Haha is the video viral now?

UPDATE: Digi has replied to us with a full statement. Here’s what they said:

“We met with the customer yesterday to listen to his concerns as customer feedback is important for us to improve our overall service and experience. After further investigation, we agreed on a resolution together within the day. Our customers continue to be our priority, and while we continue to do our best to address concerns, we welcome feedback in an amicable manner as we also have a duty and responsibility to protect the interest and safety of our employees, guests and other customers across our channels.”

When asked further for more details about what the customer’s issue was exactly and how Digi resolved it, the telco’s representative declined to comment...kek 

guys sorry if this has been answered before.

I'm currently using unifi 30mbps package (RM210+ per month), and from what I know there's another similar package (30mbps) with only RM130 per month?

Is it not possible to have the cheaper version? Thanks.

Called in their customer dept. and they mentioned the RM139 30Mbps is only for new user, and they cannot do shit to upgrade my current VIP5 to that package.

Want me to terminate my package and re-subscribe again only can get the package. Really super dumb TM la.

Can I file in MCMC ah if like this?

Interesting. So yours will remain at RM139 after 2 years? 30mbps?

thanks for the sharing. i'm also thinking how to 'downgrade' the bill from 169rm -> rm139rm with minimum hassle

i find it pathetic that current users (especially adopters) with good payment records have to literally beg for this offer. by right, it should be made fair and square for all.

Does it have to be TMpoint branch only? or authorized dealer able to do it to?

About my jumbo lite package being added without my approval case....
The good news....I got my two months charges refunded

The bad news....WTF with early termination fee?

My Unifi services (phone & internet) has been down for 13 days (as on 24Feb 2018) already. 
Despite follow up via messaging & tweeter, there has been No details as to what is going on and when I will get back my services.
My report no. is 1-19661307906 .

Unifi's response has been ...
1-  Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
2-  Upon checking, you issue still under progress. Kindly wait for and update from our team. None received
3-  As per checking, your report is still in progress. We have updated and urge our respective team for urgency regards in solving your issue. Our respective technical team will update you on the feedback. None received
4-  We are doing our best to expedite your case.
5-  Pleased be informed that our team still diagnose on your issue. We have urged our team to ensure the restoration can be completed soonest possible. Anything, our team will update you later. ...
6-  ... Our team will update you for feedback. None received
7-  You're report is still in progress. We have highlighted your issue to the team for faster action.
8-  Upon checking your issue has still in the midst of progress. Our team will update to you accordingly. None received
9-  We sincerely apologize for this issue. Fyi, your technical report status is still in progress. However, we have updated our Technical Department and urged for an urgency towards this issue.
10-  [After 13 days down]  Upon checking, your issue is still in progress. Anything, our team will update to you accordingly. None received

With No light at the end of this tunnel .... is there any hope for the state of our broadband services or rather what broadband services?.

Still Waiting 

So, I got my new Archer 1200 router

WTA those who are encountering auto reboot issue, how you guys determine it has auto rebooted? Since Tplink removed the "uptime" feature from the configuration page, there is not way for user to see the WAN and system uptime. You guys 24/7 standby in front of the router is it? 

I noticed some interesting issue, I always thought the router is rebooting itself during the night, but it turns out it is the WAN IP keep changing itself, from the log below, it is after 10hrs+

I am referring to NAT related log to determine the WAN reloaded itself

UPDATE : the period of WAN reconnecting issue could be as less as several minutes, but what's triggering it? I think it will be the "LED CONTROLLER... [729]"

2.

In other words, to determine whether the route has rebooted, log on to the router configuration page, advanced > system tools > system log

If the data has a big gap from the old static log (which is belongs to the stock firmware), that means the router has been rebooted, it could be self rebooted or auto rebooted.

2nd way : set the wifi client setting to manually connect if the wifi network is in range, in this way, you will know the router has auto rebooted if the client has lose connection to the wifi the next day/after long hours

etc...

Info:-
I flashed to the latest  Malaysia firmware, build 20180208

Hi! friends.

Unifi Bonanza Campaign 30mbs RM139 bundled HyppTV Jumbo Lite Pack by default.

Can I switch HyppTV pack from jumbo lite pack to Ruby Pack?, any charge on it?

is it normal for 30mbps package getting 1.4MB/sec max direct download speed using IDM?

is it possible to register a new package using your spouse's name, using the same address?

The router has been on 24/7 from 25th to 28th (today), there is no random auto-reboot, it is just the WAN IP keep changing itself.
Does the Aussie firmware has WAN IP keep changing itself issue? Could you kindly provide the links for that?

Below is the system log I extracted from the router,  I used "..." to eliminate the unwanted logs to make it simple.
Based on the CODE below, the WAN IP has been automatically changed 8 times in just few minutes to hours.
What's triggering it is still unknown.



Here are the full log if you wish to have a overview look.

Guys if they say the port is full is there any thing else I should do other than to wait?

Hi guys, I need help.
Just recently upgraded to 10mbps unifi,my wifi connection works fine but if I'm using cable to connect, the speed is only around 5Mbps.
The upload speed mostly is only 0.07Mbps and sometimes shows latency error.
Is it my setting problem or unifi problem?

Crappp

They have no eta and I’m stuck in the middle zzz

I tried contacting TM for their RM149 100Mbps plan and yet they say the plan does not exist 

Why my router unable to access 192.168.0.1?
It keep on turning only.

Brand TP-Link, Model C1200 provide by Unifi..

Yes, using wireless.. Because Microsoft Surface does not have LAN port. Will try on next trip with macbook.
I try and see.
But why will like this? Even I restarted the router also unable to access..

I thought that the service is an opt-in discount like the RYE campaign   

He just gave me the router's user password i think its default? admin 123456..
wifi name and password he ask me to give him the name and password he set, other than these nothing else already.

Hi, Bro and Sis
My area just installed white unifi box on telephone pole few days ago ,but not open for register yet , as I learn unifi30 promotion would end at 31 march, can I register first to ejen so I won't miss it ? Thanks.      

Agent is super competitive now. Just like banks, keep on calling until u've installed the unifi 

i wonder how many percent is the comm..

SilentVampire
voncrane
blacktubi
biloxee
and more to tag...
Hi, I assume some of you are still using the beta firmware, I want to gather information about WAN IP keep changing issue. Do you guys in BETA firmware facing the same issue?

I tried to contact TP-Link support but apparently they told me contact TM instated, because this Archer 1200 is provided by TM.

Your reply is much appreciated.

Thank you.