It's quite a joke for them to collaborate with Lazada for a co-branded card.
Hope they will get this solved.

Can always tell them to reply you via email rather than calling. Even after calling, can ask them to drop you an email to confirm the conversation.

For foreigners will require to apply via branch or card centre.
Need 3 months payslip, work permit copy and employment confirmation letter.

While I still haven't got any feedback yet, maybe because I just lodged my complaint yesterday.

Good and mine still has no news and nothing is credited yet.
Time to follow up today.

Yeah. Nothing to worry but just curious why I didn't receive any reply back besides an automated reply.

Card Centres.
I was referring to those booths set up in malls.

They replied just now saying that my email has been forwarded to the relevant department.
Let's see how it goes.

Yes, same gateway anyway. I always use second link.

I last used in last year, they won't check.

However, I read somewhere stating it will start to check if you have CIMB card now. Not sure how true is that, I flew in MAS back in May but was a last minute flight, so didn't try GL.

Funny. Nobody called me. Time to shoot them an email.

Still nobody calls me. I'm going to call them tomorrow.

Complained via email on 8th August. Received automated email on 10th August that it will forward to relevant department. Nothing.

Did a follow-up on 15th August and received same standard reply on 17th August.

Fine, escalated to BNM.

It's OK, I have time and can see their next action.

Forgot to update, officer from CRU called me yesterday's afternoon after received my complaint to BNM and assured me that they will speak to Lazada and my cash back will be credited in next statement.

Though not immediate crediting but better than nothing I guess.

They said they will work with Lazada to fix this. I wasn't happy when she mentioned that will get their marketing team to "reconsider" to give me 5%. I told her I'm not begging for that 5%, it's the flaw in system to categorise it under retail. I asked her back did she ever see a Lazada physical shop anywhere? She said no. I asked her again what's the purpose to come up with a co-branding card with Lazada if simple things like this cannot be fixed.

Yes, if I'm not mistaken.

11 Street yes. Lazada not necessary. Search Lazada in this topic you will know.
Shower? Never use and hear before.

Shopee yes, entitled but it seems to have cross border charges.

Yes, SzeMeng76 is right, unless their payment gateway server is in Malaysia now.

This post has been edited by fruitie: Aug 21 2017, 08:40 AM