. Asked my sis to restart BTU, nothing changes still 50Mbps.
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LOL, TM contractors came at 3:30pm. Fixed everything. Tested speed, still 50mbps. He called TM, problem in the system, took everything back. Still on 50mbps.

I am from TQ 50mbps paying RM189 inclusive GST with Aneka. If I plus RM10 for 100mbps my contract renew 2 years but I still have Aneka not jumbo right?

My installation is tomorrow
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