QUOTE(prozfromhell @ Feb 18 2018, 09:46 PM)
Hello all kor kor and jie jie,
I have signed up to Unifi 30mb in late Dec2016, with the promise that it will be upgraded to 50mb in 2017, but until today there is no news.
Anybuttie in the same scenario?
Same here... If until now, no news... Then most likely your place has a max 30Mbps speed and they won't come to upgrade infra or nothing..
QUOTE(soyusa @ Feb 18 2018, 11:57 PM)
Agree with you... whatever they mentioned over chat/phone call, I only believe HALF of it.
They keep telling me this change was due to RYE-2017 (confirmed with chat + phone call), they only able revert back to me after their investigation.
My expectation should keep existing Ruby + provide Jumbo Lite for free, not cancel Ruby replace with Jumbo Lite, that handling person must be BLUR kaw kaw (could be his/her brain still in holiday mood)?
I already been given the case number for this problem, I'll bring this up to MCMC on following day if there isn't any update on Monday.
Similar scenarios here.. Switched my free Jumbo + Ruby to Jumbo Lite + Ruby and I have to pay for Jumbo Lite..

.. Been battling since at least November till date.. Really tai chi... It's like you said, their system so easy to screw up people's packages but reverting or offering better requires "investigation".. What to investigate? yesterday, package like this.. today package difference.. blardy revert the change.. No.. isshh.. Report IDs don't matter.. I have almost a dozen.. Some open, wait few days and suddenly I get an sms saying that my issue has been "resolved"..
Now I understand why some dude walked into a Digi office throwing eggs everywhere and making a fuss.... Good luck with yours.. I've given up..
This post has been edited by voncrane: Feb 19 2018, 12:28 AM