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 ILLEGEAR Z5 & Z7 Discussion Thread V3, Now with Nvidia GeForce GTX 1060 6GB GDD

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AZIM@ILLEGEAR
post Jan 30 2018, 05:37 PM

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QUOTE(ahkiat93 @ Jan 28 2018, 09:49 PM)
Wah, thanks alot...you guys still remember me ah? But i need the laptop for my works and study...so can't send for the checkup...So, any quick fix that I can try like update the BIOS etc?
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Hi ahkiat93, perhaps you would like to try flashing the latest BIOS for the Z5 to see? Kindly email me your serial number to support@illegear.com, will assist accordingly.
AZIM@ILLEGEAR
post Feb 24 2018, 10:40 AM

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QUOTE(FangMu @ Feb 23 2018, 10:59 PM)
Hi Prince J and AZIM@ILLEGEAR

My Z5 is 970m version black one before the aluminium, I was gaming while the battery indicator suddenly said left 10% and within 2 secs the laptop shut off itself.

Now the z5 won't turn on, when I press the power button the battery light blink 3 times orange colour. When I plug in the adapter it still won't turn on. There's no green light on the adapter.  If I plug out the adapter and on off the switch the green light comes on, when I plug into the laptop immediately the light turns off

I don't have a spare charger to test. Are you open tomorrow for me to send it in?
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Hi FangMu, replied to your PM.
ijadputra
post Mar 9 2018, 04:29 PM

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Hi Illegear

I just went through all the discussion threads in V1, V2 and V3 and noticed that BATTERY is the common issue for Z5 and Z7. Did u ever noticed that?

Illegear, we want to support our Malaysian brand, but please make us proud bro.

Pleaseeee, control your battery quality before deliver it to ur customer. Replacing battery isnt that cheap. RM395 for new battery. Come on, why dont u recall all the affected batches and get it replace at first?
holymushroom
post Mar 9 2018, 05:27 PM

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QUOTE(ijadputra @ Mar 9 2018, 04:29 PM)
Hi Illegear

I just went through all the discussion threads in V1, V2 and V3 and noticed that BATTERY is the common issue for Z5 and Z7. Did u ever noticed that?

Illegear, we want to support our Malaysian brand, but please make us proud bro.

Pleaseeee, control your battery quality before deliver it to ur customer. Replacing battery isnt that cheap. RM395 for new battery. Come on, why dont u recall all the affected batches and get it replace at first?
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how long did ur battery last?
AZIM@ILLEGEAR
post Mar 9 2018, 06:48 PM

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QUOTE(ijadputra @ Mar 9 2018, 04:29 PM)
Hi Illegear

I just went through all the discussion threads in V1, V2 and V3 and noticed that BATTERY is the common issue for Z5 and Z7. Did u ever noticed that?

Illegear, we want to support our Malaysian brand, but please make us proud bro.

Pleaseeee, control your battery quality before deliver it to ur customer. Replacing battery isnt that cheap. RM395 for new battery. Come on, why dont u recall all the affected batches and get it replace at first?
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Hi ijadputra, for faulty battery issues, we will perform a free replacement for the battery if the laptop is within the first year of warranty. Kindly PM me your ILG850XXXXL / IT1C10XXXN serial number, will check with our database accordingly.
TShuislaw
post Mar 9 2018, 06:52 PM

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QUOTE(AZIM@ILLEGEAR @ Mar 9 2018, 06:48 PM)
Hi ijadputra, for faulty battery issues, we will perform a free replacement for the battery if the laptop is within the first year of warranty. Kindly PM me your ILG850XXXXL / IT1C10XXXN serial number, will check with our database accordingly.
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I bought 3 years warranty for my Z5. Does the 3 years warranty covers the battery? Thanks.
AZIM@ILLEGEAR
post Mar 9 2018, 06:56 PM

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QUOTE(huislaw @ Mar 9 2018, 06:52 PM)
I bought 3 years warranty for my Z5. Does the 3 years warranty covers the battery? Thanks.
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Hi huislaw, the battery and the adapter are classified as consumable items. Therefore, it would be covered under a limited one year warranty only, hope it clarifies.
willaw
post Mar 18 2018, 02:19 PM

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Hey guys, I have the Z5 Haswell model. I just want to confirm that it supports up to 32GB of RAM?

Currently on 16GB.
AZIM@ILLEGEAR
post Mar 18 2018, 02:22 PM

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QUOTE(willaw @ Mar 18 2018, 02:19 PM)
Hey guys, I have the Z5 Haswell model. I just want to confirm that it supports up to 32GB of RAM?

