Your BTU is gigabit. All ready for the 100mbps upgrade. When did you apply for it?

Yeah, that will be GBE. I bet you'll get the upgrade activated real soon now.

Test with a cable, if you get full speed using a cable then it's something interfering with wifi.

Then it's definitely a problem but it could be anything from the device that you use to test to the router to the BTU to the phone lines, etc...

Have you tried testing with another wired device or just this one?

If you're on VDSL, you can post the signal strengths here and I'm sure someone can help you interpret that.

Finally some movement. I applied for RM10 50-100 last Friday morning via 100.

Received SMS earlier today. Installation date next Monday because I require equipment change.





This post has been edited by soonwai: Nov 23 2017, 07:46 PM

I didn’t get the sms either.

I think depends on luck lah but for my Monday BTU rosak report, the techs called me on Tuesday evening and set a Weds morning 10:30am date. On Weds they were 30 mins early. But these were TM techs. The upgrade equipment change will be done by contractors.

Those terms are just the speeds of the Ethernet ports.
FE = Fast Ethernet = 100mbps
GbE or GE = Gigabit Ethernet = 1000mbps

The black Huawei HG850a is FE. It’ll work with Unifi 100 but you lose a little bit of speed. Due to TCP overheads, you may only get 95-97mbps.

BTU and router. I have the Huawei HG850a and the DLink DIR-615. Well, had the Huawei since I got that changed on Weds.

Cannot. Have to plug into the router.

Doesn’t look like it. I checked right after I got the SMS. Still on TQ Surprise 50.

Well, they can be used for different accounts. My friend used to subscribe to 2 accounts so one account uses port1 like all/most of us are familiar with. The 2nd account uses port2 connected to a separate router. If you have access to the BTU, TM normally locks it down, you can configure it to act as a router then you don't need a separate router. In fact new VDSL users are getting a setup like this, a single ZTE BTU/router/wifi device.

All of yours are the latest already. So you should get it real quick. Just a matter of a few clicks and keystrokes to change your 50 to 100. I think a few of us here with current equipment got their upgrade in a matter of hours.

Quite happy that it didn't take too long and well within the quoted 7 days. Well, that's assuming the TM contractor doesn't FFK me on Monday.

This post has been edited by soonwai: Nov 23 2017, 10:47 PM

I called 100 Friday morning around 9:40am. Received SMS 5:18pm yesterday (Thursday).

This post has been edited by soonwai: Nov 24 2017, 01:49 PM

As I posted before, I applied last Fri via 100 and got my SMS and modify order yesterday. Just a few mins ago, got a phone call from TM to confirm afternoon installation, she said morning already full, for Monday. Nice, can't wait. Installation is probably just change the BTU and maybe get a new router. Incidentally I already had my BTU changed on Tuesday after I made a report of it not working. Should have done this before the RM10 upgrade.

This post has been edited by soonwai: Nov 24 2017, 05:59 PM

Yeah, looks like a busy next week for TM contractors. I’m in no hurry as I’ve been using 2 x 50mbps for the past month. Sure downloads are faster but other things not by that much. It would be interesting to see if I can get 150mbps after the upgrade. Now if I can just convince my neighbour to take the RM10 upgrade also.

This post has been edited by soonwai: Nov 24 2017, 06:07 PM

That’s correct. It’s 600 mins free calls to mobile if you don’t make any calls to landlines. 600 mins free calls to landlines if you don’t make any calls to mobiles. Or a mixture of both if you make calls to both mobiles and landlines. For each and every month. No carry forward for unused minutes.

Landlines include TM and OLNOs.

The way you make calls also mattters. If you call 1200 mins a month, you may be charge from RM0 to RM60.

This post has been edited by soonwai: Nov 25 2017, 08:33 PM

Did TM come to your house to do any installation? What router are you using?

For me, TM is coming tomorrow, presumably just to change the BTU. Not sure about the router, hope I get a new one. Currently using my original DIR-615 from VIP5 days.

I'm currently on TQ-50mbps, will be upgrading to RM10-100mbps. My BTU, 100mbps HG850a, and router, DIR-615, very old already so expecting them to change both. Actually the BTU was changed already on Monday due to another support ticket but I don't think the RM10 upgrade guys are aware of that. Anyway they're coming tomorrow.

Status for my upgrade order has changed to PONR. My appointment is tomorrow. UniFi, both internet & phone, is currently down for me even though optical light (PON) is green.


This post has been edited by soonwai: Nov 26 2017, 09:05 PM