How to close HelloGold account?

If you have any gold or cash balance in your account, kindly empty it by either:

Selling all your gold and withdrawing your cash, or
Redeeming all your stored gold
Once transactions have been completed, please delete the application from your phone.

that's not closing account

that steps were taken directly from this FAQs...
How do I close my HelloGold account?
https://help.hellogold.com/en/how-do-i-clos...logold-account/

With this method, you can reactivate the account by performing KYC including submitting a copy of your NRIC.

Hi Lowyat forumer,

This is my current experience with HG. from the screenshot you can see I bought RM 1 gold @ price RM 212.86/gram

I check out today price is 241.50/g which is a nearly 30 ringgit up per gram.

Why when I sell i only get back RM 0.96? Is my math got problem?

lol. hahaha

u bought RM1 worth of gold only including administrative charges etc. and when u sell got further administrative charges as well.

This post has been edited by !@#$%^: Jul 15 2020, 01:33 PM

you bought in Mar...
i "think" most probably due to this....
previously people mention about market premium charges....
have you take that into consideration?

What is ‘market premium’?
https://help.hellogold.com/en/what-is-market-premium/

This post has been edited by MUM: Jul 15 2020, 01:33 PM

They allow as low as RM1 mah bro. And I look at their fees so I takut, earlier i put in 100+, so trying to understand more before I put in more money.

Looks like from the calculation like that, I also couldn't understand. If i put in RM 100 @ RM210 and sell @ RM240 then i can get back RM96?

What kind of premium that could eat my 30 ringgit appreciation oh? I dont understand bro.

RM 30 is based on RM1 based or RM241.5?

ur rm1 didn't become rm30 actually. hahaha

Nothing wrong.

Buy = (RM 1 - RM 0.08) / 212.86 = 0.0004
*8 sen is the buy fee

Sell= 0.004 * 241.50 - RM 0.96

This post has been edited by GrumpyNooby: Jul 15 2020, 01:37 PM

HAHA。。。 what kind of investment is that, 212 to 241 still lose money..... BYEGOLD for me long time ago.

That y I sold all when they implement the premium fees and shifted investment to bank.
I will only come back, if the rate par with banks which between 2% to 4% spread.

bcoz some is the transaction cost like u buy share need to pay fee
they need to store the ur gold at secure place also need fee to hire guard

He is posting a real experience (with proof) of buy/sell in HG and awareness for all.
However, still a lot of people do not know the hidden cost that impacting their investment.
That way I bring up the issues of premium fees months ago, and I really pity for those subscribe the saving plan that not even notice they also gets charges of the premium fees.

yup, it is everything that we have been saying.

In other investment, this already gain money except for hellogold.

Is there any other app like hellogold? Sorry to say the premium fee is kinda over...