Good afternoon. We charge a buy fee of 0.79% and a sell fee of 2%. On weekends, we charge an additional 2% for both buy and sell as the gold markets are closed.

Physical gold redemption consist of a few charges:

1) The cost of the bar itself which includes the current price of gold + bar manufacturing cost
2) Cost of courier which includes additional charges should your location be very remote ( as advised by the courier company we use )
3) Cost of insurance for the safe delivery of your gold ( 100% insured)

When you redeem physical gold from us, we do not ask you to pay for these costs in Rm but what we do is deduct it from your gold balance.

Let's look at the variables for redemption :

a) The manufacturing cost is based on the different bar sizes
b) Courier cost based on your location and weight of gold you would like to redeem
c) Insurance cost based on how many grams you would like to redeem
d) The price of gold that changes every minute

That is why we would be more than happy to inform customers on the redemption cost via our Contact Centre (1300-130-888) as the quote to them would be accurate. The last thing we would want to do is to provide an inaccurate quote to our customers. Do contact us and we would be more than happy to provide you with the 'exact numbers' which you have asked for. It would be easier to give a percentage but that is not accurate at all.

For your information, we are a company that provides the everyday person to be able to buy and save in gold. Most scam companies would promise you a certain return after a certain amount of time. We do not do that. We are a platform that gives people an alternative means to save for their future. There is nothing 'fishy' about the way we allow customers to buy gold as it is done via FPX or Boost. That just shows that we would like to have as much transparency as possible. After all, all FPX transactions are visible to respective regulatory bodies and Boost is ..well.. Axiata.

I believe that quite a few of the forumers here are customers and yes, they have asked questions about us being a scam before. My personal pride is seeing those forumers now actually assist others with the queries in the forum as they have and still are using HelloGold. I applaud you guys. Thank you thank you. 

FYI....some big news coming soon. Keep a look out ya? This news would actually strengthen HelloGold's position as a company.