QUOTE(sitescope @ Aug 13 2017, 12:41 AM)
dgboy. /
digilifeI'm using bband30 prepaid
Got money inside n data still active until 18/8
I wanna stop my rm30 auto renew on 18/8
I can see unsubs option in *128*6#
But when i call cs dg, he said if unsubs is like terminate the prepaid n kenot use anymore even got credit inside.
He said bband kenot dun have subs, must subs rm30 or rm60
He advice me to block, unblock when wanna re-use
Coz bband not same like hp prepaid
Izit true ?
But i remember when i bought new my bband30, i can see it didn't subs to any rm30 or rm60 until i subs it myself (after a week)
from my experience with regular prepaid, the way to unsubscribe was to choose the subscription you already using again, then the system informs you are already subscribed and ask if want to unsubscribe. However, do note that it cancels immediately rather than at renewal date.
same as you I'd expect there to be an option to pause or switch to RM60 version, yet no promises. DG constantly changes the rules.
This post has been edited by dgboy: Aug 13 2017, 10:36 AM