Jumbo covers eng, sports and some free local.

Ruby, varnam... no.

Packages details are found in the link in post #3031.
Call them if u wanna change.
https://forum.lowyat.net/topic/2918894/+3020#bottom

speed drop can be caused by many factors - modem, router, wifi issues, your diff devices, local works, unifi maintenance...

if ALL your devices show reduced speeds with speedtest, even with ethernet connections at those times, the explanation is likely external.

do check thoroughly, talk to yr neighbors, take notes.

u then have a case to lodge a serious complaint.
RYE 2017... as in they gave u free upgrade?

even with free upgrade, they normally do not change the unifitv pack.

first case we read here... must be some stupid mistake made by someone sleeping on the job.

do NOT take the comments by livechat and phone - they often simply say things that are wrong.

u definitely need to yell at them.

u need to try it to find out how good it is.

there hv been mixed results, afaik - some good, some crappy.

if u can, borrow a pair from fren or neighbor, try first.

if not, u may be cursing and swearing about having spent the money and got poor results.

one thing for sure - unifitv is MEANT to work with STB-router, not wifi.

the rest is up to u, no guarantee.

when u ask a question like that, please state...

.. what package and speed u r n?
.. do u mean ethernet or wifi or both?
.. r u usuing unifi stock router or yr own.. what model?
.. is "slow download/browsing for ALL yr devices or some?

becos there r 1000 reasons for "bad speed".

u need to give details for anyone to comment usefully to u.

ok... that is probably a local area unifi infra issue.

it is common... i get that every month or so... but usually for 1 hr only, then return to normal.

problems like these, my experience... best to:

.. talk to neighbors see if they have same issue.
.. report to unifi, see if they already know of a local problem.

boy... u may not believe it but i hv experienced x-files type problems, did not even suspect until a few miserable days later:

.. some contractor came to my road to install for neighbor... in the process, the idiot unplugged my port in the "green launcher", left it hanging there.

.. some gardener while cutting grass... severed the cable.

so, u see... believe it or not... shit happens.

does sound like problem on their side.

why 80%?

should be at least 100%!

that's a lot... each change got u a penalty?

were u aware of those penalties or u did not ask, they did not tell u or u don't remember?

u surely need to go to tm point, get the breakdown and verify it.

Errr.... routers r never free without contract.

Even with new contract warranty is only 1 yr.

Is this the same case as the last one where u mentioned ruby replaced by jumbo lite?

not really...

it is a matter of biz strategy and revenue & cost allocation.

it will be unwise for unifi to junk unifitv so as to offer low internet prices.

in time to come, when their muscle gets bigger, they can bring EPL, Sky, Bein and other premium channels.

and/or upgrade unifi playtv to HD - that's when they can even raise prices on unifi tv.

they way they are doing it now is to accurately allocate their relevant costs to the specific profit centers while allowing marketing to do an effective job.

This post has been edited by AVFAN: Feb 22 2018, 03:49 PM

quite painful.

u gotta go to tm point and raise hell.

U likely hv a local area or own connection problem.

If u dun say your location, no one can confirm or comment.

again, no one can comment usefully until u give details, e.g. what android box, what connection, what other devices?

u can't expect a doctor to cure u if u walk into a hospital and only say "i am sick" and expect wonders.

i hv never heard of a box disrupting broadband.

but i do not know yr box, could be some bad setup or infected with malware that u aren't aware of.

and if u r sure the source of the problem is the box, i suggest u check with other users of this box brand first.
https://forum.lowyat.net/topic/4200167/+2800

becos, having used such boxes for years, i am quite sure it is not a unifi problem, irrelevant to this unifi thread.

just curious...

VIP10 rm149... when did u start with this?

i'm trying to understand if they have now relaxed things... if they can also offer u 50mbps for rm169/179 with jumbo... which u may not want, of course.

becos quite a lot of us went from 10->30->50->100 over the last few years...

sometimes "normal" price upragde, sometimes free upgrade, sometimes cheap upgrade.

with jumbo, ruby, free calls too.

arr... ok... u already got a free upgrade.

if u get extra charge of rm40 for 2 months in a row, u shud check - call, live chat, tmpoint.... whatever suits u.

likely a mistake on their or yr part about some discount.

would u want it even if it is available?

rm40 less than what u pay now but give up jumbo+ruby+free std calls?

read carefully what he said... "selected reseller".

meaning it may be offered by some dealers during their promotions.

and it will probably be for new users only.

we have seen some extraordinary packages before... so, not impossible.

this is good news.

with more cases like this reported, looks like unifi is gradually streamlining.

less angry people...