Currently on 16GB.
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Hi willaw, I believe that the Haswell model only supports DDR3 for the RAM. Therefore, the maximum capacity for the RAM is 16GB by equipping 2 units of 8GB DDR3L RAM,hope it clarifies smile.gif
willaw
post Mar 18 2018, 02:27 PM

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QUOTE(AZIM@ILLEGEAR @ Mar 18 2018, 02:22 PM)
Hi willaw, I believe that the Haswell model only supports DDR3 for the RAM. Therefore, the maximum capacity for the RAM is 16GB by equipping 2 units of 8GB DDR3L RAM,hope it clarifies  smile.gif
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DDR3 RAM can also goes up to 32GB, not just 16GB though.

https://ark.intel.com/products/78934/Intel-...-up-to-3_60-GHz

Just want to find out if our Z5 support it, because on the market, there's 16GB x 2 DDR3 RAM.

E.g.: https://www.ebay.com.my/itm/Crucial-32GB-2x...=item4411e86647


AZIM@ILLEGEAR
post Mar 18 2018, 03:46 PM

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QUOTE(willaw @ Mar 18 2018, 02:27 PM)
DDR3 RAM can also goes up to 32GB, not just 16GB though.

https://ark.intel.com/products/78934/Intel-...-up-to-3_60-GHz

Just want to find out if our Z5 support it, because on the market, there's 16GB x 2 DDR3 RAM.

E.g.: https://www.ebay.com.my/itm/Crucial-32GB-2x...=item4411e86647
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Thank you very much for providing the link smile.gif As per checking with our inventory, we haven't tested the 16GB DDR3 1600MHz since we only offered 8GB ones in the past, but it should be compatible with our Z5 because of its specifications. I would recommend you to test the RAM first before purchase though, just to double-confirm that it is compatible.
zhiyuanchan
post Mar 25 2018, 02:05 AM

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Where can get lastest Z5 drivers? sweat.gif
Since their website can't find any drivers........
AZIM@ILLEGEAR
post Mar 25 2018, 10:22 AM

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QUOTE(zhiyuanchan @ Mar 25 2018, 02:05 AM)
Where can get lastest Z5 drivers?  sweat.gif
Since their website can't find any drivers........
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Hi zhiyuanchan

We are in the process of revamping the website and the drivers are going to be featured online really soon. But in the meantime, you can also refer to the download links below:

For Haswell (4th Gen) Processors: https://goo.gl/fvdV3p
For Skylake (6th Gen) Processors: http://illegear.com/drivers/Z7SkylakeDrivers.rar
For Kaby Lake(7th Gen) Processors: http://illegear.com/drivers/Z7KabylakeDrivers.rar
christ14
post Mar 26 2018, 10:38 AM

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its been a longgggg time hahahah

860m still kicking good, but battery wise. not so well

some more i keep getting BSOD frequently now lol.

are there any service to do maintenance? like clean and replace thermal paste etc because im working at sea and i have minimal time when im back so would save me the hassle really
AZIM@ILLEGEAR
post Mar 26 2018, 06:25 PM

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QUOTE(christ14 @ Mar 26 2018, 10:38 AM)
its been a longgggg time hahahah

860m still kicking good, but battery wise. not so well

some more i keep getting BSOD frequently now lol.

are there any service to do maintenance? like clean and replace thermal paste etc because im working at sea and i have minimal time when im back so would save me the hassle really
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Hi christ14, glad to know that the 860M is still kicking good biggrin.gif Regarding the battery, BSOD as well as the maintenance procedure, you can send in your laptop to our HQ (http://www.illegear.com/getting-here/) and we will try our best to rectify the issues accordingly~

This post has been edited by AZIM@ILLEGEAR: Mar 26 2018, 06:26 PM
wodetian
post Apr 26 2018, 12:34 AM

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Hi guys, I am thinking to buy a Samsung 960 EVO NVMe M.2 SSD but i am not sure is it compatible with my Z5?

my z5 was bought 2years ago ( version2 maybe? )
Pembeli Barang
post May 6 2018, 01:51 AM

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Hello,

i own a 970M Z5 bought on mac 2015, kindly quote the price for thermal paste replacement/upgrade to grizzly paste or the IC diamond one + dust cleaning. Also, the time needed.
AZIM@ILLEGEAR
post May 7 2018, 02:03 PM

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QUOTE(Pembeli Barang @ May 6 2018, 01:51 AM)
Hello,

i own a 970M Z5 bought on mac 2015, kindly quote the price for thermal paste replacement/upgrade to grizzly paste or the IC diamond one + dust cleaning. Also, the time needed.
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Hi Pembeli Barang, sent you a PM smile.gif
Pembeli Barang
post May 14 2018, 03:02 AM

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Where is the bios file for window 7 i7 Haswell?
adamcyr
post May 16 2018, 03:52 PM

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Hi illegear. My Z5 battery is dead and my laptop is still within 1 year so is able to get free replacement right?

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