HelloGold accept physical gold if I want to sell off?

For me, i am holding it.

For smartsaver plan, are you currently engaging in the zero administrator fee promotion? Pick RM120 (this is valid right?) or the RM150?

No. You can redeem physical gold with delivery fee and insurance fee (cost must be high - can read back post).

This post has been edited by rojakwhacker: Aug 7 2019, 10:44 AM

How much is your spread?
Why you do not advertise withdrawal charges?
How much is the cost for physical withdrawal? - do not b*llshit like scam artists, give exact numbers.

Wow, RM 200/ gram now

As I rmbr, I bought it at RM185+, not really expecting making handsome profit using HG.
That time I was into a HelloGold contest with Boost (buy/add gold using Boost).

RM150 to get zero admin fees promo.
Existing smart saver plan I engaged been cancelled and sold off.

This post has been edited by Dexter: Aug 7 2019, 11:20 AM

Thank you for the info, was planning to get one (RM120) on this friday (due to travelling in one of the month and only have up to 7 days to make payment before due date). Start smart saver plan any day, and starting date on weekend have no extra charge right?

Good afternoon. We charge a buy fee of 0.79% and a sell fee of 2%. On weekends, we charge an additional 2% for both buy and sell as the gold markets are closed.

Physical gold redemption consist of a few charges:

1) The cost of the bar itself which includes the current price of gold + bar manufacturing cost
2) Cost of courier which includes additional charges should your location be very remote ( as advised by the courier company we use )
3) Cost of insurance for the safe delivery of your gold ( 100% insured)

When you redeem physical gold from us, we do not ask you to pay for these costs in Rm but what we do is deduct it from your gold balance.

Let's look at the variables for redemption :

a) The manufacturing cost is based on the different bar sizes
b) Courier cost based on your location and weight of gold you would like to redeem
c) Insurance cost based on how many grams you would like to redeem
d) The price of gold that changes every minute

That is why we would be more than happy to inform customers on the redemption cost via our Contact Centre (1300-130-888) as the quote to them would be accurate. The last thing we would want to do is to provide an inaccurate quote to our customers. Do contact us and we would be more than happy to provide you with the 'exact numbers' which you have asked for. It would be easier to give a percentage but that is not accurate at all.

For your information, we are a company that provides the everyday person to be able to buy and save in gold. Most scam companies would promise you a certain return after a certain amount of time. We do not do that. We are a platform that gives people an alternative means to save for their future. There is nothing 'fishy' about the way we allow customers to buy gold as it is done via FPX or Boost. That just shows that we would like to have as much transparency as possible. After all, all FPX transactions are visible to respective regulatory bodies and Boost is ..well.. Axiata.

I believe that quite a few of the forumers here are customers and yes, they have asked questions about us being a scam before. My personal pride is seeing those forumers now actually assist others with the queries in the forum as they have and still are using HelloGold. I applaud you guys. Thank you thank you.

FYI....some big news coming soon. Keep a look out ya? This news would actually strengthen HelloGold's position as a company.

thank you

You are most welcome

no doubt after my experience with HelloGold, you guys' operation efficiency is so much higher than those e-wallet.

pls consider adding in function of transfer cash to another HelloGold account on top of the existing transfer gold.

just a recommendation ya.

If can transfer cash, its not the initial purpose of hello gold app.

whatever, it's just a recommendation. I'm not here to argue what is the purpose. Only HelloGold themselves know what direction are they going.

guys , anyone saw their email receive about what 6month no admin fees ? worth to cancel my plan?
just joined this month only

current smartsaver have 11month left

Activating SmartSaver either on weekday/weekend doesn't involve in buying, hence no extra fees involved.

They only executing the buying process during weekday at the best price of the day.

For me still worth as current promotion state zero admin fee for 6 months (admin fee will be credit to hello gold main account after 6 month with consistent payment). This promo run from 22th july to 31 aug.

More info read link:
https://www.hellogold.com/zeroadminfee-terms-conditions/

Alright, i can delay 1 to 2 days then.

oh , minimum need to be rm120 ?

So let say i just put set rm100 per month , i am not eligible for the rebate ?

RM120 minimum plan, i guess so. Mine is RM30 currently and thought no admin fee for it until i receive a notification in app advertising zero admin fee, ask to cancel current smart saver plan and go for the promo plan.

1. To continue with Golden Giveaway Promo
2. Cancel it and subscribe the new Zero Admin Fee promo

Which one would you guys pick?