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Unifi Official TM UniFi High Speed Broadband Thread V32, Enjoy Your Speed Upgrade

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soonwai
post Nov 26 2017, 09:50 PM


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QUOTE(raynman @ Nov 26 2017, 09:31 PM)
What is PONR?
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I think they misspelled PORN. blush.gif

This post has been edited by soonwai: Nov 26 2017, 09:50 PM
soonwai
post Nov 26 2017, 09:57 PM


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QUOTE(jusbella @ Nov 26 2017, 09:35 PM)
Order already completed and installed, and waiting system to update COMPLETE in 24 hours.
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Maybe PON Registered? Replacement? Replaced? I suspect they registered the new ONU that I'm supposed to be getting tomorrow into their system. Cause my current ONU is no longer working. No phone/internet.

This post has been edited by soonwai: Nov 26 2017, 10:06 PM
soonwai
post Nov 26 2017, 10:07 PM


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QUOTE(rhytion @ Nov 26 2017, 10:06 PM)
May I know where to check that status? I suppose it's not on unifi.com.my right?
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Yeah, on Unifi.com.my.

user posted image
Click the "My Activity" on the left hand side.

This post has been edited by soonwai: Nov 26 2017, 10:10 PM
soonwai
post Nov 26 2017, 10:11 PM


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QUOTE(thena123 @ Nov 26 2017, 09:56 PM)
just want to find out, so far, the best offer people got here is RM189 (before GST).

But does this include free calls?
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Mine will be RM189 after the RM10 upgrade and includes free calls. (STD20)
soonwai
post Nov 26 2017, 10:14 PM


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QUOTE(stephantsen @ Nov 26 2017, 10:10 PM)
did u get new router? or just new modem?
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Don't know yet. TM appointment is tomorrow afternoon. I'm quite sure will be getting a new modem and I expect a new router too since the last router that TM gave me was the DIR-615.

This post has been edited by soonwai: Nov 26 2017, 10:15 PM
soonwai
post Nov 26 2017, 10:17 PM


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QUOTE(stephantsen @ Nov 26 2017, 10:16 PM)
expect to get new tplink or dlink router huhu
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Either one is OK. Can use as dual band AP. I think I would prefer the DIR-850L, can get one more free dynamic dns. I don't mind the RGX4400 also. I wonder if they still have that.

This post has been edited by soonwai: Nov 26 2017, 10:21 PM
soonwai
post Nov 26 2017, 11:01 PM


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QUOTE(go626201 @ Nov 26 2017, 10:19 PM)
Why my activity showing like this?
I called 100 for upgrade not complain...
[attachmentid=9379761]
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Same here, called for upgrade, categorised as complain. Called next day to ask for the order number, also complain.
soonwai
post Nov 27 2017, 12:16 AM


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QUOTE(SilentForever @ Nov 27 2017, 12:12 AM)
Is the +RM10 permanent? I didn't receive any sms so I am not eligible? Sorry for these questions haha
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It should be. Mine is according to the CS when I signed up. I didn't receive the SMS either but called 100 to ask about it and they checked and said I was eligible.
soonwai
post Nov 27 2017, 07:11 AM


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QUOTE(ayamkitsiang @ Nov 27 2017, 03:18 AM)
so now u guys paying rm180 for 100mbps?
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RM189: 100mbps 299 + Ruby 30 + Jumbo 60 = 389 less discount 200
soonwai
post Nov 27 2017, 09:26 AM


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user posted image
Got a text just now for todays' pending 100mbps upgrade. Hopefully it goes smoothly. It's the same sms template that they use for new installs.

Order ticket status remains at PORN PONR.

This post has been edited by soonwai: Nov 27 2017, 10:03 AM
soonwai
post Nov 27 2017, 09:59 AM


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QUOTE(OKLY @ Nov 27 2017, 09:36 AM)
Did the installer set a time? The SMS time is a range? sweat.gif
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When TM called a few days ago to confirm today's appt, they told me that there is a morning and an afternoon time slot. Can't request for a specific time. Would have preferred mornings but it was full already. Hope I don't get FFK'ed. sweat.gif

This post has been edited by soonwai: Nov 27 2017, 10:00 AM
soonwai
post Nov 27 2017, 11:07 AM


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QUOTE(ayamkitsiang @ Nov 27 2017, 10:48 AM)
so it is rm190 for 100mbps right? I wanna complain since i am paying rm260 for 100mbps.
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No, it's RM189.
soonwai
post Nov 27 2017, 11:23 AM


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Just occurred to me that my billing day is the 28th and the install is today which is the 27th. I wonder if that was planned by TM or just a coincidence.
soonwai
post Nov 27 2017, 11:34 AM


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QUOTE(chaos32 @ Nov 27 2017, 11:21 AM)
Just finish free upgrade from 50mbps to 100mbps. Install lasted 5 mins since no need to change router as using my own. They did leave a brand new TP-Link AC1200 with me as backup/spare.
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Nice. What did they do? Just change the BTU? Did they test anything other than the speed?
soonwai
post Nov 27 2017, 11:48 AM


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QUOTE(chaos32 @ Nov 27 2017, 11:25 AM)
They didn’t give u a choice of dates and timing for the install?
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Nope, received an SMS out of the blue with the installation date last Thursday.
https://forum.lowyat.net/index.php?showtopi...post&p=87133408

Then on Friday, got a call from CS to inform me of the afternoon installation on Monday. I asked about morning but she said it was full.
soonwai
post Nov 27 2017, 01:09 PM


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QUOTE(#Victor @ Nov 27 2017, 12:30 PM)
How do u get assigned with installer name? Mine not assigned to any installer name.
CODE
RM0.00 TM: Dear cust, installation of your 1-1xxxxxxxxxx will be on 02/12/2017. Installer will arrive between 9.30am-12.30pm.Click here http://bit.ly/2fJU9OQ to view our video on TM Unifi installation. This video will help you to understand about Unifi installation activities at your home.

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No idea. They just sms me this morning. Maybe you only get the installer's name on the actual day of installation.
soonwai
post Nov 27 2017, 02:40 PM


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Contractor on the way! Just got a call from him and this sms a minute later.
user posted image
soonwai
post Nov 27 2017, 03:11 PM


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QUOTE(chaos32 @ Nov 27 2017, 11:52 AM)
I got a phone call out of the blue about 3 weeks ago but told them to call back as I was in a meeting. Received sms informing me of impending installation order but I never made any such request. Last week I decided to call them to ask what it was about and was informed I had a free upgrade - no extra charges incurred from my current bill but speed upgrade to 100mbps. They gave me a choice of days and timing as well.
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Is this for the Thank You Surprise upgrade from 50 to 100mbps?
soonwai
post Nov 27 2017, 03:14 PM


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QUOTE(Moogle Stiltzkin @ Nov 27 2017, 01:48 PM)
i did not receive sms. long time subscriber, 50mbps. i called up 100 they said the 10 upgrade not valid for me. any idea how to get this offer?
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I didn't receive the sms either and also a long time subscriber since VIP5 when it first launched. I called 100 and after checking the system, they gave me the RM10 upgrade. From 50-100mbps.
soonwai
post Nov 27 2017, 03:27 PM


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QUOTE(soonwai @ Nov 27 2017, 02:40 PM)
Contractor on the way! Just got a call from him and this sms a minute later.
user posted image
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Already 3:26pm, still haven't come yet. My daughter got piano class at 4pm. Have to send her there. *sigh*
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